New Mid/High-End Keeps Crashing with Clean Windows Installation and Drivers

[Rodrigo A.]

Hi guys,

I’m having troubles with a new mid/high end PC and can’t find the problem, so I’m here for help… Basically, it hangs up, sometimes with a BSOD and sometimes I just have to manually reset it.

This started to happen 2 months ago, when windows got updated. That time, the BSOD had a variety of Stop codes, like machine check exception; clock watchdog timeout and few others. The solution was to recover to a point before windows update and stop those updates for 30 days (the maximum days windows let you). That pretty much worked, BUT after those 30 days windows got updated again… and those hangs up returned.

So, I decided to format the disk and do a clean windows installation, which worked for 1 week before pc starting to hangs up again! The 1st Stop Code I got (other times didn’t get a BSOD, the pc just freezes and had to reset it) was SYSTEM THREAD EXCEPTION NOT HANDLED (fltmgr.sys + ntoskrnl.exe). After many restarts, I reinstalled the GPU drivers and got a full day of heavy use without any problem. But late that day, the pc got suspended and after a wake up it immediately got stuck again, and after that I got like 8 freezes in a row, with different stop codes:

- IRQL NOT LESS OR EQUAL (ntoskrnl.exe)
- WHEA UNCORRECTABLE ERROR (stuck in 0%, no minidump)
- CLOCK WATCHDOG TIMEOUT (stuck in 0%, no minidump)

Every driver is updated, BIOS also, no virus/malwares/etc, and there’s not a pointed action where it crashes, it can be on starts up, while playing, or while surfing the web. Yesterday I used it for 8 hs perfectly, and today I got already 5 crashes in a row.

The weird thing is almost the same happened like 5 months ago with another GPU (Radeon RX 570), where things pointed out that was a hardware issue and changed it for a GTX 1070. Everything was fine until that windows update…

Well, I’m uploading screenshots of BlueScreenView and WhoCrashed, and a HiJackThis log. PC spects:

- I7 7700K
- GTX 1070
- 270z gaming K5
- Corsair Vengeance RGB 2x4GB

Thanks in advice!

DropBox Images and Log:
https://www.dropbox.com/sh/wunzhc4tfmxazqc/AADrHyZf9S7ma4RbXBIi68gia?dl=0

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* Update 1:

- Sysnative BOSD Collection is uploaded in to DropBox
- Speccy (also in DropBox): http://speccy.piriform.com/results/jtQvBN8vlqvWfrPdJBStWI2

I also uploaded to DropBox the following test results (each in its respective folder):

- CPU: IntelBurn in Standard and Very High, but had to stop it coz temperatures (100°C). Also tried Prime95: used it for 5 min, temp was 100°C so I stopped it. Both without errors.
- GPU: Furmark and VideoMemoryTest. Both without errors.
- SD: HD Tune Benchmark in Free and Pro version got different results, also in the Health tab there is a communication error and could not run the File Benchmark because a I/O error. There is a CrystalDiskMark also.
- MEMORY: MemTest86 with all 14 test, only once and with both RAMs installed, but got no errors.

 

[deustroop]

Some preliminary details on the system:
Have you qualified the memory modules per the List of Qualified Vendors making compatible memory chips ?
Is the cpu overclocked or overheating ?
Have you run a memory test (http://hcidesign.com/memtest/) ?

 

[Rodrigo A.]

Hi Deustroop! I did the following test yesterday and uploaded the result in DropBox:

- Sysnative BOSD Collection is uploaded in to DropBox
- Speccy (also in DropBox): http://speccy.piriform.com/results/jtQvBN8vlqvWfrPdJBStWI2

- CPU: IntelBurn in Standard and Very High, but had to stop it coz temperatures (100°C). Also tried Prime95: used it for 5 min, temp was 100°C so I stopped it. Both without errors.

- GPU: Furmark and VideoMemoryTest. Both without errors.

- SD: HD Tune Benchmark in Free and Pro version got different results, also in the Health tab there is a communication error and could not run the File Benchmark because a I/O error. There is a CrystalDiskMark also.

- MEMORY: MemTest86 with all 14 test, only once and with both RAMs installed, but got no errors. Anyway i should try it overnight.

The CPU temperature gets over 100°C while stressing it with tests, seems the cooler is not enough for it (Zalman cnps9800). Anyway when pc crashes the cpu is in low use. Also It's not overclocked.

 

[mikeymikec]

I'd suspect that you haven't installed the heatsink properly rather than the heatsink not being enough for the job. It's quoted as supporting beefier chips than yours, so I'd say the product itself is more than adequate.

For the record, I hate installing heatsinks for Intel CPUs, I've had problems with most of them

 

[UsandThem]

I'd suspect that you haven't installed the heatsink properly rather than the heatsink not being enough for the job. It's quoted as supporting beefier chips than yours, so I'd say the product itself is more than adequate.

For the record, I hate installing heatsinks for Intel CPUs, I've had problems with most of them

Yeah, that heatsink should good enough for your CPU unless you are overclocking it. However, Zalman does not provide any CFM rating on it's website for this model. Just states "Supports all speeds" for LGA1151.

http://www.zalman.com/contents/products/view.html?no=43