Well, after seeing how the local UPS facility is run, I'm not surprised.
They take no care whatsoever. I had to pick up a package otherwise they were going to send it back, and they had a conveyor belt moving packages, and there were several of varying sizes (some very large) that had fallen off and clearly been damaged, but they just let them sit there. I've had decent luck with them with my own packages (where I couldn't get othere shipping), but I know that I will not ship anything through UPS. FedEx, at least in my experience is about 10,000 times better.