Moral Dilemma (Received Intel 3930k by mistake)

[Zxian]

Gotta be honest, it seems a little backhanded to me to turn around and ask for compensation. Its like finding someone's lost item and then on the verge of giving it back saying "Oh by the way, was there a reward for this?"

He didn't ask for compensation. They offered.

If you do the right thing, and someone wants to give you a small reward, are you really going to say no? It's also the OP's time and effort to ship it back.

 

[Big Roger]

He gave the CPU back, he should have been given a lot more than $15! That speaks volumes about their own moral compass... They should have sent him $100. Make an example. Do the right thing and you will get rewarded. If it was me, I'd have felt like a mug for contacting them if that's the gratitude they show.

 

[sxegloxx]

Finders Keepers Losers Wheeepers

Newegg Doesn't Care about U they just want to Make money.

If it bothers your conscience send it back.

Your CPU find isn't even a blip on their radar of money.

 

[Big Roger]

He is sending them it back.

 

[Phantomaniac]

He didn't ask for compensation. They offered.

If you do the right thing, and someone wants to give you a small reward, are you really going to say no? It's also the OP's time and effort to ship it back.

Re-read OP's post: "They did not offer me anything in exchange for my time/effort so I asked for something" Also look at the image he attached.

 

[michal1980]

Finders Keepers Losers Wheeepers

Newegg Doesn't Care about U they just want to Make money.

If it bothers your conscience send it back.

Your CPU find isn't even a blip on their radar of money.

^pretty much this.

Morals depend on who you are dealing with.

Does Newegg care about morals? F-no. They care about the bottom line.

So why should I worry 'morals' & 'krama' when they dont?

 

[ctsoth]

^pretty much this.

Morals depend on who you are dealing with.

Does Newegg care about morals? F-no. They care about the bottom line.

So why should I worry 'morals' & 'krama' when they dont?

You own your ideals, you own your actions, don't try an pass them on someone else or a foreign entity for the purpose of self justification. Do the right thing or don't, except that the decision is yours.

Gj OP for sending it back, I'm proud of you!

 

[Rvenger]

Update:

I contacted Newegg this morning via their online support system. I basically said "I received an Intel Processor in my package which I did not order"

I received an email back within literally 3 minutes - "What is the model number, is it opened?"

Me: "Model number xyz, and yes its been opened" (I had to peek at it 🙂 )

Anyhow, some more back and forth, received a pre-paid shipping label and RMA form. At no point did they "not believe" me or give me a hard time. Clearly they just want the item back.



They did not offer me anything in exchange for my time/effort so I asked for something and they offered a $15 gift card which I accepted.

Screenshot of the end of the email chain is below to prove the validity of this post. I've been a member since 2004 and I hardly ever post, don't know why I would begin trolling now.

Anyhow - this was a fun discussion to read along, I wanted to close the loop. Thanks everyone for your point of view.

Maybe I will use my $15 gift card towards funding a rasberry pi gaming rig 😉

Good job, $15 and a good conscience is better than nothing.

 

[Cozarkian]

Gotta be honest, it seems a little backhanded to me to turn around and ask for compensation. Its like finding someone's lost item and then on the verge of giving it back saying "Oh by the way, was there a reward for this?"

Why, the OP had to take time out of his day to contact Newegg and inform them of their mistake, then to package and ship the item back. Usually you compensate people when they spend their time to perform a service on your behalf.

I'm disappointed in newegg for not offering compensation in the first place.

 

[guskline]

rprice999: You did the right thing. I'm proud of you!

 

[KyrosKrane]

My guess is they'd have been a lot more generous if the OP hadn't opened the processor box. If it was still sealed, Newegg would have been able to resell it at full price as a new item. Now, they have to resell it as open box, which means they'll have to eat a substantial loss.

 

[sxegloxx]

$15 o wow ...Exactly my point on newegg making money and nothing else.

gaurenteed thats utter B.S when you throw in how much margin they show on a CPU like that.

 

[blastingcap]

My guess is they'd have been a lot more generous if the OP hadn't opened the processor box. If it was still sealed, Newegg would have been able to resell it at full price as a new item. Now, they have to resell it as open box, which means they'll have to eat a substantial loss.

Yeah no kidding, the first thing Newegg wanted to know was the model number and if it had been opened. OP probably could have gotten a much fatter reward if it were kept sealed. Why even open something you know isn't yours, until you figure it out one way or the other? Well, at least OP did get $15 and a clear conscience out of it despite OP's ill-advised and expensive curiosity.

$15 o wow ...Exactly my point on newegg making money and nothing else.

gaurenteed thats utter B.S when you throw in how much margin they show on a CPU like that.

Wtf? Between your misspellings and your laughable "how much margin" comment (hint: Intel makes the fat margin, not retailers) and missing the open-box nature of the return....

 

[Timorous]

I had a similar situation happen many years ago. I ordered an ATi x800xt which I received and then a few days later I received a second one. I gave them time to contact me but I was not prepared to go out of my way to sort out their mistake. I heard nothing so I put it in my GFs PC.

