<< 3. Find stupid, impulsive, los(z)er >>
LOL...I can see ppl still have hard feelings for that idiot lozer.
<< 3. Find stupid, impulsive, los(z)er >>
LOL...I can see ppl still have hard feelings for that idiot lozer.
Demon-Xanth
Lifer
- Feb 15, 2000
- 20,551
- 2
- 81
Hmmm, I got a mellisa variant sitting on my HD as a .txt file. Should I forward it to someone? <j/k> 
jonnyGURU,
I never knew Tech Support would be so difficult. I'da just hung up after the first call, and denied him his RMA However, you must admit that a huge majority of techies aren't nearly as experienced as you are in the tech/customer support field. Sometimes even I know more than the techies. Only sometimes. Rarely do I know more. I'm stupid. I'm crying now. "El oh el"
Anyways, sent to the board back to Microstar, and learned never to buy from a place with such poor warranty. I thought all places were like this. Maybe you wish your warranty was like this. There would probably be less chances of the dummies, like the one you described, calling up and enforcing you to give them what they want.
feeling your anger,
Paul
I never knew Tech Support would be so difficult. I'da just hung up after the first call, and denied him his RMA
However, you must admit that a huge majority of techies aren't nearly as experienced as you are in the tech/customer support field. Sometimes even I know more than the techies. Only sometimes. Rarely do I know more. I'm stupid. I'm crying now. "El oh el"Anyways, sent to the board back to Microstar, and learned never to buy from a place with such poor warranty. I thought all places were like this. Maybe you wish your warranty was like this. There would probably be less chances of the dummies, like the one you described, calling up and enforcing you to give them what they want.
feeling your anger,
Paul
Johnny,
Could you PLEASE e-mail the dealer that you tech for? It sounds like a reasonable place. I am looking for new video and sound cards, as well as some fans and other little stuff. Does anyone else know of good online merchants with well above average return policies and customer satisfaction? Thanks again everyone!
Could you PLEASE e-mail the dealer that you tech for? It sounds like a reasonable place. I am looking for new video and sound cards, as well as some fans and other little stuff. Does anyone else know of good online merchants with well above average return policies and customer satisfaction? Thanks again everyone!
- Oct 30, 1999
- 11,815
- 104
- 106
Well... It's now a week from my initial post and I haven't heard anything back from the guy and no package. :Q
Knowing this guy's mentality, he probably decided not to send the stuff back at all, fearing that I'll send the board back to him as "tested good" and keep the CPU because he chipped it.
Not that I would, that's ridiculous. But I think this guy is that wacky to believe that.
Knowing this guy's mentality, he probably decided not to send the stuff back at all, fearing that I'll send the board back to him as "tested good" and keep the CPU because he chipped it.
Not that I would, that's ridiculous. But I think this guy is that wacky to believe that.
Demon-Xanth
Lifer
- Feb 15, 2000
- 20,551
- 2
- 81
Demon-Xanth,
I would have remembered doing th.....uh I mean I doubt that he would have done that since there is no place to put the heavy duty adhesive address label.
I would have remembered doing th.....uh I mean I doubt that he would have done that since there is no place to put the heavy duty adhesive address label.
JonnyGuru,
First of all, on your own website, you differentiate two versions of the Orb based on color, and then repeatedly find fault with your customer for doing the same thing ?
Secondly, if the company you work for sells a fan, cpu, and motherboard, and there are potential issues with fan installation, why
not install the fan before you ship it ?
Thirdly, whats with the racist remark on your website?
First of all, on your own website, you differentiate two versions of the Orb based on color, and then repeatedly find fault with your customer for doing the same thing ?
Secondly, if the company you work for sells a fan, cpu, and motherboard, and there are potential issues with fan installation, why
not install the fan before you ship it ?
Thirdly, whats with the racist remark on your website?
- Oct 30, 1999
- 11,815
- 104
- 106
Oooh Parrot.
Trying to be slick with the ol' Guru, eh?
