New PC recognizes the GPU in device manager but no display.

[JPB]

I just finished putting this PC together a few days ago.

Specs:
ASUS TUF Gaming B550M-PLUS WIFI II
ASUS TUF Gaming 850 Power Supply
Ryzen 5600G
MasterLiquid ML240L V2
ASUS TUF Gaming OC RX 5700 XT "card is new"
32GB 3200
Seagate 4TB
TEAM 1TB SSD
Windows 11

The problem is, the Device Manager, Speccy and a host of other programs, recognize the card. It has the RX 5700 XT listed above the iGPU in Device Manager. The drivers are also installed for the 5700 XT. But when I plug the HDMI into it, I get no display. When I plug the iGPU back in with HDMI, it displays fine. I have reseated the card, searched the BIOS for video card options ...PCI E etc and cannot find anything. The only thing I have not tried is updating the BIOS. But according to the revision, the BIOS installed is from late last year.

Device Manager shows the 5700 XT AND the iGPU, as does Speccy. Reseated the card and searched the BIOS. I dont see any graphics options in this BIOS. And I am in the Advanced part of it. Of course I havnt upgraded in over 10 years, so there is that.
I have looked for ways of disabling the iGPU, but most people say you do not need to. And of course, I could not find that option in the BIOS either.

And when the card is powered on, there are two little white LED's on, right where the two power connectors connect to. Is that normal ?

Bear in mind that the last PC parts I purchased and built, was a FX 8120 / GTX 760 / 990FX board. So I am way out of date.
Again, card is detecting fine. just no display.

These are my Power Supply cables. The one in the box, is the one I am using. Is that the correct one ?

MB 24/20-pin x 1
CPU 4+4-pin x 2
PCI-E 16-pin x 1----------------------I am using this one. It has 2 x 6 pins + 2. The other end, has much smaller prongs.
PCI-E 8-pin x 3
SATA x 5
PERIPHERAL x 4

 

[JPB]

Here is a pic with different programs running showing the two GPU's. All of these were taken at the same time. Why is CPU-Z showing the 5700 XT, and GPU-Z showing the iGPU ? Task manager also shows both the GPU and the iGPU.

 

[Shmee]

One thing you could try doing, is using 2 separate PSU cables to power the 5700XT. Also, what monitor are you connecting the HDMI to? If possible, you should try the other ports on the 5700XT, there should be 3 DPs I believe. It is possible that the HDMI port isn't working properly. But I also wonder if it isn't some issue with WIndows 11 trying to use the wrong display, or some firmware setting trying to force the APU graphics.

 

[JPB]

One thing you could try doing, is using 2 separate PSU cables to power the 5700XT. Also, what monitor are you connecting the HDMI to? If possible, you should try the other ports on the 5700XT, there should be 3 DPs I believe. It is possible that the HDMI port isn't working properly. But I also wonder if it isn't some issue with WIndows 11 trying to use the wrong display, or some firmware setting trying to force the APU graphics.

I actually just got done doing just that. Two seperate cables to the GPU. And I am trying to connect it to a 4K 55in Samsung TV. The 24" monitor I have, accepts DVI only....which is 10 years old now. I did order display port to DVI adapters, and a few HDMI adapters if id need them. Not here yet tho.

How is it, that these programs can pick up on two GPUs at the same time ? And shouldn't there be settings in the BIOS as well ?

 

[DAPUNISHER]

I use Ryzen APUs all the time. Whenever I add a dGPU it's as easy as installing it, connecting the DP or HDMI, and booting up. No issues using either team green or red.

There should definitely be a setting in the UEFI. Let me check my Asus X570 and I'll post back shortly where it is.

I would follow the advice to try a different port on the 5700XT. It is the prime suspect though. Where did you get it?

 

[JPB]

Also, the cables I used first from the power supply, on end had a 12 pin plug.

I found this post from someone that had the same issue.

I used an editted vbios to increase the voltage on my 5700 XT. The driver wasn't signing correctly because the bios didn't match up. This wasn't an issue on Windows 10 but turns out windows 11 doesn't like it.

