Logitech - customer service

[Mingon]

I have a cordless desktop that I havent used for a while and as I now have a shuttle system as a divx / game box I thought I would put it to good use. Unfortunately when I went to hook it up again I couldnt find the receiver. Feeling pretty peeved I decided to send a quick e-mail last tuesday to logitech to see if I could buy a replacement sender, just come home for lunch today and they have sent a brand new replacement free of charge all the way from switzerland - now thats what I call good customer service.

 

[powerMarkymark]

That was very classy of them, I have the Logitech Cordless Freedom Desktop and I love them.

Cheers.

 

[Mingon]

Yeah not bad under 1 week including international shippping - and i didnt have to pay for it

 

[CraigRT]

Very nice... they support their customers good in that respect... but why does Mouseware suck SO much?

P.S. I wonder if I could get new stuff traded to me on my cordless stuff just because I cannot stand cordless desktop things.

 

[Hanpan]

Could you let me know where you got that from?

i have been trying to get a replacement reciver for quite some time and have always been regected.

THanks.

 

[Mingon]

I just sent a request to logitech support via email

 

[Hanpan]

I'll give it a shot.

Thanks for the tip.

 

[StrongBad]

On the slightly negative side... the feet from my mouseman dual optical keep falling off, so I called them up, and they said they would send me a replacement set of feet free... GOOD! but... it's been over a month and 1/2 and I haven't gotten them yet... BAD! I gotta give them another call.... Not toll free btw.