1. There are two different Orbs on my website and I do differentiate them by their color and do make statement the chrome is different because of the rubber pads and high RPMs of the fan. Of course, since I punched that up, I found out that both of those fans come in both chrome and gold, BUT THE FACT REMAINS that BOTH the gold AND chrome fan on my website are Model TDUFR-01 and never is the TFCFR02-1 even mentioned in the column and rubber pads or not, he shouldn't damage a CPU with that particular model. The column was written before the DUO462 was introduced, but that is neither here nor there. You see, the fan he was sent was the TDUFR-01, in the gold, but with the rubber pads like the chrome one on my website. He was claiming that THIS was the HSF that cracked CPUs and he was WRONG.
2. I've tried doing this for people on TWO OCCASIONS as a "favor" and on both occasions the sheer force of UPS throwing the box across the depot, truck, whatever, knocked the fan off of the socket, breaking the tabs off of the socket and causing all sorts of damage from rattling around inside the box. One only chipped the die of the CPU. The other completely ransacked the board and took off capacitors. I will never do that for people again.
3. What racist remark?!?! You're scaring me! Please point it out to me. I would never think to intentionally post ANYTHING racist unless it was against French, but I'm of French Canadian decent and get called a Frog all of the time (especially from people from Europe. Go figure).
Trying to be slick with the ol' Guru, eh?
1. There are two different Orbs on my website and I do differentiate them by their color and do make statement the chrome is different because of the rubber pads and high RPMs of the fan. Of course, since I punched that up, I found out that both of those fans come in both chrome and gold, BUT THE FACT REMAINS that BOTH the gold AND chrome fan on my website are Model TDUFR-01 and never is the TFCFR02-1 even mentioned in the column and rubber pads or not, he shouldn't damage a CPU with that particular model. The column was written before the DUO462 was introduced, but that is neither here nor there. You see, the fan he was sent was the TDUFR-01, in the gold, but with the rubber pads like the chrome one on my website. He was claiming that THIS was the HSF that cracked CPUs and he was WRONG.
2. I've tried doing this for people on TWO OCCASIONS as a "favor" and on both occasions the sheer force of UPS throwing the box across the depot, truck, whatever, knocked the fan off of the socket, breaking the tabs off of the socket and causing all sorts of damage from rattling around inside the box. One only chipped the die of the CPU. The other completely ransacked the board and took off capacitors. I will never do that for people again.
3. What racist remark?!?! You're scaring me! Please point it out to me. I would never think to intentionally post ANYTHING racist unless it was against French, but I'm of French Canadian decent and get called a Frog all of the time (especially from people from Europe. Go figure).
- Oct 30, 1999
- 11,815
- 104
- 106
Well, I got the package.
Get a load of this.
The fan he bought was NOT one of the Orbs that is known to break CPUs. I wrote him a note stating this and told him I would refund his credit card for the value of the Orb, since he bought an Orb elsewhere. No problem.
The motherboard was running every CPU I put in it hotter than normal. I'll replace the motherboard for him for this reason. No problem.
The damage to the die of the CPU is minimal and hardly worth even mentioning. It ran OK, but did show some signs of having been run hot (discolored, etc.). I went ahead and replaced that for him just to be nice.
So you see, no problems. If the guy wasn't such a snotty, know-it-all brat in the first place I wouldn't have blown a gasket, but for some God knows what reason, everyone has to be a huge cock when they call tech support.
When you are asking someone for help, why the fsck would you want to piss off the person that's going to be helping you!?! If you end up just pissing them off, you're only going to make it worse on yourself. I bend over backwards for people that are nice to me, but crap on me and I'll kick your ass! :|
Get a load of this.
The fan he bought was NOT one of the Orbs that is known to break CPUs. I wrote him a note stating this and told him I would refund his credit card for the value of the Orb, since he bought an Orb elsewhere. No problem.
The motherboard was running every CPU I put in it hotter than normal. I'll replace the motherboard for him for this reason. No problem.
The damage to the die of the CPU is minimal and hardly worth even mentioning. It ran OK, but did show some signs of having been run hot (discolored, etc.). I went ahead and replaced that for him just to be nice.
So you see, no problems. If the guy wasn't such a snotty, know-it-all brat in the first place I wouldn't have blown a gasket, but for some God knows what reason, everyone has to be a huge cock when they call tech support.