 

[DAPUNISHER]

I am not using an APU in my Asus board, so either the options in the UEFI only show up when one is installed, or it doesn't have any iGPU settings at all. ASRock, Gigabyte, and MSI all have iGPU options, usually even overclocking.

Sounds like the 5700XT is the issue. Time to go back to the stock firmware and see if it works.

 

[coercitiv]

I used an editted vbios to increase the voltage on my 5700 XT. The driver wasn't signing correctly because the bios didn't match up. This wasn't an issue on Windows 10 but turns out windows 11 doesn't like it.

How did you install the custom vbios if this is your first upgrade in a long while and the 5700XT is new?

 

[JPB]

How did you install the custom vbios if this is your first upgrade in a long while and the 5700XT is new?

I was not the one that did that. As I posted above, that is a post I found online that someone else, had posted with the same issue.

 

[JPB]

I am not using an APU in my Asus board, so either the options in the UEFI only show up when one is installed, or it doesn't have any iGPU settings at all. ASRock, Gigabyte, and MSI all have iGPU options, usually even overclocking.

Sounds like the 5700XT is the issue. Time to go back to the stock firmware and see if it works.

If the iGPU settings are in the BIOS, what tab would they possibly be under and I will search? If you mean, the firmware on the 5700 XT, it has never been changed. I am not the one that did that. Someone else did to their card, I just copied their post of what they did.

 

[JPB]

Does it make a difference if the AMD Adrenaline software is telling me, GPU 1 is the 5600G, and GPU 2 is the 5700 XT, and both are using the same driver ?

EDIT: I forgot to add that the 5700 XT is new. Paid $179 and it was never used.

 

[DAPUNISHER]

Both my 2400G and 5700G are in ASRock boards. There are iGPU/on board graphics settings in multiple places. The tweaking section where all of your overclocking settings are. the AMD overclocking settings in the main settings menu. And also the AMD CBS settings in the main menu settings. They are under the NBIO options there.

Concerning drivers: Yes, it is normal for both the integrated Vega graphics and RDNA GPU to be listed, and they do indeed use the same drivers.

About the lights on the GPU: My Asus Strix GTX 1080 has the lights, and yes, that's normal.

Clarify one other thing for me please. When you wrote -

"Bear in mind that the last PC parts I purchased and built, was a FX 8120 / GTX 760 / 990FX board. So I am way out of date. Again, card is detecting fine. just no display."

You are not indicating you tried the card in the old setup correct? Just that it's been that long since you built a system.

I don't know the history of that new old stock 5700XT. But if using a different port on the card does not work, I'd try it in the FX setup. If it still doesn't work, I'd send it back if you can. I've had a new old stock GPU still in the shrink wrap, that had a bad memory chip right out of the box. So it happens.

 

[JPB]

Both my 2400G and 5700G are in ASRock boards. There are iGPU/on board graphics settings in multiple places. The tweaking section where all of your overclocking settings are. the AMD overclocking settings in the main settings menu. And also the AMD CBS settings in the main menu settings. They are under the NBIO options there.

Concerning drivers: Yes, it is normal for both the integrated Vega graphics and RDNA GPU to be listed, and they do indeed use the same drivers.

About the lights on the GPU: My Asus Strix GTX 1080 has the lights, and yes, that's normal.

Clarify one other thing for me please. When you wrote -

"Bear in mind that the last PC parts I purchased and built, was a FX 8120 / GTX 760 / 990FX board. So I am way out of date. Again, card is detecting fine. just no display."

You are not indicating you tried the card in the old setup correct? Just that it's been that long since you built a system.

I don't know the history of that new old stock 5700XT. But if using a different port on the card does not work, I'd try it in the FX setup. If it still doesn't work, I'd send it back if you can. I've had a new old stock GPU still in the shrink wrap, that had a bad memory chip right out of the box. So it happens.

I am not able to try a different port until the appropriate cables get here on Monday. And no, I have not tried it in the FX setup. But I will do that now. Thanks.

