Lian-Li Support?i

[Mr Bob]

The blower fan on on the Lian Li PC-V2100A Plus case is starting to make very loud noises. It has a seeking/clicking sound that hard drives make, and I can't figure out how to get it to stop.

It has plenty of power, and is fully secured in the case via four screws.

Here is an image of the fan I am talking about (top right corner) > http://www.mylianli.com/images/mb-overview2-S.jpg

I'm pretty sure it needs to be RMAd. Has anyone here every dealt with a Lian Li RMA before? Since they aren't in the US, how does it work?

I filled out their form here: http://www.lian-li.com/service.htm and it took me to a 404 page upon submission.

 

[pkme2]

I have replaced all my original LL case fans with Yate Loons.
I switched out the 80mm and added 120mm where possible. The sound has improved with that add-ons.

The time and trouble saved. Go to: Jab-Tech
I just throw the originals in a drawer and use them on other cases.

 

[Mr Bob]

I'd rather have mine fixed/replaced.

 

[Mr Bob]

bump

 

[VinDSL]

Originally posted by: Mr Bob
Has anyone here every dealt with a Lian Li RMA before? Since they aren't in the US, how does it work?

I dunno!

I got a Mountain Mods case. They're made in Oregon!

If they piss me off, I can go punch someone in the nose...

 

[Boyo]

I think it's just easier to replace the fan. I have a Lian Li and I put in 4x 120mm Antec Tr-Cool fans. Haven't had a single problem with them yet.

 

[Mr Bob]

So they don't offer support? wtf?

 

[Baked]

For a $300 case, you think they would have better support. It looks like they have life time warranty on their products, you'll just have to put in a ticket at the service page http://www.lian-li.com/service.htm

 

[Mr Bob]

Already did that...

"I filled out their form here: http://www.lian-li.com/service.htm and it took me to a 404 page upon submission. "

 

[allies]

Originally posted by: Mr Bob
The blower fan on on the Lian Li PC-V2100A Plus case is starting to make very loud noises. It has a seeking/clicking sound that hard drives make, and I can't figure out how to get it to stop.

It has plenty of power, and is fully secured in the case via four screws.

Here is an image of the fan I am talking about (top right corner) > http://www.mylianli.com/images/mb-overview2-S.jpg

I'm pretty sure it needs to be RMAd. Has anyone here every dealt with a Lian Li RMA before? Since they aren't in the US, how does it work?

I filled out their form here: http://www.lian-li.com/service.htm and it took me to a 404 page upon submission.

Same problem kind of happened to me with my V1100B Plus. I took the shroud off, and placed some mineral oil on the bearing (underneath the sticker) and it's been fine since (about a year ago).

 

[Mr Bob]

Did you ever try to contact Lian Li?

 

[Praxis1452]

do they have a customer support e-mail? how about the retailer that you bought it from?

 

[Mr Bob]

"do they have a customer support e-mail?"
- That's why I am here, if they do, I would like to know...

"how about the retailer that you bought it from? "
- I got it from NewEgg, so I dunno if they can help or not.

 

[Praxis1452]

well really a fan is part of the case. So maybe you could send the whole thing back and get a new one?

idk doesn't seem like anyone ever has problems with them heh.

 

[Praxis1452]

well really a fan is part of the case. So maybe you could send the whole thing back and get a new one?

idk doesn't seem like anyone ever has problems with them heh. other than that maybe resubmit but I'm guessing you've already done that. Could try calling their hq in taiwan...

 

[Mr Bob]

"So maybe you could send the whole thing back and get a new one? "
- Of course I would send the entire fan...

 

[Enig101]

Originally posted by: Mr Bob
"So maybe you could send the whole thing back and get a new one? "
- Of course I would send the entire fan...

I believe he means the entire case+fans.

 

[Boyo]

I've never seen anyone get so upset over a fan. I understand it's the principle with you, but hey, they do have replacement fans you can just buy and be done with it.

 

[Mr Bob]

"I've never seen anyone get so upset over a fan"
- Upset? What have I said that makes me look upset?

"but hey, they do have replacement fans you can just buy and be done with it."
- When you buy a premium product, in this case one of the best cases around, you should have very good support. I can't believe that Lian Li doesn't have a support channel.

 

[SparkyJJO]

IMO fans included with most cases - regardless of who made the case - are cheap things anyway. Easier and probably cheaper to replace it than pay to ship back a fan for RMA.

 

[Mr Bob]

Thanks for your opinion. How how do I contact Lian Li support?

 

[SparkyJJO]

If you look at their website...
Tel:886-2-24513000

Looks like they only have a taiwan phone #

 

[Mr Bob]

I can't call that from the US.

 

[Praxis1452]

contact newegg and ask them how to get in touch with Lian Li. Or ask newegg to get in touch with Lian Li for you.

 

[AmphibSailor]

Originally posted by: Mr Bob
I can't call that from the US.

Why not? Just put 011 in front for the international dialing prefix from the US.

011-886-2-24513000


Broken down, the phone number is:

International Dialing Prefix from US 011
Taiwan Country Code 886
Keelung City Code 2
local telephone number 24513000