maybe its a good idea to let an experienced builder redo the hardware installation? as has already been suggested. not to criticize your efforts but it seems like you may end up damaging something beyond repair. just a thought.
The only issue was that this third party heat sink was pretty tricky to install and involved sliding around on the CPU, which seems to have bent one or more pins.
But I don't really enjoy it that much and might have it done by someone if the MB needs toi be reinstalled. Not sure how to find someone reasonable and decent.
But I don't really enjoy it that much and might have it done by someone if the MB needs toi be reinstalled. Not sure how to find someone reasonable and decent.
Thanks. An option to consider though I'd be more comfortable on a more current system.
Cooler Master Hyper 212 Evo, I think - almost reaches the top of the case. Installed it twice because of the bent pins from sliding around the first time.
I would not recommend it to more casual builders, because it was the only thing that was extra tricky and annoying to install, but didn't expect that as it's very popular.
I would not recommend it to more casual builders, because it was the only thing that was extra tricky and annoying to install, but didn't expect that as it's very popular.
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Ketchup
Elite Member
- Sep 1, 2002
- 14,559
- 248
- 106
See, that is a fairly light cooler, and I doubt it applies as much pressure as the latch on the board. Personally, I think you either dropped the cpu a bit when first installing, or didn't have it mounted just right when you latched it down. Not trying to be mean. Just saying that a cooler mounted on a CPU would spread the weight across the surface, not on the one area your pins were damaged. And there are coolers out there much heavier than the 212 EVO.
I didn't drop the CPU a bit, or not have it mounted right; the only issue was that the cooler was under a lot of pressure on top of the socket and slid around trying to tighten it down.
It's not about its weight, it's about the pressure that came from the screws being tightened.
It's not about its weight, it's about the pressure that came from the screws being tightened.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,587
- 10,225
- 126
Still, assuming that the CPU was dropped in / installed properly, and the latch closed... attaching a cooler, at least that particular cooler, is not going to bend socket pins. Even if it slid around.
Don't know what to tell you.
The CPU went in cleanly and gently, yet RAM socket 3/4 did not work, and trying to straighten the pins fixed that but possibly caused new issues.
funboy6942
Lifer
- Nov 13, 2001
- 15,368
- 418
- 126
Sounds to me that if you cant install the drivers for the card, then the os is trying to install drivers, hence the wipe thing, then it fails to install the driver, or messes up while even installing the driver, (generic) and then freezes your pc. Id use an uninstall program like revo uninstaller, Ive been using it, and it not only uninstalls the drivers, but all the left over crap, and reg files, it comes with a free 30 day trial btw. After its done, pop back in your card and try to install the drivers, and have them downloaded already, the newest one out, and I bet it will then take.
funboy6942
Lifer
- Nov 13, 2001
- 15,368
- 418
- 126
Try even Advanced systemCare 10, that finds all left over crap in yoursytem, and regs, and may be able to then install the driver too, so might be worth doing both to clean your system out of all the clutter, and even start up faster in the process....
For it to hang like this, I think there is a hardware problem, not just old drivers (which weren't hanging the system before anyway). Now it's just needing to either test my card in another system or another card in my system, neither of which is going well, I'm getting close to just rma'ing the card.
Well, update. I sent in the graphics card R9 390 on RMA, and they replaced it with an RX 480. During this time I used MB graphics with no problems. I got it and installed it, and the system booted in low res, then the screen went black and came back in hi res, then went black again about 10 seconds and came back again in hi res but almost immediately hung the system. Power cycled, same thing.
So, it seems pretty clear to me there seems to be a MB issue using any graphics card in the PCI-E slots.
Unfortunately, that means system downtime while the MB is removed and RMA'd; and probably trying to find someone to do it, since I don't like hassling with rebuilding it *again*.
I'm tempted to ditch the Cooler Master cooler since it was such a headache to install and seems to have caused all this sliding around on the CPU during install. Wonder if I even need a cooler.
So, it seems pretty clear to me there seems to be a MB issue using any graphics card in the PCI-E slots.
Unfortunately, that means system downtime while the MB is removed and RMA'd; and probably trying to find someone to do it, since I don't like hassling with rebuilding it *again*.
I'm tempted to ditch the Cooler Master cooler since it was such a headache to install and seems to have caused all this sliding around on the CPU during install. Wonder if I even need a cooler.
It's baaaaaaaaaaaaaaaaaaaaack.
