My Newegg Experience

[Howard]

Originally posted by: SampSon
I bought a video card for my little brother on newegg. He did the ordering and I supplied the money.
He talked to a newegg rep and they told him that his dell had an AGP port and the car he wanted would be fine.

So we get it a few days later, pop open the case and find out there is no AGP, only PCI. So I let it sit for a few weeks because I'm busy, in the meantime I go out and get him a PCI based geforce, so the kid is happy.
I call up newegg and explain the story to get an RMA and to waive the restocking fee. After 2 minutes on hold the guy comes back, says here is your RMA number and the email is on its way, no restocking fee.

Newegg gets a :thumbsup: from me.

You're a nicer guy than you seem.

 

[waitman]

Originally posted by: NeweggSupport
Hey Fellow AnandTech Forum Members,


As most of you may know, about 90% of orders placed on our website are shipped the same day that they are submitted. However, all orders placed on our website are also subject to a 1-2 business day processing time. We request this additional "grace period" simply because of the volume of orders we receive each day. And also, if any additional verification is needed this will allow us time to contact the customer for further information. Of course, we will always work diligently to process as many orders possible in a single day.

We always work hard to provide the best possible customer service experience available. We understand that no one company is perfect. Companies will always be prone to mistakes. Our promise is, that we will always be here to serve our customers. Whatever the issue may be we will do our best to fix it (within reason of course).

Thanks everyone for taking the time to post your informative comments and for taking the time to read ours. If anyone needs assistance with an order, has questions, suggestions, etc. Please feel free to PM myself and I will be more than happy to provide my services.

Hmmm, Never got any of my orders from Newegg faster than a week

 

[SampSon]

Originally posted by: Howard

Originally posted by: SampSon
I bought a video card for my little brother on newegg. He did the ordering and I supplied the money.
He talked to a newegg rep and they told him that his dell had an AGP port and the car he wanted would be fine.

So we get it a few days later, pop open the case and find out there is no AGP, only PCI. So I let it sit for a few weeks because I'm busy, in the meantime I go out and get him a PCI based geforce, so the kid is happy.
I call up newegg and explain the story to get an RMA and to waive the restocking fee. After 2 minutes on hold the guy comes back, says here is your RMA number and the email is on its way, no restocking fee.

Newegg gets a :thumbsup: from me.

You're a nicer guy than you seem.

hah, of course I am, remember I am human like everyone else.
Anyway, thats my brother, I would spend every last dollar I own and sell the shirt off my back to support my family.

 

[rox1co]

Originally posted by: SampSon

Originally posted by: Howard

Originally posted by: SampSon
I bought a video card for my little brother on newegg. He did the ordering and I supplied the money.
He talked to a newegg rep and they told him that his dell had an AGP port and the car he wanted would be fine.

So we get it a few days later, pop open the case and find out there is no AGP, only PCI. So I let it sit for a few weeks because I'm busy, in the meantime I go out and get him a PCI based geforce, so the kid is happy.
I call up newegg and explain the story to get an RMA and to waive the restocking fee. After 2 minutes on hold the guy comes back, says here is your RMA number and the email is on its way, no restocking fee.

Newegg gets a :thumbsup: from me.

You're a nicer guy than you seem.

hah, of course I am, remember I am human like everyone else.
Anyway, thats my brother, I would spend every last dollar I own and sell the shirt off my back to support my family.

that's the nicest thing i've ever read, brings tears to my eyes

 

[mercanucaribe]

Originally posted by: SampSon

Originally posted by: Howard

Originally posted by: SampSon
I bought a video card for my little brother on newegg. He did the ordering and I supplied the money.
He talked to a newegg rep and they told him that his dell had an AGP port and the car he wanted would be fine.

So we get it a few days later, pop open the case and find out there is no AGP, only PCI. So I let it sit for a few weeks because I'm busy, in the meantime I go out and get him a PCI based geforce, so the kid is happy.
I call up newegg and explain the story to get an RMA and to waive the restocking fee. After 2 minutes on hold the guy comes back, says here is your RMA number and the email is on its way, no restocking fee.

