meh

[Zenmervolt]

Originally posted by: evident

Originally posted by: Aharami
:thumbsup:
there is no sense of community here anymore. had to go thru a whole page of holier than thou replies before getting a helpful one.

never realized how many stuck up assholes are on this forum till recently. alot of people also dont realize that non refundable tickets have a medical clause as well.

No, they don't.

Straight from the Airline's policy page:

Non-refundable tickets

To make a change to a paper ticket, please go to the airport or contact your travel agent to make a change. If you have an electronic ticket, call Reservations or your travel agent to make a change.

Domestic flight changes are subject to a $150 fee and transatlantic/transpacific flight changes are subject to a $250 fee, in addition to any difference in fare.

Here are the rules:

* If a reservation is canceled on/before the ticketed departure date, the value of the ticket may be applied toward future travel up to one year from the original issue date. Travel on the new ticket must be completed within one year of the original date of issue.
* If any part of the ticket is unused after the ticketed departure date and the reservation has not been canceled, the ticket has no value.
* Once the value of a non-refundable ticket has been applied towards the purchase of a new ticket, the original ticket is considered valueless.
* Non-refundable tickets: all taxes are fully refundable (upon request), except the VAT for tickets sold within the U.S. and all U.S. taxes (US; AY; ZP; XF; XA; XY; YC).

Nowhere are there any exceptions listed for medical reasons. If you buy the $35 ticket protection insurance, then medical emergencies are covered, but absolutely nowhere does any piece of US Air policy documentation mention exemptions for medical emergencies on non-refundable tickets.

ZV

 

[erub]

Use Southwest if you want to avoid the $150 fee. They will give you a voucher on nonrefundable tickets with no cost. AFAIK, every other airline does charge. So no sympathy from me, either.

 

[blackdogdeek]

ZV needs to learn to be more thorough.

 

[Zenmervolt]

Originally posted by: ColdFusion718
You people need to get off your soapbox. Let's see how you feel when you're in the same situation.

I fly over 100,000 miles each year. I've had airlines cancel the second leg of a multi-segment flight while I was in the air during the first leg. I've been on flights that sit on the runway for 4 hours. I've been on flights that were diverted to regional airports where we weren't allowed off the airplane and sat for hours waiting to be able to get back into the air. I've had the first leg of a flight delayed to where I had to sprint across three terminals to make my connection only to have them close the door when I was within 5 yards and yelling, "Wait! I'm on that flight!"

Welcome to flying. Shit happens.

ZV

 

[dabuddha]

Originally posted by: Zenmervolt

Originally posted by: dabuddha
They'll easily fill that seat (again not going to argue about this) since we let them know in advance.

So you're not going to argue about the part of your post that is obviously wrong. I have to admit that seems like a strong tactic.

One week is not a lot of notice for an airline. Most people book several weeks, or even months, in advance.

You say that you booked through US Air. 10 seconds on their website finds this:

Coach ? Lowest Available ? Coach Class ticket for the lowest available fare. Tickets are non-refundable. A change fee applies ($150 for domestic flights, $250 for transatlantic flights originating in the U.S.) plus any difference in fares.
Coach ? Unrestricted ? Fully refundable Coach Class ticket. Tickets may be changed at any time without penalty.

Note the bold portion. If you wanted to be able to change travel plans, you needed to buy unrestricted tickets. Obviously you didn't.

Additionally, when completing a transaction, the following comes up:

* Ticket is non-transferable.
* Ticket is non-refundable.
* Unused tickets must be cancelled by midnight on the date of departure to retain value.
* Any change to this reservation (including flight, dates, or cities) is subject to a $150.00 change fee per passenger. The new itinerary will be priced at the lowest available published fare at the time of change, which may result in a fare increase.
* Ticket expires one year from original date of issue. Unflown value expires one year from original date of issue.
* Checked baggage fees may apply.
* Changes to the country of origin are not permitted, except for changes between the United States and U.S. territories.
* All fares are subject to change until purchased.
* Airline Ticket Protector purchase is a separate credit card transaction billed by Access America. Any claims and questions will be processed by Access America.