When you are asking someone for help, why the fsck would you want to piss off the person that's going to be helping you!?! If you end up just pissing them off, you're only going to make it worse on yourself. I bend over backwards for people that are nice to me, but crap on me and I'll kick your ass! :|
1. You seem to have missed the point of my, hopefully, constructive critism. That point is that your customer had made an assumption about orbs and their color, he may have been mistaken, its easy to see how he could be mistaken since even your own well-researched and helpful website mistakenly associates different colored orbs with different characteristics. My point isn't that your customer was correct about the fan; it is your apparent attitude that your customers are beneath contempt and not worthy to breath the same air as one as all-knowing and wonderful as yourself, if they happen to make a mistake about which colored Orbs are good and bad. I'm no Orb expert but based on my limited knowledge the bad fan only comes in gold, and the 2 good fans are available in gold and silver. If that is the case then a person who used a silver fan would be sure he didn't have the bad fan, right ?
2. Its ironic that someone who criticizes their customers for improperly packaging items on a regular basis, isn't capable of packaging a mb with fan attached in such a way that its not damaged in shipping.
3. "Confucius say that round eye American devil ", what would you call a remark that categorizes people based on the shape of their eyes ?
edit-BTW, French, Canadian, French-Canadian, or American, are not races, they are nationalities.
2. Its ironic that someone who criticizes their customers for improperly packaging items on a regular basis, isn't capable of packaging a mb with fan attached in such a way that its not damaged in shipping.
3. "Confucius say that round eye American devil ", what would you call a remark that categorizes people based on the shape of their eyes ?
edit-BTW, French, Canadian, French-Canadian, or American, are not races, they are nationalities.
Chooie
Platinum Member
- Nov 8, 1999
- 2,266
- 4
- 81
<< 2. Its ironic that someone who criticizes their customers for improperly packaging items on a regular basis, isn't capable of packaging a mb with fan attached in such a way that its not damaged in shipping.
>>
Okay; I'm not answering for Jon, but this is my take on the matter. If I wanted to ship a MB/CPU/HSF already assembled, I would drive it to the destination myself. The simple fact is that the physical connections between the socket and fan aren't strong enough to take the jostling that UPS, FedEx, or even the USPS will (not might, WILL) give it. I could lay a few inches of foam in a box, lay the motherboard in it, and bury it in peanuts, but then where's the static protection? Any anti-static bag you can fit this assembly in will be too loose to allow proper support of the HSF, and heaven forbid if you are using a slocket! Motherboard components don't break off in transit unless they are crushed or scraped. They weigh very little, so there is hardly any torque applied to the leads/connectors with the board is bumped. If you decide to hang a pound of aluminum off of two pastic tabs, you had better be perpared to treat it gently. And just another thing; if this guy isn't compitent enough to install a heatsink, what the hell is he doing building his own computers? This guy should be buying from Best Buy, not off the internet.
>>
Okay; I'm not answering for Jon, but this is my take on the matter. If I wanted to ship a MB/CPU/HSF already assembled, I would drive it to the destination myself. The simple fact is that the physical connections between the socket and fan aren't strong enough to take the jostling that UPS, FedEx, or even the USPS will (not might, WILL) give it. I could lay a few inches of foam in a box, lay the motherboard in it, and bury it in peanuts, but then where's the static protection? Any anti-static bag you can fit this assembly in will be too loose to allow proper support of the HSF, and heaven forbid if you are using a slocket! Motherboard components don't break off in transit unless they are crushed or scraped. They weigh very little, so there is hardly any torque applied to the leads/connectors with the board is bumped. If you decide to hang a pound of aluminum off of two pastic tabs, you had better be perpared to treat it gently. And just another thing; if this guy isn't compitent enough to install a heatsink, what the hell is he doing building his own computers? This guy should be buying from Best Buy, not off the internet.
Parrot you are kind of missing the point of Jonny's rant. He is not ranting about the customer making an error, or being wrong, he is ranting about the customers arrogance by not listening when the tech person tries to correct or help him. There are very few people on this board who would ever be critical of someone trying to learn or who is willing to listen. The problem is all the computer "experts" who won't or aren't willing.
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