I can't make this stuff up. Here are cut and paste parts of the chat.
Before the cut and paste, I asked him why he spent 45 minutes getting a screenshot when it didn't have any relevance when he got it. The time was spent on things like him giving me an e-mail address to sent it to, that bounces mail saying it does not accept incoming messages.
Me:Anyway, there's another topic.
There's mention of a 25% discount with an Amazon credit card, if you click on % at checkout.
[At this point he interrupted my question to keep arguing the first topic]
Amazon: it does in our terms. if you click terms and conditions you can see the offer is only for the Ring Video Doorbell 3
Me: Does that apply to both the Amazon Prime visa, and the Amazon Prime store card? And if you order with Alexa, does it get the discount without 'checking % at checkout'?
Amazon:
https://www.amazon.com/b?node=20780375011 here is the link
Me: You can't click terms and condition in a screenshot
Amazon: i am aware of that Craig. i went to the amazon help page and veiwed our terms and conditions there.
Me: My point is, the answer shouldn't have needed 45 minutes getting a screenshot that had no effect, but I don't care to spend more time on it, now it's nearly an hour, and asked something else.
Amazon: im terribly sorry it has taken so long Craig and that i was not able to be much help with your issue. i didnt want to give you the wrong info because i wasnt seeing what you saw.
Me: So, you don't want to address the second question?
Amazon: My point is, the answer shouldn't have needed 45 minutes getting a screenshot that had no effect, but I don't care to spend more time on it, now it's nearly an hour, and asked something else. is this regarding your second Question
[He quoted one of my statements, unable to find the question in the above].
Me: Just read where I typed the question, that's not the question
The quesiton is after I said, "Anyway, there's another topic."
Amazon: is this in regards to the Amazon Prime Visa ?
Me: That's part of the question, yes.
[Then he transferred me]
[New person did not read any of the chat, and asked how they can help, wanting me to start over.]
[I said by reading the chat to see my question, but that I'd resend it. Then without warning he transferred me again to a third person.]
[I'm waiting again.]
Amazon: Please allow me 2 minutes to research on this with my resources.
[Ten minutes and counting as I type, 80 minutes into this]
{The whole ten minutes, there was a suspicious message saying 'start typing and someone will help you.' After ten minutes I typed that it had been ten minutes, and a FOURTH person then answered.]
Me: Why was I transferred to a third person - which I asked about and got no answer - and that person said to give them 2 minutes, and it immediately says type to get help, and 10 minutes later I type and get a forth person
Amazon: It could have been a glitch or someone could be shirking their duty on to another person. I understand that this can be frustrating. The department you have reached is final mile shipping, due to some employee not following their procedure. Can I recommend that you call in using our customer care line...