Ultimately it is less than a rounding error on their bottom line and they already account for these kinds of issues when they set prices so I would have left it to them to find the mistake themselves.

 

[jvroig]

(I am not here to argue with those who are of a different opinion than mine. I merely wish to share my view, as others have shared theirs, whether pro or con. I have no interest in an actual debate about this topic, as it is very non-technical and about "morality")

I just found this thread, and wanted to tell the OP good job.

To put this in perspective, in local news in my place just 2 days ago (I believe almost the same time as the OP), I read a horse carriage driver in one of our main parks (the very poor kind of driver, not the swanky "rich people carriage" driver in a tux I see in American movies, although I understand from "How I Met Your Mother" that these drivers aren't very well-off either, but I can't be sure when it comes to American culture; sorry, I ramble on) returned a pouch full of money from a tourist passenger that accidentally dropped it in his carriage. Passenger was completely unaware - had the carriage driver chose to keep it, the passenger would have most likely been clueless later on if it dropped anywhere else in the park, and could not have zeroed in on the carriage.

The pouch contained the equivalent of a little over $5,000.00. The income of that carriage driver was a meager $5-10 per day (he is not salaried, it depends on how many passengers he gets for that day). (Also, note that I am converting currencies approximately to USD, so these figures are just ballparks and not exact amounts such as you would get from a bank or google query)

For that guy who earns at best $10 a day, he had no moral dilemma about returning $5,000.00. That amount is, at the very least, still over a year's worth of his income. (As for his "reward", aside from getting some media mileage, he's supposed to get a medal. No cash, far as I know).

My personal opinion is just an echo of what Perknose already said here. If $500 is the price of your self-respect, then go for it, keep a "freebie" (I know the OP already resolved it, so I'm not necessarily zeroing in on the OP, more on a general note here). But since you will live with that thought anyway, also think that there's this poor carriage driver who saw $5,000.00, and yet decided his self-respect was worth more than that, despite a meager $10/day income.

If you still can sleep soundly at night knowing that, ok then, we're all different, so what works for you, I guess. But I wouldn't be able to. I don't think I could accept that my price is that low and, although this next reason may not be as nice to hear, I also don't think my ego can accept that someone several financial and educational levels below me could be more disciplined and have sterner moral fiber than me. I am positive such a thought, if I had to live with it, would drive me crazy, very literally.


Good job, OP. :thumbsup:

 

[Diogenes2]

I stand corrected, and apologize for suspecting the OP was trolling for offers..

 

[exar333]

Way to go OP. I think you were within your rights to ask for a small reward. A GC was a nice gesture from NE (although I for sure would have wanted more, but who wouldn't?).

 

[Hatisherrif]

Jealousy, jealousy everywhere.

 

[alkemyst]

ftfy.

Rules that apply to something totally unsolicited are a bit different than a shipping error.

I am sure NewEgg would gladly email or send a pre-paid label that could easily be dropped off anywhere.

I order items practically every other day. While I have rarely had a mistake with what I was ordering, I have indeed got extras time to time.

I don't know about IDK's view that somehow some crazy/deranged box packer from a computer warehouse will hunt him down, I could see it if the two were working in tandem...but it'd be a short-lived scheme.

Do the right thing and return it.

 

[sxegloxx]

"how much margin" comment (hint: Intel makes the fat margin, not retailers) and missing the open-box nature of the return....

Besides the fact that Newegg would have to eat the WHOLE cost if the O.P hadn't returned the ITEM. $15 is a laughable reward.

 

[alkemyst]

He gave the CPU back, he should have been given a lot more than $15! That speaks volumes about their own moral compass... They should have sent him $100. Make an example. Do the right thing and you will get rewarded. If it was me, I'd have felt like a mug for contacting them if that's the gratitude they show.

wow bro, you really think this way? $15 is more than most are making PER HOUR of their time to simply take 5 mins out of their day to do the right thing.

 

[Makaveli]

I do think the reward was low but why expect a reward for being a good citizen? Proud of you also for doing the right thing.

 

[blastingcap]

Besides the fact that Newegg would have to eat the WHOLE cost if the O.P hadn't returned the ITEM. $15 is a laughable reward.

Way to selectively quote and ignore the open box problem (you said margins, I corrected you, and now you are trying to change the subject instead of admitting ignorance), and the much bigger issue which is at the core of this thread. I guess some people expect to be rewarded for everything in life, no matter what, and I suspect I know which way you would have gone if you had been OP. Whatever. I am done with this thread, and with you.

 

[hyrule4927]

I'm really just generally confused as to why he felt inclined to open it before returning it . . .

 

[FalseChristian]

If you fear God you will return it. If not then you will keep it. They'll probably be as shocked as hell that someone would be honest like you. They may decide that having you return it to them and they're shipping you back the one you were supposed to get just ain't worth it to them.

Tell Newegg and see what happens and you will put a smile on your face and theirs.