Newegg gets a :thumbsup: from me.

You're a nicer guy than you seem.

hah, of course I am, remember I am human like everyone else.
Anyway, thats my brother, I would spend every last dollar I own and sell the shirt off my back to support my family.

You should have bought him an AGP motherboard.

 

[SparkyJJO]

newegg = :thumbsup: for the most part
only place I order from for my parts usually, except on my new build I'm probably gonna order the case from another site because they have a lower price on it and ship via fedex without the higher charges - that is one thing I don't like that newegg has done I miss the standard fedex shipping for $5 (or more if it is like a big case or monitor or something).

 

[TechnoPro]

Want to talk fast? I ordered a new HDD at 1:36 AM Wednesday. Was delivered 11:12 AM Thursday. I did not specify the expedited processing, nor any quick shipping options. Just the standard 3 day.

Of course, every rose does have its thorn... UPS left the package out in the rain and it sat there for 8 hours or so. But the drive itself was bone dry.

 

[newbies]

Originally posted by: joedrake
I've always had a positivie experience with newegg. I even got my headphones in 1 day! It was 3-day shipping :Q

Newegg is #1 IT components website in the USA & Asia.

 

[LazyboyKGB]

Originally posted by: ballmode
did AnAnd and newegg pay you to write this?

Does anyone see Newegg.com 8 million dollors warehouse?

 

[judasmachine]

Originally posted by: illusion88

Originally posted by: D1gger
Many of the online retailers are tracking individual comments on resellerratings.com and offering bribes to improve the ratings.

I'm so going to abuse that.

amen brotha!

 

[Sluggo]

Originally posted by: NeweggSupport
Hey Fellow AnandTech Forum Members,


As most of you may know, about 90% of orders placed on our website are shipped the same day that they are submitted. However, all orders placed on our website are also subject to a 1-2 business day processing time. We request this additional "grace period" simply because of the volume of orders we receive each day. And also, if any additional verification is needed this will allow us time to contact the customer for further information. Of course, we will always work diligently to process as many orders possible in a single day.

We always work hard to provide the best possible customer service experience available. We understand that no one company is perfect. Companies will always be prone to mistakes. Our promise is, that we will always be here to serve our customers. Whatever the issue may be we will do our best to fix it (within reason of course).

Thanks everyone for taking the time to post your informative comments and for taking the time to read ours. If anyone needs assistance with an order, has questions, suggestions, etc. Please feel free to PM myself and I will be more than happy to provide my services.

I suggest selling me a nice dual core/ Asus SLI mainboard/ 7800GTX combo for 75-90% off.

 

[rox1co]

Originally posted by: judasmachine

Originally posted by: illusion88

Originally posted by: D1gger
Many of the online retailers are tracking individual comments on resellerratings.com and offering bribes to improve the ratings.

I'm so going to abuse that.

amen brotha!

that's terrible

hopefully ppl here have more character than that

 

[rox1co]

wow freakn UPS still hasn't delievered my ram

i ordered it on the 28th of Feb and WOW ... it's freakn 1lb, how hard is it to deliver a product that light

i got refunded for my shipping but it still doesn't justify UPS crappy service

still <3 newegg tho, but UPS = newegg's bad egg (and to top it all off, the lady who took my call was a freakn bitch) i'm pretty mad, i been patient - most ppl call in that day or the next, i waited a couple just to be understanding

 

[five40]

Originally posted by: rox1co
wow freakn UPS still hasn't delievered my ram

i ordered it on the 28th of Feb and WOW ... it's freakn 1lb, how hard is it to deliver a product that light

i got refunded for my shipping but it still doesn't justify UPS crappy service

still <3 newegg tho, but UPS = newegg's bad egg (and to top it all off, the lady who took my call was a freakn bitch) i'm pretty mad, i been patient - most ppl call in that day or the next, i waited a couple just to be understanding

Irony. I love it.

