Saturday I needed to use a truck. Went to the nearest Uhaul and it was closed (closed on saturday at noon?) So I went home and called some other nearby Uhaul locations. There was no answer at these locations. I determined that it was going to be much more difficult to locate a truck than is expected. I went on Uhaul's website and found 1800gouhaul.
Make a reservation for that day - they said theyd call me back with a time and location. Very quickly they contact me and tell me that they have a reservation for me however they made a reservation at a location nearly 40 miles away from my home (.89c * milage == moving company.) I tell them that the location is not even near my area (which they had asked me for!) and politely ask if they could check for something closer. The operator asks for my location again and says they will call back if they can find an alternative. 45 minutes go by and I have not recieved a call so I contact them again and tell them that if they cannot find a close location today to just change the reservation for tomorrow. Of course they tell me that is not a problem at all and they will call me back to let me know where my reservation has been made.
They lied it certainly was a huge problem, they never call me back (I had the phone next to me for the next 5 -6 hours until 10pm.) The next morning I call them again and tell them my situation. The lady on the phone apologizes and tells me that I have a reservation at Location A near my home and that the center was supposed to contact me not reservations but she apologizes. I call Location A to be placed on hold for a long time. I call Location A back after 15 - 20 minutes of holding and ask if the center could just call me back as soon as possible and that it is about a reservation that was made at their location for this day. An hour goes by and I havent been contacted - calling Location A back I am immediately placed on hold before I could say much of anything so I call reservations back. Reservations gets Location A to call me back immediately. Location A tells me they have no reservation specified for me and no trucks available all day!
Back to reservations I tell them that Location A does not have a truck for me and that they do not have my reservation. Reservations says that the location is responsible for "downloading" the reservations and that they must not have done so. I ask to speak to a supervisor but one is not available on Sunday.
Monday and Tuesday im at school so I call first thing today (Wednesday for those who are having trouble following my long rant) after some work I manage to speak to the supervisor who tells me a number of irritating things. 1) I had a reservation at Location A for saturday [this isnt true its right next to my house I was told a different location than Location A] 2) My reservation was changed to Location A and then changed again to Location B! 3) Even though I was never notified of a change to Location B after several phone calls to reservations she still cannot refund the "5 dollar nonrefundable service (HAH!) fee" nor give me any kind of discount on future reservations but she CAN make a reservation for me for today!
She would not allow me to speak to her manager.
What is the next step?
CLIFF NOTES: Paid 5 dollars for a reservation - reservation is 40 miles away and then changed to the next day - reservation location claims there is no reservation for me - reservation moved again but no one ever notifies me - Uhaul refuses to give me my 5 dollars back (its a nonrefundable "service" fee - WHAT SERVICE!?) - I want to know what steps to go through next.
Make a reservation for that day - they said theyd call me back with a time and location. Very quickly they contact me and tell me that they have a reservation for me however they made a reservation at a location nearly 40 miles away from my home (.89c * milage == moving company.) I tell them that the location is not even near my area (which they had asked me for!) and politely ask if they could check for something closer. The operator asks for my location again and says they will call back if they can find an alternative. 45 minutes go by and I have not recieved a call so I contact them again and tell them that if they cannot find a close location today to just change the reservation for tomorrow. Of course they tell me that is not a problem at all and they will call me back to let me know where my reservation has been made.
They lied it certainly was a huge problem, they never call me back (I had the phone next to me for the next 5 -6 hours until 10pm.) The next morning I call them again and tell them my situation. The lady on the phone apologizes and tells me that I have a reservation at Location A near my home and that the center was supposed to contact me not reservations but she apologizes. I call Location A to be placed on hold for a long time. I call Location A back after 15 - 20 minutes of holding and ask if the center could just call me back as soon as possible and that it is about a reservation that was made at their location for this day. An hour goes by and I havent been contacted - calling Location A back I am immediately placed on hold before I could say much of anything so I call reservations back. Reservations gets Location A to call me back immediately. Location A tells me they have no reservation specified for me and no trucks available all day!
Back to reservations I tell them that Location A does not have a truck for me and that they do not have my reservation. Reservations says that the location is responsible for "downloading" the reservations and that they must not have done so. I ask to speak to a supervisor but one is not available on Sunday.
Monday and Tuesday im at school so I call first thing today (Wednesday for those who are having trouble following my long rant) after some work I manage to speak to the supervisor who tells me a number of irritating things. 1) I had a reservation at Location A for saturday [this isnt true its right next to my house I was told a different location than Location A] 2) My reservation was changed to Location A and then changed again to Location B! 3) Even though I was never notified of a change to Location B after several phone calls to reservations she still cannot refund the "5 dollar nonrefundable service (HAH!) fee" nor give me any kind of discount on future reservations but she CAN make a reservation for me for today!
She would not allow me to speak to her manager.
What is the next step?
CLIFF NOTES: Paid 5 dollars for a reservation - reservation is 40 miles away and then changed to the next day - reservation location claims there is no reservation for me - reservation moved again but no one ever notifies me - Uhaul refuses to give me my 5 dollars back (its a nonrefundable "service" fee - WHAT SERVICE!?) - I want to know what steps to go through next.
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