Netgear R9000 router losing internet every few days please help

[pcslookout]

Every few days our internet goes out and rebooting the cable modem then router fixes it. What could be wrong please? What should I try?

Thanks

 

[sdifox]

Did you check the log on the cable modem?

 

[pcslookout]

Did you check the log on the cable modem?

No what would I look for please?

 

[VirtualLarry]

Call your cable company, and have them troubleshoot?

 

[sdifox]

No what would I look for please?

Critical errors.

Something like this

http://www.tomshardware.com/answers/id-2219080/router-errors-resetting.html

 

[sdifox]

Call your cable company, and have them troubleshoot?

You are not going to get any further than reset everything.

 

[pcslookout]

Critical errors.

Something like this

http://www.tomshardware.com/answers/id-2219080/router-errors-resetting.html

Can’t even get to the cable modem status page

I know I tried the right address

What does this mean?

 

[sdifox]

Can’t even get to the cable modem status page

I know I tried the right address

What does this mean?

Huh? It's usually 192.168.100.1

 

[pcslookout]

Huh? It's usually 192.168.100.1

That is the address I tried it just sits there and tries to load

 

[sdifox]

That is the address I tried it just sits there and tries to load

Remove the router from the equation. Just direct connect pc to modem

 

[mxnerd]

Make sure cable is screwed in the modem tightly. Sometimes even a bit of looseness can cause problem.

 

[VirtualLarry]

What cable modem do you have? And is it customer-owned, or leased, from the cable company?

Motorola / Arris SB6121 and SB6141 modems, had an exploit, that Comcast "fixed" with an update, unfortunately, that update means that the end-user can no longer access the modem stats page.

 

[pcslookout]

Remove the

What cable modem do you have? And is it customer-owned, or leased, from the cable company?

Motorola / Arris SB6121 and SB6141 modems, had an exploit, that Comcast "fixed" with an update, unfortunately, that update means that the end-user can no longer access the modem stats page.

It says model DAR8200 on my isps page sorry not at home at the moment. Will double check once I get home.

 

[pcslookout]

Arris Touchstone CM8200


Home now.

 

[VirtualLarry]

That's a Docsis 3.1 Gigabit WAN-capable modem, I think.

Should be able to access the setup / connection properties page on that pretty easy, I think.

 

[VirtualLarry]

Maybe the router is going out, if you can't access the modem's pages.

 

[pcslookout]

Remove the router from the equation. Just direct connect pc to modem

Just tried that and it still didn’t work.

 

[mxnerd]

Call your ISP if nothing works.

 

[sdifox]

Just tried that and it still didn’t work.

I am assuming you set your ip to the 182.168.100.xxx subnet?

It is entirely possible they disabled the status webservice of the cable modem.


This confirms it is indeed 192.168.100.1

https://www.speedguide.net/routers/arris-touchstone-cm8200-docsis-31-cable-modem-3943

 

[pcslookout]

This is what my ISP said lol they don't even know what they are talking about.

thank you so muc hfor your kind patience, if 192.168.100.1 it's not giving you access, please try these steps

On your computer, open a web browser.
2In the address bar, enter one of the following addresses.


http://192.168.1.1 http://192.168.0.1 http://192.168.0.254 http://192.168.1.254 http://www.routerlogin.net http://www.routerlogin.com Note: If none of these addresses work, we recommend you check in the owner’s manual for your device.
3Enter your User name and Password in the pop-up window and click OK.


The default login for most common manufacturers is the following.User name: admin Password: password

Note: User name and password are both case sensitive.
Refer to your owner's manual if the above login does not work. If you have changed the default login, you will need to contact your device manufacturer. If you are renting your equipment from Cox, contact us.
4Once you are logged in, complete the following steps to locate your Network Name (SSID) and password.

Note: The location of these settings may vary depending on the device manufacturer. From the left menu, under Basic, click Wireless. Under Setup, click Wireless Settings.

Results: Network Name (SSID) is in the Name (SSID) field. Password locations:For WEP encryption, your current wireless password is located in the Key 1 field. For WPA/WPA2 encryption, your current wireless password is located in the Passphrase field.

 

[sdifox]

This is what my ISP said lol they don't even know what they are talking about.

They thought you were talking about the router.

 

[pcslookout]

They thought you were talking about the router.

I said cable modem.

Anyway I got to the diagnostics page somehow at least the first page. Is this the info you need to know please? Thanks.

I took a screenshot.

Before I post it does Status tab show anything where a hacker could hack me ?

Looks like it is mainly startup procedure, downstream bond channels and upstream bonded channels.

 

[sdifox]

I said cable modem.

Anyway I got to the diagnostics page somehow at least the first page. Is this the info you need to know please? Thanks.

I took a screenshot.

Before I post it does Status tab show anything where a hacker could hack me ?

Looks like it is mainly startup procedure, downstream bond channels and upstream bonded channels.

There should be a log page that shows error and stuff.

 

[pcslookout]

There ahould be a log page that shows error and stuff.

Yep but the page never loads

I tried 10+ times

 

[pcslookout]

Ok somehow got it took a screenshot of the whole page.

Now what ?