Need Advice Quickly... Please help.... (any Lawyers in the house?)

[Kelemvor]

Did you promise them a warranty of some sort? If not, I'd tell them to go F*** themselves for being rude. PC Components break, it has nothing to do with you. You offered to take care of it and they didn't want your help. So then tell them they can have it fixed themselves.

Small Claims Court can't do anything because you gave them a working PC and fulfilled any contract you might have had (unless you promised to fix it for a year or somethign like that). Don't get into it because it will jsut turn out bad for you.

 

[Miramonti]

Originally posted by: aphex
My main problem is, my laptop (which had my copy of the invoice) was sent to dell when i had a problem and the hard drive came back clean (i.e. i dont seem to have a copy of the invoice)... Now i am POSITIVE that i stated that all parts come with the manufacturers warranty (i think i even went as far as to list each part specifically and how long the warranty was, i.e. 1yr/3yr) No where on the invoice did i say an amount of time acceptable for me to fix the computer, nor did i say i would even be responsible for fixing the computer. Only that each part carried its own warranty. When i mentioned this to him, he said that his wife was not informed of this at the time of purchase and that he assumed Manufacturer meant me. I am positive i explained this to her before i delivered the computer. Im just worried that since i dont have the invoice handy (believe me, im looking), i wont have any room to fight... What should i do?

If she didn't get it in writing that you were responsible for the manufacturers warranties, then its not your responsibility. Also, its been a year which is well over a reasonable amount of time to be off the hook for selling a defective item. You want to appease her probably, but DON'T. Its not worth it, she's not going to appreciate it when its all said and done, and she's never going to do business with you again anyways. In other words she should accept your terms imo (if you're willing to help at all) or she's on her own.

And beyond all that, there's no way you promised her *onsite* service. She's trying to take advantage of you and thinks you'll fold under pressure from her and her husband. Just as you take risks building it, she takes risks having it built by someone, not to mention that she probably got a great price as well.

Also, there's no way they'd take you to small claims on this one. It wouldn't be worth it to them and if they got advice from ANYONE, they'd learn they don't have a case.

 

[GtPrOjEcTX]

Originally posted by: aphex

Originally posted by: Cyberian

Originally posted by: GtPrOjEcTX
in small claims court they would have to provide the invoice to prove you even built it for them. if they provide it, it will show the warranty info. if they can't provide it, they don't have any basis for expecting a warranty.

Exactly!

Ask them to fax you a hard copy of the original invoice in the meantime.

What if they refuse?

You: Fax me a copy of the invoice I provided you.
Them: No way
You: If you can't prove to me that I stated on the invoice that I would provide a warranty to you then you're going to have the same problems convincing the judge in small claims court.

 

Ask them to fax you a hard copy of the original invoice in the meantime.

Dude, just tell them you need them to fax it over because you need to review it to see if anything can be done about a mobo replacement. Say nothing more, and nothing less. You technically won't be lying to them, and you should get just what you need. Tell them without it you cannot help. If they ask why you can't use your copy, tell them the carbon copy faded and some numbers are questionable.

BTW, sounds like this guy is too f'ing cheap to even take you to small claims court. Don't sweat that.

 

[aphex]

My parents are suggesting that i dont even bother to call them back, im not sure about that though... I want to get this settled, under reasonable terms...

I did feel bad that the part broke, but JESUS.... They are refusing to work with me here AT ALL.

She was WELL AWARE that i was a college student who was returning to school 2 weeks after i delivered the computer. This in itself should imply that i cant fix any problems the NEXT FREAKING DAY.

 

[TuffGirl]

Originally posted by: GtPrOjEcTX

Originally posted by: y00ycdz
Oh, and once this is all over, please buy the "No, I will not fix your computer" t-shirt, and if they make one a "If you're REALLY my friend, you won't ask me to build you a computer." ... hmm that one may be too long, i dunno.

link? I could use a couple of those.

No, I will not fix your computer

 

[aphex]

Originally posted by: MisterJackson

Ask them to fax you a hard copy of the original invoice in the meantime.

Dude, just tell them you need them to fax it over because you need to review it to see if anything can be done about a mobo replacement. Say nothing more, and nothing less. You technically won't be lying to them, and you should get just what you need. Tell them without it you cannot help. If they ask why you can't use your copy, tell them the carbon copy faded and some numbers are questionable.

BTW, sounds like this guy is too f'ing cheap to even take you to small claims court. Don't sweat that.

My worry is that they might attempt to alter the invoice (seriously, i wouldnt put it past them). They tried to get me to write them a letter to their insurance company saying that their old computer died from an electrical storm so they could get money for it.

I knew right THEN that this was a bad idea.....

ARGHHHHHHHHHHHHHHHHH

 

[Miramonti]

based on what you said as well, I wouldn't be so sure its the mobo without testing. It could just as easily be the psu. I've had more of them go bad than mobos.

 

[Ime]

Originally posted by: TuffGirl

Originally posted by: GtPrOjEcTX

Originally posted by: y00ycdz
Oh, and once this is all over, please buy the "No, I will not fix your computer" t-shirt, and if they make one a "If you're REALLY my friend, you won't ask me to build you a computer." ... hmm that one may be too long, i dunno.

link? I could use a couple of those.

No, I will not fix your computer

Woo Hoo! Love the action shot!

 

[Miramonti]

Originally posted by: aphex

Originally posted by: MisterJackson

Ask them to fax you a hard copy of the original invoice in the meantime.

