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Netgear R9000 router losing internet every few days please help

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it's either crappy line or they over allocated the segment. send the screen shot of the log to them. That basically says your cable modem cannot get an ACK from upstream and when this happens too many times, you lose the connection since the cable modem could not sync.
 
it's either crappy line or they over allocated the segment. send the screen shot of the log to them. That basically says your cable modem cannot get an ACK from upstream and when this happens too many times, you lose the connection since the cable modem could not sync.

Thanks.
 
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