Modem won't work in Win2K

[Wallydraigle]

I'm trying to switch over to Win2K professional, but I can't get my modem to work in it. The setup guide hints that it should work, but doesn't say it. It says that the instructions are for Win95/98 instalation, but in the minimum requirements it lists Win2K, so I don't even know if it will work in it. I'm about ready to pull my friggin hair out. It's a good modem, US Robotics, Win2K has lots of drivers for this brand, but not this one. I install the drivers from the CD, and it says that there is an error. Okay. It's a PCI modem. In my Win98 setup it calls the slot I have it in COM2. In Win2K it will only install it in COM1. It doesn't even recognize COM2, and I can't get it to. COM1 is a serial port and I can't very well put a PCI modem on that. If you think you can help I will give more info, I'm just so frustrated right now that I can't explain this well I'm affraid. By the way I checked and there is no updated driver. I just bought this modem new a couple of weeks ago and it was $100, so I'm pretty upset that it apparently is incompatible with Win2K. Anyway if you think you can help please do. Thanks.

 

[Ladi]

Might help if you let us know at least which modem you're talking about.

~Ladi

 

[Wallydraigle]

Okay. It is a U.S. Robotics 56K Internet Call Modem. The numbers 1.024.2424.00 appear on the manual. There is a sheet of paper telling how to install it while the manual is almost entirely dedicated to plugging the Net2Phone software that comes with it so it is not much help.

 

[Panther505]

Suggestions:

#1. Run the install New Hardware Wizard- Hopefully this will find a new com port. If it does then run the install NHW again and it should find the modem. As for Device Drivers- dwnld the NT DDs and point the wizard to the inf that you dwnlded. I know that the NT4 drivers should not work but I have a USR x2/56K ISA modem on my server that installed that way.

#2 Disable the Serial port in the BIOS and then see #1. That will tell you if the modem is PNP to Com 1 for some reason...

Let me know if it works- IF not then I will look in my install logs for the 56K modems and W2K and see what I can find.

 

[Panther505]

Suggestions:

#1. Run the install New Hardware Wizard- Hopefully this will find a new com port. If it does then run the install NHW again and it should find the modem. As for Device Drivers- dwnld the NT DDs and point the wizard to the inf that you dwnlded. I know that the NT4 drivers should not work but I have a USR x2/56K ISA modem on my server that installed that way.

#2 Disable the Serial port in the BIOS and then see #1. That will tell you if the modem is PNP to Com 1 for some reason...

Let me know if it works- IF not then I will look in my install logs for the 56K modems and W2K and see what I can find.

 

[Wallydraigle]

Thanks a lot. I'll try that. I also emailed U.S. Robotics soI'll see what they have to say. I hope I get it working.

 

[Wallydraigle]

Thanks for all the advice but there is no way I can make the system detect this modem. I got word back from U.S. Robotics that this model is not supported under Win2K. However it clearly lists Windows 2000 in the minimum requirements. I am going to write them back and express my annoyance, this was afterall a $100 dollar modem. Do you think I have any chace of getting another modem out of them, or at least a discount on another one? This is really starting to bother me, I really want to switch over because Win98 is starting to suck big time, and I can't because my brand new modem won't let me. ARGGGG! I guess I'll see.