 

[DAPUNISHER]

Silly question perhaps, but you did try loading optimized bios defaults and/or clearing the CMOS already, yes? When clearing CMOS I always pull the plug on the PSU and press the power button or short the pins a couple of times. Then wait 30 seconds and plug it back in.

Only suggesting it because I have seen some weird stuff over the years. The board being glitchy, and not auto defaulting to the dGPU when present as the primary display, would be something the above procedure could correct.

 

[JPB]

No, I have not tried that. But I will do that as well and report back.Thank you for the suggestions.

 

[JPB]

So, I think I have figured it out...with help of course. The TUF 5700 XT apparently just has HDMI problems with AIB partners. I have found post after post, about somebody having a RX 5700 XT and reporting no HDMI out when connected, or other similar issues. I also found a post from a guy stating, that to get his HDMI port to work on his 5700 XT, he had to disable the UHD color setting, or something in his TV settings. So anyone here with a RX 5700 XT, could you please try your HDMI port to see if you get display if your not already using it ? Several users online seem to think it is a driver issue with AMD cards.

I really thought the issue was Windows 11 not knowing which GPU to choose to use because of the iGPU. So, I ordered a Ryzen 5600X from Bestbuy...and it will be here on Tuesday. What sucks is, after I purchased the CPU, is when I found the issues, and it wasnt because of the iGPU. And cannot cancel it, so I am just going to install it on Tuesday.

Anyway, I tried resetting the CMOS, loading opimized defaults, enabling and disabling certain things in the BIOS. Still no display through HDMI and tons of other things. So I purchased several Displayport --> HDMI adapters. All 3 displayports work perfect. I then tried the Displayport-->HDMI adapter, and ran HDMI from the Displayport to the TV. Works perfect. There are TONS of people online with a RX 5700 XT, that for whatever reason cannot use their HDMI port.

But... everything is working fine right now. ALTHOUGH.... I did find out, that this particular version of the TUF RX 5700 XT, has memory cooling issues with users reporting temps up to 108 degrees. ASUS seemed to have correct the problem with the newer EVO TUF model of the card...by adding more heatsink coverage, or something like that. But the highest temp I have seen on this card, has been 88 degrees. That was after running 3D Mark "which is on sale for $8".... and the highest temp I have seen on the core, has been 60 degrees on the dot.

So now I am left, to decide whether to keep the card "with known HDMI port issues" and possibly in the future have the memory overheating.... or return the card, which I am able to do with a 30 day return. So I will decide by morning I guess. Here is a pic of the PC itself. Bad tablet camera made the picture bright.

And thanks to everyone for their suggestions.

EDIT: I am considering returning this ASUS TUF RX 5700 XT, and exchanging it with a Sapphire Nitro+ RX 5700 XT. And yes, people with the Sapphire model also has some HDMI issues. But, the memory does not overheat. Which I am still not experiencing with this card.

 

[DAPUNISHER]

Glad you got it sorted. My advice - send the 5700xt back. Best Buy will take the CPU back in store if you don't want to keep it.

More advice - stop looking at RDNA, it's getting really old now. The RX 6600 is $180 BNIB - https://www.newegg.com/asrock-radeon-rx-6600-rx6600-cld-8g/p/N82E16814930066?Item=N82E16814930066

5700XT was the only card I think I have ever sent back. It was worse than my ARC by far for OOB experience. That's how bad it was at launch. Not surprised to read it has problems that were never fixed either. I've had 3 6600s, great GPU.

Oh, and similar performance for considerably less power usage.

 

[JPB]

Glad you got it sorted. My advice - send the 5700xt back. Best Buy will take the CPU back in store if you don't want to keep it.

More advice - stop looking at RDNA, it's getting really old now. The RX 6600 is $180 BNIB - https://www.newegg.com/asrock-radeon-rx-6600-rx6600-cld-8g/p/N82E16814930066?Item=N82E16814930066

5700XT was the only card I think I have ever sent back. It was worse than my ARC by far for OOB experience. That's how bad it was at launch. Not surprised to read it has problems that were never fixed either. I've had 3 6600s, great GPU.

