The OP sounds like he works for a contracting company that has a contract with the company that employ's his "boss." So the HR department can't do jack shit & the OP's actual employer doesn't want to rock the boat too much for fear of loosing their current contract.
Pretty much this. I've seriously thought of writing to HR (of the company the IT manager is employed by) just to let them know. We also got a new CEO and he's a really nice laid back kind of guy, I've even thought of scheduling a meeting with him so we can discuss everything.
Though if either of those were to fail it would backfire very badly. So we just learn to deal with this guy.
Oh and L1 = help desk, L2 = desktop support and L3 = server support. I'm L3. Sometimes server and desktop stuff can coincide, like a problem with an application could potentially be a server issue, or we may have to check the server for something, so we'll often work together to resolve an issue.
Sounds like my old boss. Honestly, he's a waste of human skin.
Cares only about himself, comes in to work an hour late wearing jeans, t-shirt, and a baseball hat. Often comes in smelling of booze. Openly tells people he doesn't care and wants projects to fail. Signs contracts with vendors based on his friendships with them or who gives him the best perks. Even when a project won't be completed on time or in a proper manner, tells his boss everything is A-OK. Tells his employees that he'll fire them on the spot if they tell his boss about this stuff.
Former co-worker told me the other week he told someone to undo something they've been working on for 2 weeks. They calmly asked him "before I do this I just want to make sure you understand that I'll be undoing XYZ and ABC will happen?" Boss stands up and yells "do I look like I'm ready to discuss this shit with you? I'm the boss you do what I fucking say!" He repeated the same feet of unprofessionalism to an 8 month pregnant co-worker the next day and then sent her home early for having the audacity to question him.
Meanwhile, he leaves work in the middle of the day to go golfing and get drunk.
His boss is the biggest tool in the world for allowing it to continue.
That's insane. Some people really should not be a manager or have any kind of authority.
That's very similar to ours except ours always dresses in a huge suit like a big shot. He has like 5 PHDs and always brags about them and how he's better then everyone. He always brings up "In my 35 years of experience...". It makes me laugh when he refers to that as far as It goes because, 35 years ago, things were WAY different then now as far as computers go. He's also the type of guy that if you "only" went to college, you're not that good, and you're probably a redneck. He was even trying to tell a doctor how to do his job once lol. That's pretty bad.
Another incident that makes me lol is when some raid 0 array failed and I was given the task of getting that server back up and running. It was a server we had no idea even existed let alone having to support it. There was zero documentation on what software was on there. He expected us to have the server fully up and running within a week exactly how it was before. I tried to explain to him countless times what raid 0 is, and why it was a bad idea. He was still "I don't care, I just want it fixed" attitude. We did end up getting it to work as my coworker has some data recovery tools and we were able to recover most of the data off the drive but not enough to make it bootable. The Dr who owned that server was laid back about it, he knew the extent of it, and that it was not our fault as it was not even us who set it up in first place.
Oh man, I could go on, what a crazy guy lol. I do think we should push him over the edge lol. He normally comes in our office at least 5 times a day to soap box us on w/e the topic of the day is, and he actually has not done it in over 3 days. There's totally something weird going on, I can feel it, and it's actually kind of fun. I like chaos, a bit. I hope he's about to get fired or something.