- Jun 13, 2000
- 26,391
- 1,780
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So I bought a Magellan GPS last year from Sears. It was ok, but the sound quality was pretty bad on the speaker and the maps had a lot of errors/flaws. I paid $250 for the unit plus shipping....for a total of $280 (at the time, that was a good price)
I was under the impression that they updated their maps. I called their tech support last year after I bought it and they even told me a new map update would come out in the Fall. It turns out that now they're offering a newer unit at a discount instead of updating the maps. (btw...the discount is $16 more expensive than what the unit costs from Amazon.com)
Their tech support used to be in California...last year. Now its in India. The people are nice and speak good English, but the phone quality is TERRIBLE. They get cut off constantly when speaking.
Anyhow....between lack of maps, poor brand design, and louzy customer/tech support....no one has any authority, nor do they know anything about the company....STAY AWAY. This company has changed so much from 5 years ago.
I was under the impression that they updated their maps. I called their tech support last year after I bought it and they even told me a new map update would come out in the Fall. It turns out that now they're offering a newer unit at a discount instead of updating the maps. (btw...the discount is $16 more expensive than what the unit costs from Amazon.com)
Their tech support used to be in California...last year. Now its in India. The people are nice and speak good English, but the phone quality is TERRIBLE. They get cut off constantly when speaking.
Anyhow....between lack of maps, poor brand design, and louzy customer/tech support....no one has any authority, nor do they know anything about the company....STAY AWAY. This company has changed so much from 5 years ago.