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Originally posted by: Phoenix86
The experience in a call center is not very techincal it's muc more customer service oriented. You are not getting experience at your new job unless you get a promotion.

From what I'm reading I'd stick at UPS. One of those $5000 bills that turns into an $18 copay may not go the same at the other job. That alone will suck up any extra $ your making in pay.
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Yeah thats could happen, which is why I need to get that info first, but like i said, its not all about the money. As long as my bills are paid and I can provide the stuff my family needs, then thats all I need. Even if it requires an extra 10 hours of work per week.


But you guys are definately giving me good info. I will still go for the interview and get all the relveant info i need, then I will make my decision. But as I said, so far I am leaning toward staying at UPS. But I will say again what if I am wrong, what if starting pay is 10-12 dollar sper hour. Thats and extra 30-90 more per week, does that make it sound any better?
 
how much longer until you finish school. ideally, I would say stay at UPS until you get something as good or you finish up your school and go FT somewhere.

See if you can do a lateral transfer if its driving you crazy.

 
You have it made man...I have a degree and make less than $10 with none of the kickass benefits you get at UPS. With the college reimbursement + insurance + whatever else they offer, you are probably actually makign $20 an hourin total which is a damn good salary. Suck it up...keep working..finish school....and if you get something better lined up, take it. If you need a little extra cash, find a temp company in your area and ask if they have weekend only work, 10 hours a day...something like that..

but don't quit a job with good pay and guaranteed benefits until you have something else lined up.
 
As for the experience, what is wrong with it exactly, I mean isn't help desk kinda the starting point for IT? I know I won't be able to work there 6 months then go get a network admin job. But it may help me advance wouldn't it? Or am I wrong, which by the looks of it maybe I am.
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Help desk at a corporation maybe, but I wouldn't think a helpdesk at an outsourcing company would be all that useful. They'll pretty much hire anybody that meets their criteria. While it's slightly relevant, I'd personally hold out for more relavant work, even if the pay was more than $9/hr.
 
Originally posted by: yoda291
your school has no positions in their IT dept?

Universities often have notoriously high turnover rates because people will go in for the full tuition remission and then run off to corporate ventures and most schools rarely pay competitively to anyone who can do anything well.

IME, call center work sux...hard. And you won't really be getting experience in anything beyond reading a script. Plus upper tier tech support is usually handled in-house. I know for a fact that verizon has a seperate support group just for enterprise clients. A close friend of mine is one of those techs.

My suggestion, poke around small businesses or schools.

BTW are you in ohio?
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Haven't seen any jobs available at the school I plan to attend, OSU often has some, but they generally require experience. But yes I am in Ohio.
 
Originally posted by: necine
UPS... I work tech support for $10 an hour. It aint fun. UPS sounds great compared to this.
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Well go get a job at UPS and find out. Like I said, the benefits and pay are pretty good, but the job is horrible. But I am sure tech support is no rainbow ealrier.
 
Originally posted by: HomeBrewerDude
how much longer until you finish school. ideally, I would say stay at UPS until you get something as good or you finish up your school and go FT somewhere.

See if you can do a lateral transfer if its driving you crazy.
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Haven't started yet. Only getting an associates, so hopefully less then 3 years if I go part time.
 
Want to make your job 300% more tolerable? Buy an Ipod shuffle for $99 and load about 400 songs on it...You can wear it like a necklace and listen to stuff while you work.
 
Alright guys, thanks for the info. I will still go to the interview and get the info i am looking for, and if it sucks, which is possible, then i will stay at UPS.
 
Originally posted by: Capitalizt
Want to make your job 300% more tolerable? Buy an Ipod shuffle for $99 and load about 400 songs on it...You can wear it like a necklace and listen to stuff while you work.
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OMG your right, that would make my job so much better. But of course UPS would think I stole it and they would at best tell me never to bring it in again or worse case, take it from me. Seriously I have snuck small radios in there, but they are hard to hide and get in and out. They used to let us listen to boombox type radios, but then they said we couldn't since it was a plug in and we were using thier electricity. So we switched to a battery powered, then some lady whined about our choice of music(rock)so they banned all radios.
 
Like I said though, if it wasn't for the dumb people we have in managment and the getting yelled at for things that I have no control over, let alone aren't my fault, it wouldn't be a hard decision at all.
 
