need help!! i am unable to access subscriber pages and yes i emailed the subscriber email address and got no response!

[hclarkjr]

i emailed the subscriber email address this morning but have not recieved a reply. i am unable to access the subscriber forums, i am getting a message that it has expired when i am paid till june plus i paid for 3 more months this morning. i recieved a confirmation email telling me i was billed also. what is is wrong? thanx

---well it has been 6 days now and i am still unable to access the subscriber service i paid for. anand is apparently to busy to keep up with the subscriber service. i know he does this in his free time but when he opened the subscriber service he should have realized he needed help and allow somebody to help him out.

YGM and PM.

AnandTech Moderator

 

[Lord Evermore]

Welcome to your paid service!

 

[narzy]

did you again complete the post order form and fill in your infromation?

also prepare to wait for a response on the subscriber E-mail address, posting here isn't going to help eather, and don't even think about E-mailing or PMing the mods, as they can't do anything, unfortunatly your going to have to wait. and since anand handles the subscriber stuff personally, your gonna wait a wile.

 

[hclarkjr]

is this a common occurence then for subscribers? i have been a subscriber for about a year now and this is the first time i have had any trouble

 

[Barnaby W. Füi]

It's a common occurence to have your email ignored.

 

[Lord Evermore]

But don't say that, you'll get flamed.

 

[Aves]

Originally posted by: Lord Evermore
But don't say that, you'll get flamed.

We can say that, it's just you that can't say it!

 

[Spyro]

Originally posted by: aves2k

Originally posted by: Lord Evermore
But don't say that, you'll get flamed.

We can say that, it's just you that can't say it!

Of course, that just makes perfect sense

 

[Lucky]

Originally posted by: BingBongWongFooey
It's a common occurence to have your email ignored.

It would seem to me a wise investment to hire someone on the cheap to provide customer service. $8/hr could go a long ways.

 

[Lord Evermore]

That person would have to be trained up and given deep access to the workings of the system to solve most problems. Simple questions are probably rare, whereas issues like reactivating an account, locating a bug, arguing a ban, are common and would need someone like an admin, mod, or with access to the payment records to solve. I don't know if the subscriber issues email is responded to by the everyday mods or only people with access to pay accounts.

Having a paid customer service department would kind of take the illusion of this being just a friendly forum away, plus it might snowball. The mods could start demanding payment or something.

 

[hclarkjr]

ttt

 

[Lord Evermore]

Maybe you didn't notice, but the mods edited your post to say you have PMs and email from them. You're not going to get an answer to why you had to go through this to get a response.

 

[hclarkjr]

yes i seen that i had mail and read that mail, they even messaged anand about the problem and it is still unresolved

 

[Lord Evermore]

Well, then message them to ask about it. You're not going to get any more answers here. Honestly, expecting an answer at all doesn't seem like something I'd do based on past evidence.

 

[hclarkjr]

well i need to vent somewhere don't i? if this has been a issue for awhile why hasn't it been resolved? you would think anand would get tired of it and either discontue the subscriber service or fix it so it runs correctly

 

[Lord Evermore]

You paid already, and you can't get a refund. They've got 3 months to fix the problem. Immediate cash flow is more important than long-term satisfaction.

 

[Jason Clark]

hclarkj, im raising this the staff for you. Hopefully this is resolved today.

 

[hclarkjr]

thank you zuni

 

[hclarkjr]

still unresolved bump

 

[narzy]

further proof that anand is VERY hard to get ahold of these days.

 

[Lord Evermore]

He's like a slumlord. As long as the rent gets paid...

 

[Jason Clark]

hclarkj I apologize for the delay, this is being looked into I'll do my best to get you an answer today.

 

[hclarkjr]

i apreciate it zuni

 

[hclarkjr]

still not resolved bump

 

[Mill]

Somebody want to fix this or not?