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NEVER FLY DELTA AGAIN!!!

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You lost me there, chief
Your luggage didn't arrive in LA, but your secretary stayed in Oklahoma, and you asked your mom who doesn't speak English to deal with customer service?

And by 'work in the industry where if a worker promises something, the company must hold that promise or offer some sort of compensation' you mean the company which consists of you and your mom (and a stuck secretary).
 
I might be taking the wrong position on this, but if you fly enough I think you get to the point where you just stop complaining. Nothing really comes from it other than increased stress on your part. Lost luggage, delayed or missed flights, long lines, rude staff, etc. are just an unfortunate reality of travel. It's not always that way, but it's enough that it's a wasted effort on your part to fight it, imo.

I've had three horrible travel experiences in the last two months alone. One night sleeping in the airport, one flight into Vegas when I was supposed to be in San Diego (had to drive to San Diego) and another delayed for practically 10 hours and delayed baggage. I just learn to put on my headphones and pretend like I'm somewhere else.

Good luck 😀
 
This probably happens to thousands of people every day. I had something similar happen twice.

Perhaps your "extremely sensitive" comment singled out your luggage for additional inspection? After all, why check something "extremely sensitve"?
 
Bah, thats nothing. I once flew from boston to bozeman via minneapolis. My flight out was delayed and they offered to give me (and about 20 other passengers) a room when i got to minneapolis. No dice. I got a $5 food voucher instead. This was northwest.
 
now you know why they were in bankruptcy for a while...

i had a 12 hour flight from japan to atlanta and the friggin video system took a crap. this happened on the way there too...
on the way, they would reboot it every 3 hours (enough for a movie at least) and then it would work again...
on the way back, they rebooted it once...bastards...
i know it doesnt seem like a big deal, but it sucks when you cant sleep.
they need to get a new system or fix the bugs with the current one...

i hate delta, but will i fly with them again? only if they are the cheapest... 😛
 
This happens on all airlines all the time. This isn't to say that it's right or that your situation was handled well, but honestly, bad stuff happens when you travel and you just have to roll with the punches and prepare yourself as best as you can. For instance, carrying important documents with you instead of checking them in is what most elite business travelers do all the time.

Also, if the FA guarantees your luggage will make it, he/she is probably under the assumption (as they have been informed such) that your luggage will be on the next flight. If that flight is delayed/canceled due to weather related issues, that's not something the FA can really control. Again, not to say what happened to you was right, but you're making it as if the DL employee spat in your face and stomped on your family honor when it sounds like up until the point that flight got canceled, your luggage would have made it just fine.

In the end, the question becomes, did you get your luggage eventually and did your coworker also make it? If the answer is yes and yes, then that's great. Call Delta and tell them your ordeal and demand some type of compensation for both inconveniences. However, realize that if the airlines did get you your luggage, they are not really legally liable for the delay. And if the reason why your coworker was stranded was because of weather related issues, then again, they are not liable.

Finally, you will only get so far with CSRs with a bad attitude. If your mom or you are screaming at client facing agents demanding this or that, they'll most likely not offer you anything - especially if they are not legally liable for any type of damages. On the other hand, if you're really nice, thank the CSR (since they're trying to HELP you, they didn't CAUSE the problem), apologize for the inconvenience, etc, you'd be surprised at what type of voucher compensation you can get. As a very frequent flier, the best advice I can give you is that crap happens when you travel, but the best way to get a happy resolution is to kiss major CSR butt. Otherwise, you won't see a dime.
 
Originally posted by: CPA
BBB? Are you serious? A Fortune 500 company doesn't give a rat's ass about what the BBB has to say.

If you want some sort of satisfaction, the only thing you can do is call Delta's customer service and speak with a supervisor. You may get a free ticket or other small compensation, but that's about it.

I would be shocked if he was even a free drink coupon for his next flight. They don't care what 'promises' you received, they don't care about your precious 10 hour shelf life cargo, and they certainly don't care about your witnesses.

They got the luggage to the next day, be happy about that I guess. Thousands of bags are misrouted every day, and trying to get compensation for a truly lost bag isn't anything you want to go through.
 
Originally posted by: Lorax
you could go to consumerist.com, they're a consumer advocacy blog. they love customer mistreatment stories.

i'll try that.. And my mom's team consists of 5 agents. She is the senior agent, and we are all agents under her team. We work for one of the largest financial firms in the world. So no, this aint no mom and pop business we work at.


Not to the quoter:
Flame me if you wish, I just wanted a little rant, and warn people not to fly delta. All our agents will now post a report on BBB. So thats a total of 6 reports going into BBB.


Originally posted by: Pantoot
Originally posted by: CPA
BBB? Are you serious? A Fortune 500 company doesn't give a rat's ass about what the BBB has to say.

If you want some sort of satisfaction, the only thing you can do is call Delta's customer service and speak with a supervisor. You may get a free ticket or other small compensation, but that's about it.

I would be shocked if he was even a free drink coupon for his next flight. They don't care what 'promises' you received, they don't care about your precious 10 hour shelf life cargo, and they certainly don't care about your witnesses.

They got the luggage to the next day, be happy about that I guess. Thousands of bags are misrouted every day, and trying to get compensation for a truly lost bag isn't anything you want to go through.

Yeah i figured that.... I currently have an agent going there now to pick it up. Busy day at work after the business trip. :\
 
1. Be polite

2. Continue to be polite

3. Blow up and yell causing a scene until you get what you want or they arrest you


Also didn't Maddox also hate Delta?????
 
