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Need Help - Buyer Has Problems

T

TygGer

Senior member
I posted car parts for sale on a car forum. I listed the condition exactly as they were... 4 out of the 5 parts were perfect and the other needed work to be useable.

I sold it to a person who only used some of the parts and then he re-sold the broken part to someone else. That second buyer said that the part could not be repaired and is not useable. He asked for a refund and in turn, the person I sold it to asked for a refund from me.

These parts were sold over a month ago. The guy states that no work has been done to the broken part, but how can/should I believe them? What if they failed to fix the part and/or damaged it even further? And even if so, I stated the problem before hand and did not hide the fact that it was broken.

What can or should I do? Help please 🙁
 
No way would I refund. Once he received the goods, and was happy with the transaction it's over. You aren't responsible for making his buyer happy.
 
Seriously... would you do that? I'm not out to rip anyone off... but he said I should've known that it couldn't be fixed. I didn't put a disclaimer in the sale post saying that "all sales are final" or "as is". Is this problem my responsibility?

I dont know if it can be fixed or not because Im not a mechanic, but it definitely doesnt look hard.

 
I dont want him to bad mouth me on the forum. This situation sux... Thanks for the replies. I'll wait for some more before I give him an answer, so any suggestions are welcomed! Thx.
 
once he sold the parts to someone else you're not responsible.

the second buyer gets a refund from the first guy and thats it.

Thats like me buying a tv at a garage sale, selling it to a friend, and if it breaks sending my friend to the guys house. Its the responsibility of the most recent seller.
 
the second he sold it to another person, you lost any responsibility for that item. Basically, not your problem.
 
Originally posted by: TygGer
I posted car parts for sale on a car forum. I listed the condition exactly as they were... 4 out of the 5 parts were perfect and the other needed work to be useable.

I sold it to a person who only used some of the parts and then he re-sold the broken part to someone else. That second buyer said that the part could not be repaired and is not useable. He asked for a refund and in turn, the person I sold it to asked for a refund from me.

These parts were sold over a month ago. The guy states that no work has been done to the broken part, but how can/should I believe them? What if they failed to fix the part and/or damaged it even further? And even if so, I stated the problem before hand and did not hide the fact that it was broken.

What can or should I do? Help please 🙁
Click to expand...


as-is no warranty, great words to put at the end of any ad you put up.
 
Originally posted by: TygGer
Seriously... would you do that? I'm not out to rip anyone off... but he said I should've known that it couldn't be fixed. I didn't put a disclaimer in the sale post saying that "all sales are final" or "as is". Is this problem my responsibility?

I dont know if it can be fixed or not because Im not a mechanic, but it definitely doesnt look hard.
Click to expand...

In turn, HE should've known they couldn't have been fixed, too, if he offered them for sale as fixable. Why would that apply to one seller, but not another?
 
Originally posted by: kevman
Originally posted by: TygGer
I posted car parts for sale on a car forum. I listed the condition exactly as they were... 4 out of the 5 parts were perfect and the other needed work to be useable.

I sold it to a person who only used some of the parts and then he re-sold the broken part to someone else. That second buyer said that the part could not be repaired and is not useable. He asked for a refund and in turn, the person I sold it to asked for a refund from me.

These parts were sold over a month ago. The guy states that no work has been done to the broken part, but how can/should I believe them? What if they failed to fix the part and/or damaged it even further? And even if so, I stated the problem before hand and did not hide the fact that it was broken.

What can or should I do? Help please 🙁
Click to expand...


as-is no warranty, great words to put at the end of any ad you put up.
Click to expand...

I rarely sell anything so I didnt think of that. Consider it a lesson learned.
 
Originally posted by: Tiamat
the second he sold it to another person, you lost any responsibility for that item. Basically, not your problem.
Click to expand...

Would it still apply if he refunded the part to his seller and then comes back to me asking for a refund?
 
Originally posted by: TygGer
Originally posted by: Tiamat
the second he sold it to another person, you lost any responsibility for that item. Basically, not your problem.
Click to expand...

Would it still apply if he refunded the part to his seller and then comes back to me asking for a refund?
Click to expand...

Yes,
Did you offer any warrenty?
 
Originally posted by: woowoo
Originally posted by: TygGer
Originally posted by: Tiamat
the second he sold it to another person, you lost any responsibility for that item. Basically, not your problem.
Click to expand...

Would it still apply if he refunded the part to his seller and then comes back to me asking for a refund?
Click to expand...

Yes,
Did you offer any warrenty?
Click to expand...

Nope, I didnt offer anything. I simply listed the product and description.
 
Originally posted by: TygGer
What should I say to this guy? I dont want to be an a@@ to him... and just say "sorry chump".
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If it bothers you so badly, give the guy a refund.

Personally, I'd tell the guy that once he resold it himself, he lost the ability to come to me for a refund.
 
Originally posted by: Bryophyte
What evidence has he offered you that the item was not fixable?
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Only thing he told me is that his buyer said that his mechanic said that it was not fixable.
 
Originally posted by: Ime
Originally posted by: TygGer
What should I say to this guy? I dont want to be an a@@ to him... and just say "sorry chump".
Click to expand...

If it bothers you so badly, give the guy a refund.

Personally, I'd tell the guy that once he resold it himself, he lost the ability to come to me for a refund.
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It's not that it bothers me if I dont give the guy a refund... I just want to make sure that my decision is the "right" one as I dont have much experience selling things and dealing with these issues.
 
I agree with the others who said that once he sold the part to another person it is out of your hands and into his.
 
Tell him that if you can get your money back from the manufacture, you'll give it back to him.

KK
 
Originally posted by: KK
Tell him that if you can get your money back from the manufacture, you'll give it back to him.

KK
Click to expand...

lol. I really want to say that, but don't feel like it's the best thing to do.
 
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