My Newegg Experience

[FeuerFrei]

Friday I ordered a hard drive and there was a server error at the final stage of my order.
It looked like the order had gone through but I emailed them just to make sure.
Newegg sent me a nice reply ... on a Sunday. Here it is.

Dear ********,

Thank you for contacting Newegg.

We apologize for the inconvenience this may have caused you.

Please accept our humblest apologies for any inconvenience or unintended frustration this situation may have caused you. Our IT department was conducting routine system maintenance and inadvertently caused the issues you mentioned in your email. Since this occurred after regular business our team was not at full-force but we have since effectively isolated and eliminated the problem so our store is again fully functional.

If you continue to encounter problems and require immediate assistance, please contact our Customer Support department directly at 1-800-390-1119, 7:00am-5:30pm PST, M-F.

In reviewing your account, we see that the order #****** has been shipped out on 3/10/2006 with UPS tracking number ********. The tracking information has been emailed to you. Please feel free to track the package on http://www.ups.com/content/us/en/index.jsx or you may contact UPS directly at 800-PICK-UPS for the most up-to-date information.

If you have any further questions or concerns, please visit our FAQs page.

Thank you,

Tracy ***