Again, note the bold portion.

I understand that you booked over the phone, but that doesn't change the fact that these conditions should have been known to you long before the issue came up. To book on the US Air website requires that you check a box acknowledging that you accept those terms and conditions, and any phone booking directly through US Air will undoubtedly have given the same warnings.

If you booked through a travel agency and you were not informed, then the error lies with the travel agency for not appropriately advising their client.

ZV

You're right about booking on the phone. You're wrong about knowing these conditions.

 

[dabuddha]

Originally posted by: Zenmervolt

Originally posted by: ColdFusion718
You people need to get off your soapbox. Let's see how you feel when you're in the same situation.

I fly over 100,000 miles each year. I've had airlines cancel the second leg of a multi-segment flight while I was in the air during the first leg. I've been on flights that sit on the runway for 4 hours. I've been on flights that were diverted to regional airports where we weren't allowed off the airplane and sat for hours waiting to be able to get back into the air. I've had the first leg of a flight delayed to where I had to sprint across three terminals to make my connection only to have them close the door when I was within 5 yards and yelling, "Wait! I'm on that flight!"

Welcome to flying. Shit happens.

ZV

You do realize this isn't a competition nor are we (at least I'm not) trying to compare e-peens? This is about a shitty situation which I'm attempting to get some good customer service from a company I've given tens of thousands of dollars to in the past. Just because you're bitter about your experiences with these companies doesn't mean that everyone else should get shit service. Comprende?

 

[buck]

Originally posted by: dabuddha

Originally posted by: Zenmervolt

Originally posted by: dabuddha
They'll easily fill that seat (again not going to argue about this) since we let them know in advance.

So you're not going to argue about the part of your post that is obviously wrong. I have to admit that seems like a strong tactic.

One week is not a lot of notice for an airline. Most people book several weeks, or even months, in advance.

You say that you booked through US Air. 10 seconds on their website finds this:

Coach ? Lowest Available ? Coach Class ticket for the lowest available fare. Tickets are non-refundable. A change fee applies ($150 for domestic flights, $250 for transatlantic flights originating in the U.S.) plus any difference in fares.
Coach ? Unrestricted ? Fully refundable Coach Class ticket. Tickets may be changed at any time without penalty.

Note the bold portion. If you wanted to be able to change travel plans, you needed to buy unrestricted tickets. Obviously you didn't.

Additionally, when completing a transaction, the following comes up:

* Ticket is non-transferable.
* Ticket is non-refundable.
* Unused tickets must be cancelled by midnight on the date of departure to retain value.
* Any change to this reservation (including flight, dates, or cities) is subject to a $150.00 change fee per passenger. The new itinerary will be priced at the lowest available published fare at the time of change, which may result in a fare increase.
* Ticket expires one year from original date of issue. Unflown value expires one year from original date of issue.
* Checked baggage fees may apply.
* Changes to the country of origin are not permitted, except for changes between the United States and U.S. territories.
* All fares are subject to change until purchased.
* Airline Ticket Protector purchase is a separate credit card transaction billed by Access America. Any claims and questions will be processed by Access America.

Again, note the bold portion.

I understand that you booked over the phone, but that doesn't change the fact that these conditions should have been known to you long before the issue came up. To book on the US Air website requires that you check a box acknowledging that you accept those terms and conditions, and any phone booking directly through US Air will undoubtedly have given the same warnings.

If you booked through a travel agency and you were not informed, then the error lies with the travel agency for not appropriately advising their client.

ZV

You're right about booking on the phone. You're wrong about knowing these conditions.

What airline?

 

[dabuddha]

Update in first post

 

[dabuddha]

Originally posted by: buck

Originally posted by: dabuddha

Originally posted by: Zenmervolt

Originally posted by: dabuddha
They'll easily fill that seat (again not going to argue about this) since we let them know in advance.

