- Sep 28, 2005
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So i was on a business trip to North Carolina. We were heading back to Los Angeles, on a connecting flight though Cincinatti.
The plane had delayed takeoff, and i was sitting wondering what was wrong with the delay. I look out the window and i noticed 2 of my lugages were being removed. I imediately lunged at the door and asked What the hell they were doing. The Delta employee stated there was a weight issue on the plane so they had to take the lugage off.
Now i counted a total of 4 lugages which couldnt total to more then 80-90 lbs. My 2 suit cases were exactly 28lbs and 17lbs each. The other 2 i saw were close to the same weight unless they filled them with lead.
I told the employee that there was senstive items inside the plane which required IMEDIATE attention once i arrived in LA. The Delta airlines employee stated that dont worry Sr, your lugage will get to LA b4 you will though a different flight.
I then asked the delta worker, can you promise me that? he said with a smile, yes sir, i will gaurentee that. I work in the industry where if a worker promises something, the company must hold that promise or offer some sort of compensation. NASD.
Now i get to Cincinatti, and goto customer support. They tell me that the lugages were on the plane with me. Now, how the hell can that be when i saw them pull my lugages off? So i once again told them the story at Cincinatti, and the Cus. Rep. there said, dont worry sir, if they promised you that, it will get there.
7 hours later, i get to LA. Guess what? NO luggages. Now my items which were PROMISED TWICE, never got there. Okey, i we were a bit pissed, and asked the clerk, can you have it sent to us by 12pm. I told them of the promise there company made twice, and they said they would work hardest to meet that promise. Okey, last chance from me.
We got a call today, our lugages arrived at 10am, my secretary is now stuck in Oaklahoma. And which im guessing our lugages was in atlanta on her flight, came B4 my secretary. She was suposed to be here last night, but got held up because of a delay. She had to spend the night alone without any coworkers in Atlanta.
We contacted coporate, and my mom got into a heated arguement with CR. I then took the phone because they told my mom to learn how to speak english. She has a slight korean accent, but if she can conduct multi million dollar life insurance contracts with amercians, I think her english is quite good.
In short, i know i can report this incident to the BBB, because i have witness on the plane who heard the promise. No i wasnt dumb about this, And also i need more roads to follow to ensure they get whats coming.
Anyone know what other roads i can goto? Do i get the FAA involved in this as well?
Thanks for listening to my rant, and thank you for any advice given.
The plane had delayed takeoff, and i was sitting wondering what was wrong with the delay. I look out the window and i noticed 2 of my lugages were being removed. I imediately lunged at the door and asked What the hell they were doing. The Delta employee stated there was a weight issue on the plane so they had to take the lugage off.
Now i counted a total of 4 lugages which couldnt total to more then 80-90 lbs. My 2 suit cases were exactly 28lbs and 17lbs each. The other 2 i saw were close to the same weight unless they filled them with lead.
I told the employee that there was senstive items inside the plane which required IMEDIATE attention once i arrived in LA. The Delta airlines employee stated that dont worry Sr, your lugage will get to LA b4 you will though a different flight.
I then asked the delta worker, can you promise me that? he said with a smile, yes sir, i will gaurentee that. I work in the industry where if a worker promises something, the company must hold that promise or offer some sort of compensation. NASD.
Now i get to Cincinatti, and goto customer support. They tell me that the lugages were on the plane with me. Now, how the hell can that be when i saw them pull my lugages off? So i once again told them the story at Cincinatti, and the Cus. Rep. there said, dont worry sir, if they promised you that, it will get there.
7 hours later, i get to LA. Guess what? NO luggages. Now my items which were PROMISED TWICE, never got there. Okey, i we were a bit pissed, and asked the clerk, can you have it sent to us by 12pm. I told them of the promise there company made twice, and they said they would work hardest to meet that promise. Okey, last chance from me.
We got a call today, our lugages arrived at 10am, my secretary is now stuck in Oaklahoma. And which im guessing our lugages was in atlanta on her flight, came B4 my secretary. She was suposed to be here last night, but got held up because of a delay. She had to spend the night alone without any coworkers in Atlanta.
We contacted coporate, and my mom got into a heated arguement with CR. I then took the phone because they told my mom to learn how to speak english. She has a slight korean accent, but if she can conduct multi million dollar life insurance contracts with amercians, I think her english is quite good.
In short, i know i can report this incident to the BBB, because i have witness on the plane who heard the promise. No i wasnt dumb about this, And also i need more roads to follow to ensure they get whats coming.
Anyone know what other roads i can goto? Do i get the FAA involved in this as well?
Thanks for listening to my rant, and thank you for any advice given.
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