You just advised me to do, what I was thinking about when I was deciding which card to purchase. And the only other card I was considering, was the Sapphire 5700 XT, and a Sapphire or XFX model of the 6600 XT. And the only reason I didnt get the 6600 XT, was the 128-Bit bus. But would that really make a difference ? I really dont have any interest of playing "anything" at 4K although I do have the screen for it. I "MOSTLY" use just 1440P.

EDIT: What kind of performance would I get from a 5600X "decided to keep it" and a RX 6600 at around 1440 res ? I did play a hour of Crysis earlier at 4K..I am not sure of the fps, But it ran fine. Not silky smooth, but ran fine enough for me with everything on High and a few on very high.

By the way, which version of Crysis is harder on a GPU, the first game, or the remaster ?

 

[DAPUNISHER]

You just advised me to do, what I was thinking about when I was deciding which card to purchase. And the only other card I was considering, was the Sapphire 5700 XT, and a Sapphire or XFX model of the 6600 XT. And the only reason I didnt get the 6600 XT, was the 128-Bit bus. But would that really make a difference ? I really dont have any interest of playing "anything" at 4K although I do have the screen for it. I "MOSTLY" use just 1440P.

I have 6600XT, and it can definitely handle 1440 in most games. The 128bit bus is fine for a card of its level. In the games it might impair performance, the 8GB of ram is likely to be just as problematic if not more so. For slightly older titles it is a great 1440 card. Same goes for less demanding or well optimized newer ones.

 

[JPB]

I have 6600XT, and it can definitely handle 1440 in most games. The 128bit bus is fine for a card of its level. In the games it might impair performance, the 8GB of ram is likely to be just as problematic if not more so. For slightly older titles it is a great 1440 card. Same goes for less demanding or well optimized newer ones.

I have always been very partial to ASUS, XFX and Sapphire. On a different note, what would the benefit be of jumping to a 7600 XT if any ? Several reviews I have saw seem to think it isnt much better than the 6600 XT.

 

[DAPUNISHER]

I have always been very partial to ASUS, XFX and Sapphire. On a different note, what would the benefit be of jumping to a 7600 XT if any ? Several reviews I have saw seem to think it isnt much better than the 6600 XT.

Now that models have already dropped to around $250 it is a strong pick. The Sapphire Pulse is $255 after promo code and comes with Resident Evil 4; that's a hot deal.

 

[JPB]

Now that models have already dropped to around $250 it is a strong pick. The Sapphire Pulse is $255 after promo code and comes with Resident Evil 4; that's a hot deal.

As I am looking around are reviews of the RX 7600 cards, I cannot seem to find a 7600 XT. Just the vanilla 7600. Is there going to be an XT model ? Because if there is, I will without a doubt wait on that one...unless there is one and I am just not finding it.

 

[VirtualLarry]

There isn't an RX 7600 XT variant (yet?).

Amazon had an MSI dual-fan RX 7600 8GB for $249. (with RE4 bundle)

 

[DAPUNISHER]

As I am looking around are reviews of the RX 7600 cards, I cannot seem to find a 7600 XT. Just the vanilla 7600. Is there going to be an XT model ? Because if there is, I will without a doubt wait on that one...unless there is one and I am just not finding it.

AMD has been in no hurry to fill in the gaps in RDNA3. They may eventually have an XT model, but who knows if or when that'll happen.

GPU shipments are at the lowest levels going back nearly 2 decades. That has made pushing new models out the door less of a priority than ever I guess.

 

[Shmee]

I would personally be looking at deals on 6600, 6600XT, 6650XT, and possibly the 7600. A 5700XT doesn't make a whole lot of sense comparatively for the price, unless you can find one for a really good deal, like under $150, which I feel is unlikely for an un-opened one.

As mentioned, the 6600 is a great deal, and should be >= the 5700XT in just about all regards. The only thing I can think of where the 128 bit memory bus is detrimental such that the 5700XT really overtakes the newer cards, is mining certain Ethash based algorithms. 5700XT cards do around 50 to 55MH/s where the 6600 will do around 30MH/s.