So you're not going to argue about the part of your post that is obviously wrong. I have to admit that seems like a strong tactic.

One week is not a lot of notice for an airline. Most people book several weeks, or even months, in advance.

You say that you booked through US Air. 10 seconds on their website finds this:

Coach ? Lowest Available ? Coach Class ticket for the lowest available fare. Tickets are non-refundable. A change fee applies ($150 for domestic flights, $250 for transatlantic flights originating in the U.S.) plus any difference in fares.
Coach ? Unrestricted ? Fully refundable Coach Class ticket. Tickets may be changed at any time without penalty.

Note the bold portion. If you wanted to be able to change travel plans, you needed to buy unrestricted tickets. Obviously you didn't.

Additionally, when completing a transaction, the following comes up:

* Ticket is non-transferable.
* Ticket is non-refundable.
* Unused tickets must be cancelled by midnight on the date of departure to retain value.
* Any change to this reservation (including flight, dates, or cities) is subject to a $150.00 change fee per passenger. The new itinerary will be priced at the lowest available published fare at the time of change, which may result in a fare increase.
* Ticket expires one year from original date of issue. Unflown value expires one year from original date of issue.
* Checked baggage fees may apply.
* Changes to the country of origin are not permitted, except for changes between the United States and U.S. territories.
* All fares are subject to change until purchased.
* Airline Ticket Protector purchase is a separate credit card transaction billed by Access America. Any claims and questions will be processed by Access America.

Again, note the bold portion.

I understand that you booked over the phone, but that doesn't change the fact that these conditions should have been known to you long before the issue came up. To book on the US Air website requires that you check a box acknowledging that you accept those terms and conditions, and any phone booking directly through US Air will undoubtedly have given the same warnings.

If you booked through a travel agency and you were not informed, then the error lies with the travel agency for not appropriately advising their client.

ZV

You're right about booking on the phone. You're wrong about knowing these conditions.

What airline?

US Air

 

[TallBill]

Originally posted by: dabuddha

You do realize this isn't a competition nor are we (at least I'm not) trying to compare e-peens? This is about a shitty situation which I'm attempting to get some good customer service from a company I've given tens of thousands of dollars to in the past. Just because you're bitter about your experiences with these companies doesn't mean that everyone else should get shit service. Comprende?

They are giving you good customer service. You bought a plane ticket and it is still valid.

 

[buck]

Originally posted by: dabuddha
Update in first post

Glad to hear you didn't have to get the CC company involved.

 

[blackdogdeek]

imo, getting something for nothing to ensure repeated business is not customer service. that's more like a kickback. customer service is helping a customer get the service to which he or she is entitled.

 

[Aharami]

glad it worked out for you.

 

[soulcougher73]

I agree its a shitty situation you are in, but i agree with you for whats its worth. Why is it everyone is always out to make more money off of everything. Its sickening really. You would think any decent hearted person would let you refund the ticket for a later date and only pay the difference in air fare itself. Not charge fee's for evry god damn thing in life. Human decency has been replaced by the almight fuck me dollar.

 

[dabuddha]

Originally posted by: soulcougher73
I agree its a shitty situation you are in, but i agree with you for whats its worth. Why is it everyone is always out to make more money off of everything. Its sickening really. You would think any decent hearted person would let you refund the ticket for a later date and only pay the difference in air fare itself. Not charge fee's for evry god damn thing in life. Human decency has been replaced by the almight fuck me dollar.

Completely agree. The naysayers in this thread have probably never run a successful business. By waiving the $150 fee, they've greatly increased the chances of getting my business in the future. So they "lose" $450 but gain tens of thousands of dollars.

 

[buck]

Originally posted by: soulcougher73
I agree its a shitty situation you are in, but i agree with you for whats its worth. Why is it everyone is always out to make more money off of everything. Its sickening really. You would think any decent hearted person would let you refund the ticket for a later date and only pay the difference in air fare itself. Not charge fee's for evry god damn thing in life. Human decency has been replaced by the almight fuck me dollar.

