Hello all! Im a long time lurker 🙂ninja🙂, first time poster 🙂awe🙂. I have a question regarding network printers and I hope someone might be able to help.
Im helping out a small business who uses a Canon imageRUNNER network printer. Currently, a majority of the computers on the network/domain can print to the Canon. However, a few select PCs on the network/domain are unable to print to the Canon.
On these select PCs, you can easily locate and add the Canon (drivers install fine). However, whenever you go to print a test page or anything, the print job gets stuck in the queue and encounters an error. I have the correct drivers as they work on other PCs.
A few things Ive tried:
-Remove and Add printer again. Locates and installs fine, just when we I go to print it gets mucked up.
-Ping the printers IP. Packet loss as only 2/4 packets are received.
-Eventually got it working on one of those PCs. The print jobs did take longer it seemed, almost a minute longer to for the printer to receive the print job. Unfortunately, it eventually stopped printing to the Canon and flooded the queue.
Im fairly certain it is a network issue, but Im not sure on how to proceed. Another thing I still need to check and see if there is a network switch as all the problem PCs are located in the front of the office, on the other side of the building from the server room (not 100% sure how everything is wired, no network diagram available).
I truly appreciate any help or thoughts. Thanks!
Im helping out a small business who uses a Canon imageRUNNER network printer. Currently, a majority of the computers on the network/domain can print to the Canon. However, a few select PCs on the network/domain are unable to print to the Canon.
On these select PCs, you can easily locate and add the Canon (drivers install fine). However, whenever you go to print a test page or anything, the print job gets stuck in the queue and encounters an error. I have the correct drivers as they work on other PCs.
A few things Ive tried:
-Remove and Add printer again. Locates and installs fine, just when we I go to print it gets mucked up.
-Ping the printers IP. Packet loss as only 2/4 packets are received.
-Eventually got it working on one of those PCs. The print jobs did take longer it seemed, almost a minute longer to for the printer to receive the print job. Unfortunately, it eventually stopped printing to the Canon and flooded the queue.
Im fairly certain it is a network issue, but Im not sure on how to proceed. Another thing I still need to check and see if there is a network switch as all the problem PCs are located in the front of the office, on the other side of the building from the server room (not 100% sure how everything is wired, no network diagram available).
I truly appreciate any help or thoughts. Thanks!