Originally posted by: FoBoT
Originally posted by: aigomorla
and warn people not to fly delta.

because this could NEVER happen on the other airlines

:cookie: :cookie:

train?

ATOT are assholes sometimes. Guess what? He was patient and waited for what was promised. He doesn't care that the luggage was not there on time...it was the way they treated him. Anyone who has worked in the service business understands this and will get pissed off if as a customer they get treated like crap. He posted asking what else he could do, not to whine.
 
Originally posted by: SVT Cobra
Originally posted by: FoBoT
Originally posted by: aigomorla
and warn people not to fly delta.

because this could NEVER happen on the other airlines

:cookie: :cookie:

train?

ATOT are assholes sometimes. Guess what? He was patient and waited for what was promised. He doesn't care that the luggage was not there on time...it was the way they treated him. Anyone who has worked in the service business understands this and will get pissed off if as a customer they get treated like crap. He posted asking what else he could do, not to whine.

Thank you for the defense 😀


I dont take flames seriously anymore. Theres no point, chances are i'll never see you guys in real life. No need to get worked up about it.

But for those of you that understand my situation, Thank you. As i said, i work in a very heavily federal regulated industry. Our false promises can lead to very big and heavy fines. Im just wondering if the Aviation industry has any sort of things. If they dont, then oh wellz, i guess it ends at the BBB and comsumist.com report.


And i have never lost my luggages on AA, or United. At most i've lost my free bag of peanuts because i was sleeping during the flight. 😛
 
Originally posted by: Pantoot
Originally posted by: CPA
BBB? Are you serious? A Fortune 500 company doesn't give a rat's ass about what the BBB has to say.

If you want some sort of satisfaction, the only thing you can do is call Delta's customer service and speak with a supervisor. You may get a free ticket or other small compensation, but that's about it.

I would be shocked if he was even a free drink coupon for his next flight. They don't care what 'promises' you received, they don't care about your precious 10 hour shelf life cargo, and they certainly don't care about your witnesses.

They got the luggage to the next day, be happy about that I guess. Thousands of bags are misrouted every day, and trying to get compensation for a truly lost bag isn't anything you want to go through.

You're probably right, but it doesn't hurt to file your complain, even verbally if you feel it will help. But BBB and FAA are worthless in this situation.
 
Originally posted by: aigomorla
Originally posted by: K1052
Originally posted by: Zolty
The FAA doesn't give a shit about your lost luggage (this is the plural form btw). Keep calling them but be polite and calm but be sure to stress the importance of your luggage, in the future do NOT check anything that you absolutely need.

IMO, The #1 rule of flying is don't ever put anything in checked baggage you would have a problem with never seeing again in this lifetime.

LOL... thank you for this advice. I'll make sure i take it next time.

Oh this is also how they treat business class seaters BTW.

are you f*cking special or something?
 
Originally posted by: Citrix
Originally posted by: aigomorla
Originally posted by: K1052
Originally posted by: Zolty
The FAA doesn't give a shit about your lost luggage (this is the plural form btw). Keep calling them but be polite and calm but be sure to stress the importance of your luggage, in the future do NOT check anything that you absolutely need.

IMO, The #1 rule of flying is don't ever put anything in checked baggage you would have a problem with never seeing again in this lifetime.

LOL... thank you for this advice. I'll make sure i take it next time.

Oh this is also how they treat business class seaters BTW.

are you f*cking special or something?

Well, considering how much extra business class seats are (I'm assuming he's not a frequent flier so he had to actually pay for his seat), I'm betting he expected what he paid for. I could have sworn that business class/first class get priority luggage tags, but then, that's not saying much. I don't really know why you're attacking the guy, but as a frequent traveler, you expect business-grade service when you're doing (and paying for) business travel.
 
Originally posted by: aigomorla

Not to the quoter:
Flame me if you wish, I just wanted a little rant, and warn people not to fly delta. All our agents will now post a report on BBB. So thats a total of 6 reports going into BBB.

And now I'm lost. Why are 6 reports being filed with the BBB? Wasn't it you, your mom, and secretary who all had "problems"?
 
Originally posted by: Citrix
Originally posted by: aigomorla
Originally posted by: K1052
Originally posted by: Zolty
The FAA doesn't give a shit about your lost luggage (this is the plural form btw). Keep calling them but be polite and calm but be sure to stress the importance of your luggage, in the future do NOT check anything that you absolutely need.

IMO, The #1 rule of flying is don't ever put anything in checked baggage you would have a problem with never seeing again in this lifetime.

LOL... thank you for this advice. I'll make sure i take it next time.

Oh this is also how they treat business class seaters BTW.

are you f*cking special or something?

Do you have male PMS? He paid more for the seat, and according to the ticket he paid for, yes he is more special than regular passengers.
 
Originally posted by: rpkelly
Originally posted by: aigomorla

Not to the quoter:
Flame me if you wish, I just wanted a little rant, and warn people not to fly delta. All our agents will now post a report on BBB. So thats a total of 6 reports going into BBB.

And now I'm lost. Why are 6 reports being filed with the BBB? Wasn't it you, your mom, and secretary who all had "problems"?

I'm actually kind of curious about this also. I assume whatever finance-related industry you're in, the promises you guys make are in writing. The promises you were given were verbal, and the only real promise that matters is the one which you and Delta agreed to upon the purchase of your flight.
 
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