 

[SparkyJJO]

Originally posted by: rox1co
wow freakn UPS still hasn't delievered my ram

i ordered it on the 28th of Feb and WOW ... it's freakn 1lb, how hard is it to deliver a product that light

i got refunded for my shipping but it still doesn't justify UPS crappy service

still <3 newegg tho, but UPS = newegg's bad egg (and to top it all off, the lady who took my call was a freakn bitch) i'm pretty mad, i been patient - most ppl call in that day or the next, i waited a couple just to be understanding

not newegg's fault that UPS can't seem to get stuff where it belongs . At one point UPS didn't deliver because of "bad weather conditions" - it was lightly snowing. Later one we had an ice storm, 2 inches of ice on almost everything (including roads) and were delivering stuff - how screwed up is that?

Where does UPS tracking say it is?

 

[rox1co]

Originally posted by: SparkyJJO

Originally posted by: rox1co
wow freakn UPS still hasn't delievered my ram

i ordered it on the 28th of Feb and WOW ... it's freakn 1lb, how hard is it to deliver a product that light

i got refunded for my shipping but it still doesn't justify UPS crappy service

still <3 newegg tho, but UPS = newegg's bad egg (and to top it all off, the lady who took my call was a freakn bitch) i'm pretty mad, i been patient - most ppl call in that day or the next, i waited a couple just to be understanding

not newegg's fault that UPS can't seem to get stuff where it belongs . At one point UPS didn't deliver because of "bad weather conditions" - it was lightly snowing. Later one we had an ice storm, 2 inches of ice on almost everything (including roads) and were delivering stuff - how screwed up is that?

Where does UPS tracking say it is?

i doubt it, i ordered a video card the next day and that arrived a day earlier (same day my ram should have came in) also, i ordered speakers friday and they're coming in tomorrow

the ram tracking says in transit: destination scan but it's been like that since the 3rd

i know it's not newegg's fault and that's why i still love'm, but now i see wut a lot of ppl are talking about, UPS = crappy service and has a pretty damn rude employee at the nearest UPS store from my house

 

[Injury]

The only time I had a problem with newegg was with my very first order from them about 3-4 years ago.

I ordered a floppy drive and a couple other small things to test the water. The floppy drive was defective, and I when I sent them an email about it, "Robert" said he would send out a new one, no charge.

A few months went by, no sign of the drive ever. I stopped caring because I stopped using floppies at that point. I made a post about it here when someone had asked about bad newegg experiences and a few days later, I got a call from Newegg saying that I had a box full of goodies, a gift certificate and a replacement for the drive on the way to me. The rep also did some research to find out why "Robert" hadn't gotten the drive out, and found out that he quit or was fired or something the same day as I called. I don't know if it's true or not, but that's kinda moot point.

All in all, knowing that they actually peruse the forums to look for things like that and go out of their way to fix their errors has made me a customer for life. While price is always a concern, if the cost of the items is similar but a little higher on the 'egg, they get my business.

Since then, I've probably places a dozen or more orders with them and have not had a single problem.

 

[rox1co]

Originally posted by: Injury
The only time I had a problem with newegg was with my very first order from them about 3-4 years ago.

I ordered a floppy drive and a couple other small things to test the water. The floppy drive was defective, and I when I sent them an email about it, "Robert" said he would send out a new one, no charge.

A few months went by, no sign of the drive ever. I stopped caring because I stopped using floppies at that point. I made a post about it here when someone had asked about bad newegg experiences and a few days later, I got a call from Newegg saying that I had a box full of goodies, a gift certificate and a replacement for the drive on the way to me. The rep also did some research to find out why "Robert" hadn't gotten the drive out, and found out that he quit or was fired or something the same day as I called. I don't know if it's true or not, but that's kinda moot point.

All in all, knowing that they actually peruse the forums to look for things like that and go out of their way to fix their errors has made me a customer for life. While price is always a concern, if the cost of the items is similar but a little higher on the 'egg, they get my business.

