Question Modem problem motorola

[Mantellini]

Hello!!!!! I hope you can help me with this,
Since a month ago i dont have Internet i have a MOTOROLA SB5100i and the data that it provides from the 192.168.100.1 page are this:
Downstream:
Frequency: 505775200 Hz
Signal to noise Radio: 22.9 dB
Power Level: -16.7 dBmV

Upstream:
Channel ID : 0
Frequency: 0 Hz
Power: 8.3

The cable provider ia just inneficient i have been calling and do nothing, maybe i have a damage in the modem?

I hope you can help me! If it needs to be replaced tell me!!!

 

[Mantellini]

I also have this in Logs:

T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

That appear a lot

 

[VirtualLarry]

My gosh man, that's still a DOCSIS 2.0 modem! Cable providers here in the states have been DOCSIS 3.0 for the last 5+ years, and DOCSIS 3.1 for at least a year on most plants.

They probably turned off DOCSIS 2.0 on your node. Your cable modem won't work for that ISP any more; you'll have to upgrade to something more modern.

Did you not get notices from your cable provider that you needed to upgrade your equipment? Did you think that they were joking, or just trying to extract more money from you?

Motorola SURFboard SB5100 - cable modem Series Specs & Prices

Motorola SURFboard SB5100 - cable modem overview and full product specs on CNET.

www.cnet.com

Edit: My personal equipment is one of these:

Are you a human?

www.newegg.com

If you only need a modem, I recommend this one:

Are you a human?

www.newegg.com

 

[Mantellini]

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My gosh man, that's still a DOCSIS 2.0 modem! Cable providers here in the states have been DOCSIS 3.0 for the last 5+ years, and DOCSIS 3.1 for at least a year on most plants.

They probably turned off DOCSIS 2.0 on your node. Your cable modem won't work for that ISP any more; you'll have to upgrade to something more modern.

Did you not get notices from your cable provider that you needed to upgrade your equipment? Did you think that they were joking, or just trying to extract more money from you?

Motorola SURFboard SB5100 - cable modem Series Specs & Prices

Motorola SURFboard SB5100 - cable modem overview and full product specs on CNET.

www.cnet.com

Edit: My personal equipment is one of these:

Are you a human?

www.newegg.com

If you only need a modem, I recommend this one:

Are you a human?

www.newegg.com

Well, i live in Venezuela i will say that old thing are normal here.

Actually the cablw provider give me this one last year when i reported thw other motorola modem.
I will go to replace it this week.

About the node stuff, was not just me 2 friends with this cable provider had the same issue and still have it, the only thing os that they have this lights on on their modem: power, receive and send (this one blinks) and i have power and the receive ( this one blinks for me).

 

[VirtualLarry]

Well, i live in Venezuela i will say that old thing are normal here.

Ok, yeah, I don't really know about Venezuela then, sorry.

Maybe you just need a replacement. If you are paying for cable modem rental, they should swap it out for you.

 

[Mantellini]

Thank you!!!!! It was really helpful

 

[VirtualLarry]

Your modem levels are way off, at least compared to USA cable plants. You should be above 34-35 db S/N ratio.