just to answer a few questions for the wondering minds....
1. I ordered my case on Apr.19/2002 and got it on Apr.25/2002...and that was with them screwing up my order...i called them about the online tracking and they took a look into my file and found that my shipping address was different from my billing address, so they could not ship it "yet". I told them to just send it to my billing address then. I called them on Apr.22 after getting a tracking # that didn't work on the 21th. So I was kinda impressed that it got here on the 25th. However, they forgot to include the neon light, so i called them again and was told that it will be shipped right away. That was on the 25th, and will give them till the end of the week before another phone call (since the light is not a big deal--would be nice tho).
2. I ordered my case when i noticed they changed the website to include the words "installed" for the window...and yet sure enough, my window came installed. If you look at other places, the cheapest you can find them installing windows is about $30....so $25 extra for the window installed is not bad at all. It's quite a big window btw.
I also noticed that the psu(?) is loud, but after a few day of usage, i got used to it. i'm used to my laptop at work (quiet as a mouse), so i am a little bias towards any loud pc. like i said, you get used to it....maybe i will get one of those "whisper" psu and see the difference. until then, the games i played make my room sound like a battle field, so it's no big deal.
Oh, everytime i called, i either get a sexy girl's voice or a guy's voice. my sales rep is wayne and he's a little *uhm* annoyed half the time, but eager to get you off his back. so call if you haven't recieve your case after a week of ordering.