From what I heard, its from people abusing it. You don't think other people would lie about a wife in the hospital to save $150+?

 

[evident]

good job!

 

[Inspector Jihad]

Originally posted by: alkemyst
this is why our economy is so fucked up. Everyone gets a second chance and everyone is always made whole even if they gamble and lose.

this is not why our economy is bad. there are other reasons.

 

[rh71]

re: update

you probably got lucky and got a supervisor who's also a mom. THey can all do it, the squeakiest wheels get the grease... you managed to reach her. They don't let everybody do that or they'd have empty seats not sold.

 

[alkemyst]

Originally posted by: Inspector Jihad

Originally posted by: alkemyst
this is why our economy is so fucked up. Everyone gets a second chance and everyone is always made whole even if they gamble and lose.

this is not why our economy is bad. there are other reasons.

Not very many. Most of the problem is caused by everyone with a handout and not many putting anything back in.

We even have a guy here that thinks returning used tools are ok once you don't need them anymore.

 

[LS21]

Originally posted by: Zenmervolt

It's hardly the airline's fault in this case.

ZV

has nothing to do with fault

this is an unforeseen, anomalous occurrence. full-fare tickets are intended for business travelers.

agents are empowered to waive these fees, and only a moron would not make an exception for this one-off case

 

[buck]

Originally posted by: LS21

Originally posted by: Zenmervolt

It's hardly the airline's fault in this case.

ZV

has nothing to do with fault

this is an unforeseen, anomalous occurrence. full-fare tickets are intended for business travelers.

agents are empowered to waive these fees, and only a moron would not make an exception for this one-off case

Many many people have abused this, thats why they are like this.

Same reason Costco got rid of their old warranties, people abused the shit out of it, so the people who legitimately had a problem got screwed.

 

[LS21]

Originally posted by: buck

Many many people have abused this, thats why they are like this.

Same reason Costco got rid of their old warranties, people abused the shit out of it, so the people who legitimately had a problem got screwed.

Doc recommendation against flying is not an abuse. Unless docs have been issuing no-fly notes like halloween candy

Costco has absolutely zero relevance there. Their policy was not for customer "protection". Their policy states simply return anything, anytime. And people did.

 

[Zeeky Boogy Doog]

Originally posted by: LS21

Originally posted by: buck

Many many people have abused this, thats why they are like this.

Same reason Costco got rid of their old warranties, people abused the shit out of it, so the people who legitimately had a problem got screwed.

Doc recommendation against flying is not an abuse. Unless docs have been issuing no-fly notes like halloween candy

Costco has absolutely zero relevance there. Their policy was not for customer "protection". Their policy states simply return anything, anytime. And people did.

I do somewhat agree, but there's a difference between the literal translation and the actual intent of rules that have been abused to make situations like these occur. Did costco actually intend for everyone and their mother to return used goods? No. They expected that people would have some integrity, at least enough to know that buying some tools, using them over the weekend and returning them on Monday is wrong, it's abuse of the rules. If you had bought the tools, and found out they weren't what you needed, they were more than happy to take them back, this is good customer service.

Same with the airlines, they don't really want to charge him $150 per ticket to change, he's got a pretty damn good reason, but for every one of the op, there's 5 other douche bags pretending to be the op, 5 times out of 6, those csr's would not have been screwing the op, just enforcing clearly spelled out rules from which asshats feel they are entitled to be exempt.

 

[tm37]

Originally posted by: ColdFusion718
You people need to get off your soapbox. Let's see how you feel when you're in the same situation.

The ticket class I buy allows me to change for a $50 change fee. Not sure what will happen when NWA and Delta fully merge but even when I travel on my dime I book through the agent so that I get the perks I want (it cost a few bucks more) and one of them is the ability to change my ticket.

Why anyone would buy a ticket that is non refundible when they are 5 months pregnant is beyond me.

I also do not feel bad for people that lose there house because the payment is $1500 and they make 2k a month.

Sometimes you have to learn.