ok, so i purchased round trip airline tickets to korea. or i thought i did anyway, me like a dumbass put the wrong phone number down. apparently this company likes to verify every piece of information.
fine. so i didn't purchase those tickets, they canceled my reservation, if they did, SHOULDN'T they have released my funds?
i thought they should, so i called them, this is what transpired.
1st call.
after waiting 2 hours on hold.
ok, so you guys had problems with this transaction and you cancelled it, then release my funds.
we can't release your funds sir, we don't have them.
i checked my account online and they are definitely not available to me.
:: Hem hedge, probe, talk for 15 minutes.
we can't release them sir, you must call your bank (lie number 1 tho i didn't know it at the time).
i called the bank, nope, the VENDOR has to call us they say.
2nd call
2 hours on hold
Ok, so i talked to the bank and they say YOU have to call them in order to release my funds.
Yes we do, let me give them a call (different story than CSR #1)
Ok (she says) i called the bank and they say they can't release them until midnight tomorrow.
No way, i say, that is NOT acceptable, she hangs up on me.
so i call bank again, the bank says, well if the vendor called the funds would have been released to you already. (now i'm confused)
she says, weird thing is, they NOT only had my original funds pending, they had tried to GET another $1900.00 from my account. (almost the same amount as that pending).
so we try to call them again, after being on hold for 2 hours the line gets disconnected.
so, WTF kind of vendor am i dealing with here?? wtf is going on, why do they think they have a right to $2000.00 of my money?
btw, it's www.onetravel.com
fine. so i didn't purchase those tickets, they canceled my reservation, if they did, SHOULDN'T they have released my funds?
i thought they should, so i called them, this is what transpired.
1st call.
after waiting 2 hours on hold.
ok, so you guys had problems with this transaction and you cancelled it, then release my funds.
we can't release your funds sir, we don't have them.
i checked my account online and they are definitely not available to me.
:: Hem hedge, probe, talk for 15 minutes.
we can't release them sir, you must call your bank (lie number 1 tho i didn't know it at the time).
i called the bank, nope, the VENDOR has to call us they say.
2nd call
2 hours on hold
Ok, so i talked to the bank and they say YOU have to call them in order to release my funds.
Yes we do, let me give them a call (different story than CSR #1)
Ok (she says) i called the bank and they say they can't release them until midnight tomorrow.
No way, i say, that is NOT acceptable, she hangs up on me.
so i call bank again, the bank says, well if the vendor called the funds would have been released to you already. (now i'm confused)
she says, weird thing is, they NOT only had my original funds pending, they had tried to GET another $1900.00 from my account. (almost the same amount as that pending).
so we try to call them again, after being on hold for 2 hours the line gets disconnected.
so, WTF kind of vendor am i dealing with here?? wtf is going on, why do they think they have a right to $2000.00 of my money?
btw, it's www.onetravel.com
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