The one user who strikes terror into the heart of every IT professional. The "Amateur Tech"! Every organization has one or two of these spawn of satan, the ones who think that the help desk is too slow and they can fix anything themselves. Here are a few recent examples at my place of employment.
1. User jams high capacity network laser printer. User cannot unjam it. User proceeds to unhook the network printer and try to hook up a small desktop laser printer in its place. When user see's that RJ45 isnt going to work on the parallel printer, user finally gives up and leaves the printer laying there. Still refuses to call the help desk or us.
2. User gets a paper jam in high capacity network color laser printer. User atempts to dismantle entire $15,000 printer. When user cannot get the printer back together again, user finally calls us, still avoids help desk.
3. User gets no video input error on monitor <we have alot of Matrox vid cards going bad> user then attempts to dismantle monitor. After minor electrical accident, user gives up and calls the help desk..<perhaps the shock fried his brain and he dialed the number wrong, these people usually refuse to call the help desk>
I will come up with some more I am sure...I am just not in the mood to think anymore today...please feel free to list yours.
PS. These were all done by different users, not the same user everytime.
1. User jams high capacity network laser printer. User cannot unjam it. User proceeds to unhook the network printer and try to hook up a small desktop laser printer in its place. When user see's that RJ45 isnt going to work on the parallel printer, user finally gives up and leaves the printer laying there. Still refuses to call the help desk or us.
2. User gets a paper jam in high capacity network color laser printer. User atempts to dismantle entire $15,000 printer. When user cannot get the printer back together again, user finally calls us, still avoids help desk.
3. User gets no video input error on monitor <we have alot of Matrox vid cards going bad> user then attempts to dismantle monitor. After minor electrical accident, user gives up and calls the help desk..<perhaps the shock fried his brain and he dialed the number wrong, these people usually refuse to call the help desk>
I will come up with some more I am sure...I am just not in the mood to think anymore today...please feel free to list yours.
PS. These were all done by different users, not the same user everytime.
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