Microsoft sued over alleged Xbox 360 glitch
- Thread starter ShellGuy
- Start date
dahunan
Lifer
- Jan 10, 2002
- 18,191
- 3
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I just checked google using this
http://www.google.com/search?hl=en&q=xbox+360+heat&btnG=Google+Search
looks like a lot of solutions being worked on.. probably have to open up the box though
-- might void warranty?
http://www.google.com/search?hl=en&q=xbox+360+heat&btnG=Google+Search
looks like a lot of solutions being worked on.. probably have to open up the box though
-- might void warranty?
Todd33
Diamond Member
- Oct 16, 2003
- 7,842
- 2
- 81
You can't sue over a bad xbox, you can sue over a poor design that does not work under standard conditions. Sony just settled a class action over the PS2, they used DVD drives that crapped out and didn't read as they were supposed to. I suppose corporations are not responsible for there products now?
Starbuck1975
Lifer
- Jan 6, 2005
- 14,698
- 1,909
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What constitutes a poor design? Does this mean we can sue publishers for distributing games and other software that require patches to fix or repair flaws upon release?
The adequate response is to provide refunds to those who want one, and offer replacements or repairs to flawed systems as covered by the warranty.
Software is different. There is actually a law that prevents people from suing software manufacturers for those reasons.
Starbuck1975
Lifer
- Jan 6, 2005
- 14,698
- 1,909
- 126
Ooops my bad...was the only analogy that came to mind.
Does the automobile industry have similar protections, as car manufacturers issue recalls all the time without facing lawsuits for releasing defective products...only in instances where the defects are directly correlated to injury or accident have these flaws reached the courts.
Todd33
Diamond Member
- Oct 16, 2003
- 7,842
- 2
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I think replacements and refunds are the first choice of the people with bad xboxs. Who would go hirer a lawyer without calling Microsoft? BTW MS just had a recall with the original Xbox's power cord, I got one in the mail, though I sold it long ago. I guess they had fire hazards. Does a company really want to take a chance with safety issues? Imagine the PR if Xboxs were killing people, it the same reason car manufactures have recalls, its for PR mostly. You still hear stories about Pintos and their exploding as tanks, that's not a good story for Ford.
So back to the 360, if the design does overheat and lockup and MS does not address it (that would admit a design problem and thus hurts future sales)then people will sue. It is one of the things that makes our country great, corporations, like people, are held accountable for their actions and products.
So back to the 360, if the design does overheat and lockup and MS does not address it (that would admit a design problem and thus hurts future sales)then people will sue. It is one of the things that makes our country great, corporations, like people, are held accountable for their actions and products.
It can just be a matter of poor quality control. Motherboard manufacturers all have a certain Failure Rate. Nothing is perfect. As long as Microsoft honors their guarantee, there is not much of a chance of proving a law suit. Some failure of equipment is bound to occur. Even Dell has to replace a certain amount of servers.
You guys do realize that not all lawsuits end in monetary settlements? Most especially like these will end in replacement products. If you bothered to read the story...
Starbuck1975
Lifer
- Jan 6, 2005
- 14,698
- 1,909
- 126
The warranty provides for the consumer getting their replacement portion without the lawyers getting anything...why don't we just take the lawyers out of equation.
So we have a bunch of lawyers profiting off what should be a fairly simple transaction between the consumer and the manufacturer.
Lets just allow corporations to ship shoddy products and call it a day :roll:
At $400 plus a pop it better work as advertised or they will be sued, and rightfully so. The whole power supply overheating was news on launch day, there isn't much dispute that there is a problem.
I recently learned that dozens of people had their homes on fire because of the power cord of their Xbox. A fact well hidden from most consumers. Microsoft deserve this lawsuit.
THERE IS A WARRANTY. If it doesn't work, GET IT REPLACED. Holy fvcking ******, there is a margin of error with every product released...
I can't believe these people want to sue over this... are they so emotionally distressed from the failure of their Xbox (which will be replaced or repaired under warranty anyway) that they can't continue with normal life? What damages have been done that warrant a lawsuit. Damn crybabies...
The lawyer gets a portion of the unspecified damages (30-40%) plus all the litigation-related expenses. The people who filed the suit did it in hopes of getting money. If all they want is a replacement, they wouldn't need to sue.
Every product has a few flaws on it's first release. If the corporation is willing to replace the product with a properly working one that does not have the same problem, they shouldn't have to worry about a lawsuit from some money grubbing crybaby.
If we are going to sue every company over every shoddy product that comes to market, I guess we can sue Chevrolet, Ford, and Dodge for about 80% of everything they make, even though most of it has nothing to do with safety.
If these defective devices aren't a danger, there is no reasonable grounds for a lawsuit.
zephyrprime
Diamond Member
- Feb 18, 2001
- 7,512
- 2
- 81
My first impulse is to agree with the guys that say the lawsuit is frivelous and rebates and repairs are the way to deal with this. But, a more detailed analysis has changed my mind.
I was afflicted with a Lexmark z65 with a horrible power supply design that was a huge fire hazard. I read that other people had had fire from their z65 so I took apart my z65's power adapter and was startled with what I found. The power supply looked like a switching power supply on the outside but it was actually just a transformer based power supply with undersized components.
Waiting around for the xbox 360 power supplies to die is a fire hazard. They have to all be replaced right away and if microsoft is unwilling to do that, suing is the only option. MS isn't entirely to blame however. It's possible that an unscrupulous manufacturer actually sold MS a bunch of transformer based power supplies claiming that they were switching power supplies and MS never checked them out.
I was afflicted with a Lexmark z65 with a horrible power supply design that was a huge fire hazard. I read that other people had had fire from their z65 so I took apart my z65's power adapter and was startled with what I found. The power supply looked like a switching power supply on the outside but it was actually just a transformer based power supply with undersized components.
Waiting around for the xbox 360 power supplies to die is a fire hazard. They have to all be replaced right away and if microsoft is unwilling to do that, suing is the only option. MS isn't entirely to blame however. It's possible that an unscrupulous manufacturer actually sold MS a bunch of transformer based power supplies claiming that they were switching power supplies and MS never checked them out.
If it was enopugh of an issue to make headlines on day one of the launch? That is far beyond margin of error.
But Microsoft is already offering to repair or replace the unit.
http://news.bbc.co.uk/2/hi/technology/4466688.stm
That was from over a week ago, too. So why's this guy suing again?
http://news.bbc.co.uk/2/hi/technology/4466688.stm
That was from over a week ago, too. So why's this guy suing again?
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