Since then, I've probably places a dozen or more orders with them and have not had a single problem.

i totally agree

i was thinking about buying used stuff on forums and such, but i decided to spend the extra and support newegg (plus i like stuff brand new)

i just wish UPS would be as kind as newegg in returning the good attitude. i've shipped with USPS and FedEX and i've always been treated good

and u say box full of goodies ... u meant chocolate right

 

[Injury]

Originally posted by: rox1co

Originally posted by: Injury
The only time I had a problem with newegg was with my very first order from them about 3-4 years ago.

I ordered a floppy drive and a couple other small things to test the water. The floppy drive was defective, and I when I sent them an email about it, "Robert" said he would send out a new one, no charge.

A few months went by, no sign of the drive ever. I stopped caring because I stopped using floppies at that point. I made a post about it here when someone had asked about bad newegg experiences and a few days later, I got a call from Newegg saying that I had a box full of goodies, a gift certificate and a replacement for the drive on the way to me. The rep also did some research to find out why "Robert" hadn't gotten the drive out, and found out that he quit or was fired or something the same day as I called. I don't know if it's true or not, but that's kinda moot point.

All in all, knowing that they actually peruse the forums to look for things like that and go out of their way to fix their errors has made me a customer for life. While price is always a concern, if the cost of the items is similar but a little higher on the 'egg, they get my business.

Since then, I've probably places a dozen or more orders with them and have not had a single problem.

i totally agree

i was thinking about buying used stuff on forums and such, but i decided to spend the extra and support newegg (plus i like stuff brand new)

i just wish UPS would be as kind as newegg in returning the good attitude. i've shipped with USPS and FedEX and i've always been treated good

and u say box full of goodies ... u meant chocolate right

A couple of shirts, pens, case badges and stickers... general "swag".

 

[AnyMal]

Can you people (Newegg) do something about that stupid slogan?

 

[rox1co]

So today all my computer stuff came in! I had 0 and i mean 0 problems with my hardware (only problem was with UPS but that's not Newegg's fault)

man i was scared that i'd have problems but guess what, i'm on my new beast machine right now

i need a couple more stuff, more money tho ahhhhhhhh who cares! i'm so friggin happyyyyyyyyyyyyyyyyyyyyyyy

lol

 

[NeweggSupport]

That?s great news rox1co, good to hear that your new "beast machine" is up and running.

If anyone needs further assistance or you know someone who may need our assistance please feel free to PM us or send him or her our way. We will be more than happy to provide our assistance.

 

[ultimatebob]

Hey, I like that Anandtech now has their own Newegg support guy monitoring the forums for us. I wish that amazon.com offered that service!

 

[rox1co]

Originally posted by: ultimatebob
Hey, I like that Anandtech now has their own Newegg support guy monitoring the forums for us. I wish that amazon.com offered that service!

not just here but also at hardforum

gotta love that dedication from Newegg

Originally posted by: NeweggSupport
That?s great news rox1co, good to hear that your new "beast machine" is up and running.

If anyone needs further assistance or you know someone who may need our assistance please feel free to PM us or send him or her our way. We will be more than happy to provide our assistance.

i appreciate everything you've helped me with

my computer is still up and running! i had only one problem bc my case was too big, lol - so i had to order an extension cable

thanks!

 

[itechand]

Originally posted by: rox1co
so a couple months ago i ordered a Logitech MX518 (not around any big holidays), i remember it took like 2-3 days to be processed and shipped (another 3 days). i was kind of disappointed on Newegg about that, but not enough that it pissed me off or discouraged to shop at Newegg again.

well last night i posted a review bc i just ordered something online and i registered with resellerratings.com and figured i should leave feedback on all the online retailers i've bought stuff from. i left a good review on Newegg.com but i did comment on the slow processing + shipping on my mouse and i guess it caught their attention.

i got a phone call today and i was like wtf? and i'm like wow, that's what i call customer loyalty. i was offered X and Free Shipping & gauranteed to arrive on time.

oh well i just wanted to share that simple story, small things go a long way.

I have no prolblem with Newegg.com service. Customer service is not what you said. I call Newegg customer service more then 10 times, I can say 10+ for Newegg CS.