macys.com won't refund my order, what can i do?

[gplanet]

During the big macys sale I made an order but decided to cancel, so I called up and cancelled the order. They said that a credit would be issued to my card but would take 8-10 business days. That time went by without a credit, so I Emailed them and they said that they don't need to issue a credit since I was never charged as the order was never shipped. I double check my statement and i WAS charged for the item 3 days after i ordered it. What can I do? They just say that I was never charged

 

[Ns1]

dispute it iwth your cc company?

 

[gplanet]

i used a first union check card which just withdraws from my checking account. can i still dispute?

 

[NetworkDad]

CC dispute
File BBB complaint

CC is your best bet.

 

[CSoup]

you should call them up and tell them that you were charged and that you can fax them your statement as proof.

 

[glen]

The easiest way to resolve it is a 3 way call between you, Macy's, and the bank.
Geico double dipped me, and I resolved it this way.

 

[Bleep]

Check the Law.. It against federal banking laws to charge your card before shipping the merchandise. File a complaint with the Better Business bureau/
Bleep

 

[b0mbrman]

<< CC dispute
File BBB complaint
CC is your best bet. >>


Yup. Don't just let it happen...

 

[OutHouse]

It against federal banking laws to charge your card before shipping the merchandise

That is a fact, Jack.

 

[kranky]

<< It against federal banking laws to charge your card before shipping the merchandise >>

Not true. The US Mint does it all the time. And, the FTC's site says "many credit card issuers have policies against merchants charging a credit card account before shipment" which is a far cry from "against the law".

And in any case, that's not the problem here. It's obviously just a mistake in Macy's billing department.

 

[gplanet]

resolved: i called up macys twice and the CSRs said there's nothing they can do, it takes at least 30 days to give me credit for the error. hahaha, Sure. so I asked to a supervisor and informed him about this *fraudelent* charge and after some time he agreed to put my credit through today for processing. So I get my money back sooner!