MSI video card warranty experiences?

[iamcornholio]

Has anyone had to return a MSI vid card to MSI directly? Newegg won't take it b/c the s/n sticker came off, and doesn't sit perfectly on the pins (where it was).

My 4850 died, so I need to RMA/replace it. There are two potential problems with RMA...

1) the s/n sticker was on pins (instead of a "real" surface), fell off, and isn't in perfect shape anymore.. looks curled up a bit, almost wrinkled.

2) there is some discoloration on the solder of a few capacitors near where the PCIe power connecter is.

Has anyone been able to return a card to MSI with a damaged or non-existent s/n sticker? Does MSI look for excuses to claim "damage", like what appears to be toasted capacitors? (no, wasn't overclocking, hadn't even gotten the drivers installed yet)

I'd hate to ship this out just to find out that they won't do anything for me, and I'm out shipping costs on top of the card cost.

any input appreciated, especially comments other than "you're screwed, buy another".

 

[Harvey]

Contact their tech support.

Online tech support

The old fashioned way:

North America Headquarter
901 Canada Court
City of Industry, CA 91748

Tel: 626 913 0828
Fax: 626 913 0818

The've given me great support a couple of times. Once, the RMA form didn't exactly cover my situaion, and I had to phone them to explain it to a human being, but they stepped up and handled the situation well.

Good luck.

 

[iamcornholio]

Thank you, you've given me some hope.

Hopefully they'll be kind

 

[Nvidiaguy07]

they usually dont even check when they get them. Theyll just get it and send u a new one. Ive done this a million times with a million different things. I think i might have even done it for a friends mobo that might have been MSI with no problems. MSI or gigabyte............