Update, leaving out a lot of smaller bits.
After seeing the system work fine without a graphics card, I RMA'd the card, they replaced the R9 390 with something else a something 580. Same problem, hung almost immediately.
OK, it must be the motherboard. RMA'd the motherboard. Finally the bent pins fixed! I decided to just pay someone to replace it this time and did that today.
Motherboard replaced, system rebooted. Two tests: install OS updates; install graphics card driver.
Test 1: OS updates installed! This is great!
Test 2: hung the system just like before as soon as I ran the AMD auto detect program and it was scanning.
Tried simply running the device manager - trying to look at the driver, hung.
OK, what the hell. What else is there? Graphics Card, Motherboard, software and this is basically a fresh install of Windows 10 (problem happening before and after.)
What does that leave?
The guy had an idea. Have I updated the motherboard drivers? Well, no.
No one anywhere has mentioned that idea. So he ran a program that updates all the drivers.
Tested again. Drivers updated first time ever! Seems to be great!
Hm, oh wait. then a bunch of problems, some hanging, and trying to re-run the AMD installer got new errors. And the system doesn't even show the graphics card in device manager.
So... it's running now, better, but there are still some weird little things - like the driver update program insists the Microsoft default graphics driver is not updated but gets an error updating it.
We'll see how it goes now as I try to run some games that would need the graphics card.
But it's looking possible that after all this the hardware hangs were NOT caused by bent pins or any hardware problem at all.
Update, leaving out a lot of smaller bits.
After seeing the system work fine without a graphics card, I RMA'd the card, they replaced the R9 390 with something else a something 580. Same problem, hung almost immediately.
OK, it must be the motherboard. RMA'd the motherboard. Finally the bent pins fixed! I decided to just pay someone to replace it this time and did that today.
Motherboard replaced, system rebooted. Two tests: install OS updates; install graphics card driver.
Test 1: OS updates installed! This is great!
Test 2: hung the system just like before as soon as I ran the AMD auto detect program and it was scanning.
Tried simply running the device manager - trying to look at the driver, hung.
OK, what the hell. What else is there? Graphics Card, Motherboard, software and this is basically a fresh install of Windows 10 (problem happening before and after.)
What does that leave?
The guy had an idea. Have I updated the motherboard drivers? Well, no.
No one anywhere has mentioned that idea. So he ran a program that updates all the drivers.
Tested again. Drivers updated first time ever! Seems to be great!
Hm, oh wait. then a bunch of problems, some hanging, and trying to re-run the AMD installer got new errors. And the system doesn't even show the graphics card in device manager.
So... it's running now, better, but there are still some weird little things - like the driver update program insists the Microsoft default graphics driver is not updated but gets an error updating it.
We'll see how it goes now as I try to run some games that would need the graphics card.
But it's looking possible that after all this the hardware hangs were NOT caused by bent pins or any hardware problem at all.
OK I loaded world of tanks (how did it get removed) and the cursor barely moves, extremely sluggish - it's clear the graphics card is not being used. HMM.
And why does device manager only see 'Microsoft Basic Display Adaper' with no mention of the AMD card?
And why does device manager only see 'Microsoft Basic Display Adaper' with no mention of the AMD card?
Ran the amd installer again - it got a couple 'bad image' errors, but kept running and is now installing 5 drivers (it did this before).
After several minutes of installing the drivers it got a blue screen error about 'thread stuck in driver' and rebooted - and even reset my display resolution. Device manager still doesn't see the card.
Are you sure they replaced your motherboard instead of sending same one back?
If it's replaced reseat memory and graphics card and reinstall windows. Don't rely on automated software to download and install drivers, do it mamually.
If it's replaced reseat memory and graphics card and reinstall windows. Don't rely on automated software to download and install drivers, do it mamually.
The guy did it all in front of me - it's the new replacement motherboard, everything is seated right. As I said Windows was already reinstalled not long ago.
That leaves manually installing drivers... why the hell wouldn't the card be seen... I tried it in both slots before installing the drivers also.
It's not even clear how to update the BIOS...
https://www.asrock.com/MB/Intel/Z97 Extreme6/index.asp#Download
https://www.asrock.com/MB/Intel/Z97 Extreme6/index.asp#Download
Now it's so bad, even a non-demanding game, Spellweaver, that's never had a problem, when I go into one area of it, the graphics 'go nuts' and it won't work. Graphics are fundamentally broken.
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