Logitech customer support FTW!

[sadffffff]

so what info do they ask you for when you call?

ive got a broken mx518, but i dont think i have the box or recipt any more...maybe i can find them. or do they just ask for the SN?

 

[Googer]

Originally posted by: Twista
G5 here

Great mouse, but It needs the extra side button that the MX500 and MX518 have. If people don't like it, then disable or or map it's funtion to mirror that of the other side button so that it wont matter which one you hit.

 

[Googer]

Originally posted by: everman
G7 here, got it for under $20 too Is the revolution any better?

The G5/G7 has higher resolution.

 

[Googer]

Originally posted by: GeekDrew

Originally posted by: Adul
G7 ftw

IIRC the G7 doesn't have the 'forward' button on the side, only the 'back' button... I'd like to have both.

:thumbsup:

 

[Googer]

Originally posted by: iamaelephant
Wow, screw all you people who are taking advantage of their liberal returns policy. You people are the reason few companies can afford to be so good to their customers.

I agree. Abuse it and you will loose it. That is the reason why newegg's return policy has changed over the past two years.

 

[txrandom]

Originally posted by: Lazarus
Thanks AznSensation

I just called logitech about my mx1000 told them it doesn't work and they are sending me a MX revolution for free. Woot i mostly use my G5 for gaming but hey a free mouse is a free mouse

DIAF!!

 

[Lazarus]

Originally posted by: txrandom

Originally posted by: Lazarus
Thanks AznSensation

I just called logitech about my mx1000 told them it doesn't work and they are sending me a MX revolution for free. Woot i mostly use my G5 for gaming but hey a free mouse is a free mouse

DIAF!!

Again another Idiot. Read my posts Flamerboy.

 

[austin316]

didn't read all the posts, but yes, their customer service is top notch. broke a connector on my z-5500 subwoofer. They made me send in the control unit and remote and then sent me a whole new set. unbelieveable.

 

[daveymark]

just got off the phone with them. The MX DUO I bought last year for $25 started acting up, they're sending me the mx3200 set. Awesome.

 

[evident]

i love logitech customer support. Microsoft's hardware has just as good customer support as well. I bought a MS natural elite kb but none of the numpad buttons worked so they shipped out to me a new one

 

[EKKC]

Originally posted by: AznSensation
I called them up b/c one of my MX 1000's rubber feet was missing. They said they don't have any MX 1000's in stock, so they'll send me MX Revolution instead.

WOOT!

i hope my G5 mouse, my Z5500 speakers, and my other logitech controllers start acting up too. then again they probably make you return the item to make sure you're not committing fraud, but anytime you get new products for replacement is good

 

[Spineshank]

Do they have lifetime warranty or something?

 

[Zolty]

It's even better when you have access to their employee purchase site. most stuff is half retail price.

 

[TecHNooB]

My logitech at home is going crazy. I think the scroll wheel is busted. It auto-scrolls whenever it feels like it, so playing CS was kind of wierd cuz my weapons would randomly change. Is this a driver issue? Or am I in for a free rev?

 

[daveymark]

Originally posted by: Gnrslash4life
Do they have lifetime warranty or something?

usually it's 5 years

 

[daveymark]

Originally posted by: EKKC

Originally posted by: AznSensation
I called them up b/c one of my MX 1000's rubber feet was missing. They said they don't have any MX 1000's in stock, so they'll send me MX Revolution instead.

WOOT!

i hope my G5 mouse, my Z5500 speakers, and my other logitech controllers start acting up too. then again they probably make you return the item to make sure you're not committing fraud, but anytime you get new products for replacement is good

no, they just told me to cross out the serial number if I wasn't going to throw it away

 

[Synomenon]

When my Z680s went bad, all they needed me to ship back was the control pod. They sent me new Z5500s. I sold the non-functioning Z680 speakers on eBay. When my MX1000 wouldn't hold a charge anymore, they sent me a MX Revolution. Didn't need to send the MX1000 back. Anyone know how to replace a dead battery in a MX1000?

 

[Spineshank]

Originally posted by: daveymark

Originally posted by: Gnrslash4life
Do they have lifetime warranty or something?

usually it's 5 years

Thats nice. Luckily ive never had a Logitech mouse die on me.