Stay at UPS for the 20hrs/week + benefits (that most other companies can't come close to...)
and schedule yourself the other 10hrs studying at the library
 
Based upon the differences in pay and benefits, and the fact that you have a lot of responsibilities (you said you have a son), I'd stick with UPS unless I found something with a comperable salary and benefits as well as some kind of job security.

While you may not have much fun at work, at least you don't have to worry about having enough money to eat or feed your son all the time.

One thing I'd maybe try, is see if the Caltech place will do shorter work weeks, maybe 10 to 15 hours ... and you work there part time for a while, while you are currently employed for UPS. If you really really love it, ask to get your hours bumped up to full time, and turn in your resignation with UPS. (I realize the call center will probably not do this for you, but it may be worth asking anyhow.)
 
Actually I have a feeling they would allow me to work those hours, only problem is they require 2 weeks of 8 hour days for training, I wouldn't be able to do the training without not working at UPS.
 
A call center job won't give you too much experience from an IT perspective. I know that in my experience, although I could help you set up your DSL connection, no one ever asked about my experiences in the call center. Unless there is an opportunity (and desire) to move up within the call center company, stick with the benefits you've got until you can get something really IT related.

Good luck!
 
I could if i wanted to, it may take a few years to get into full tim management, but i could do it. But it makes no sense. They don't make that much money they work ungodly hours and they get yelled at just as much as we do by thier bosses.
 
im gonna agree with most and say stick with UPS. with all the great benefits and such, i wouldn't leave....

as far as the IT experience goes, i wouldn't think that customer service won't help you much
 
Yeah, thanks for the great opinons guys, barring some great info at the interview, I will continue my job at hell, um I mean UPS.


Let me ask you another question, as I said, i don't want to go full time, since I will be going back to school. But as you have all pointed out, I could always work a few more hours a week and earn some extra cash for whatever. So what kinda of places can I look at to work like 10-15 hours a week, without weekends. I know working weekends is probablly my only option for that amount of hours. But I go out of twon every couple weeks to go see my family. And besides I enjoy my weekends.
 
Alright, so I was correct in it only being 9 per hour, not really enough for me, so I will stay at UPS for now. But I am still looking for something better.


I just got a call Friday from a company called unisys. They are hiring for what they call Clientell(sp?) Infrstructure Rep. Not sure why its got such a fancy name. Its nothing more then driving around to thier clients and fixing thier computers(which appear to be Dells according to the info). Benefits look great, they do offer tuition reimbursment, although not sur ehow much, not sure of starting pay either. Although its only part time, so I'm not even sure if they give benefits to part timers. I may try to work out a deal with UPS, to work only a few days a week, so then i could pick up something like this job the rest of the week. Or wait till I get married and then get on my Fiancee's insurance.

Heres the link to the job on career builder.

http://www.careerbuilder.com/JobSeeker/...=unisys&CiBookMark=1&jobcount=7&sname=

I sent them my resume through the site, and they called me a back a day or so later saying the manager liked what he saw and wanted to meet with me for an interview. So I think I will do see what they have to say.
 
Originally posted by: coolred
Alright, so I was correct in it only being 9 per hour, not really enough for me, so I will stay at UPS for now. But I am still looking for something better.


I just got a call Friday from a company called unisys. They are hiring for what they call Clientell(sp?) Infrstructure Rep. Not sure why its got such a fancy name. Its nothing more then driving around to thier clients and fixing thier computers(which appear to be Dells according to the info). Benefits look great, they do offer tuition reimbursment, although not sur ehow much, not sure of starting pay either. Although its only part time, so I'm not even sure if they give benefits to part timers. I may try to work out a deal with UPS, to work only a few days a week, so then i could pick up something like this job the rest of the week. Or wait till I get married and then get on my Fiancee's insurance.

Heres the link to the job on career builder.

http://www.careerbuilder.com/JobSeeker/...=unisys&CiBookMark=1&jobcount=7&sname=

I sent them my resume through the site, and they called me a back a day or so later saying the manager liked what he saw and wanted to meet with me for an interview. So I think I will do see what they have to say.
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Best wishes Red in your decision no matter which way you go.

I would have more comments but not in this Forum.


 
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