Dude, just tell them you need them to fax it over because you need to review it to see if anything can be done about a mobo replacement. Say nothing more, and nothing less. You technically won't be lying to them, and you should get just what you need. Tell them without it you cannot help. If they ask why you can't use your copy, tell them the carbon copy faded and some numbers are questionable. BTW, sounds like this guy is too f'ing cheap to even take you to small claims court. Don't sweat that.

My worry is that they might attempt to alter the invoice (seriously, i wouldnt put it past them). They tried to get me to write them a letter to their insurance company saying that their old computer died from an electrical storm so they could get money for it. I knew right THEN that this was a bad idea..... ARGHHHHHHHHHHHHHHHHH

do you have that in writing, i.e. an email?

 

[aphex]

Originally posted by: jjsole

Originally posted by: aphex

Originally posted by: MisterJackson

Ask them to fax you a hard copy of the original invoice in the meantime.

Dude, just tell them you need them to fax it over because you need to review it to see if anything can be done about a mobo replacement. Say nothing more, and nothing less. You technically won't be lying to them, and you should get just what you need. Tell them without it you cannot help. If they ask why you can't use your copy, tell them the carbon copy faded and some numbers are questionable. BTW, sounds like this guy is too f'ing cheap to even take you to small claims court. Don't sweat that.

My worry is that they might attempt to alter the invoice (seriously, i wouldnt put it past them). They tried to get me to write them a letter to their insurance company saying that their old computer died from an electrical storm so they could get money for it. I knew right THEN that this was a bad idea..... ARGHHHHHHHHHHHHHHHHH

do you have that in writing, i.e. an email?

nope, in person....

 

If they alter the invoice in any way then their @ss is toast in court.

 

[GtPrOjEcTX]

Originally posted by: TuffGirl

Originally posted by: GtPrOjEcTX

Originally posted by: y00ycdz
Oh, and once this is all over, please buy the "No, I will not fix your computer" t-shirt, and if they make one a "If you're REALLY my friend, you won't ask me to build you a computer." ... hmm that one may be too long, i dunno.

link? I could use a couple of those.

No, I will not fix your computer

awesome. time to stock up.

 

[Miramonti]

Originally posted by: aphex

Originally posted by: jjsole

Originally posted by: aphex

Originally posted by: MisterJackson

Ask them to fax you a hard copy of the original invoice in the meantime.

Dude, just tell them you need them to fax it over because you need to review it to see if anything can be done about a mobo replacement. Say nothing more, and nothing less. You technically won't be lying to them, and you should get just what you need. Tell them without it you cannot help. If they ask why you can't use your copy, tell them the carbon copy faded and some numbers are questionable. BTW, sounds like this guy is too f'ing cheap to even take you to small claims court. Don't sweat that.

My worry is that they might attempt to alter the invoice (seriously, i wouldnt put it past them). They tried to get me to write them a letter to their insurance company saying that their old computer died from an electrical storm so they could get money for it. I knew right THEN that this was a bad idea..... ARGHHHHHHHHHHHHHHHHH

do you have that in writing, i.e. an email?

nope, in person....

darn, if you had that in writing a judge would probably look at them crosseyed and tell them to gtf out of here. Proof of a fraud attempt doesn't make for a good character witness.

 

[boyRacer]

Originally posted by: GtPrOjEcTX

Originally posted by: TuffGirl

Originally posted by: GtPrOjEcTX

Originally posted by: y00ycdz
Oh, and once this is all over, please buy the "No, I will not fix your computer" t-shirt, and if they make one a "If you're REALLY my friend, you won't ask me to build you a computer." ... hmm that one may be too long, i dunno.

link? I could use a couple of those.

No, I will not fix your computer

awesome. time to stock up.

Looks like it works wonders...

 

[cavemanmoron]

Originally posted by: FoBoT
bummer, welcome to the "burned by building pc's for people and them expecting Dell level 3 year warranty/support" club

really i hear that

someone i work with wants me to build them another computer;
i built thme one,before;
i am tempted to buy them a dell instead.in their name.

 

[olds]

Personally, I'd tell them I did them a favor by building the computer for so cheap. that I was trying to be reasonable in helping them but that they weren't. so they can stick it up their butt.

 

[aphex]

Should i even bother calling them back tommorow?

 

[GtPrOjEcTX]

ah, and go to small claims court with this shirt.

 

[Ocuflox]

ok this is exactly why u should never ever help anyone with computers...b/c when the slightest thing happens they will be nagging you! but to me random restarting either sounds like heat problems or maybe metal contact against the mobo.

 

[Gunslinger08]

Yes, call them back and tell them that you don't foresee having time to fix their computer in the next 20 or so years.

 

[RabidMongoose]

Wow, it's been almost an entire year and they're being rude about it. I'd completely ignore them now. Either that or agree to send them a new motherboard and instead ship them a box of sht.

 

[TuffGirl]

Originally posted by: oldsmoboat
Personally, I'd tell them I did them a favor by building the computer for so cheap. that I was trying to be reasonable in helping them but that they weren't. so they can stick it up their butt.

Trust me, the last thing you want to do with morons like these is to give them more things to overreact to... Even though there is relatively little harm they can do (their own idiocy likely will do them in eventually), they still have the power to be really unpleasant and annoying.

 

[aphex]

Well i guess lucky for me im moving in 4 days and changing all my phone numbers.....

 

[Ocuflox]

also how can they not prove that it wasnt them who broke the computer - in my own experience - good brand hardware rarely fails. also i hope u didnt use a pirated windows version to cut cost on the computer for them since if they realize this they will likely probably use this against you.