Let ATOT be the judge!

[huberm]

So I have had my pool table for sale for about a month or so. About a week ago someone came out and looked at the table. They liked it and said they wanted to buy it and gave me the money right then. I said I would deliver it in a couple of days.

A couple of days later I lugged the pool table upstairs from my basement and delivered it. Everything was great and they were happy with the pool table.

Now a few days later I got a call from the buyer. They said they took it upstairs (when I delivered it we just put it in their garage) and put it together. They said it is unlevel and all of the balls fall in the holes. I told them the legs are adjustable in the case of the floor being uneven, but they said they tried that and it is the table part itself that is unlevel. When I told them it was fine when I had it, they said I must have damaged it when I delivered it.

Either way I now have someone that bought a pool table from me and are unhappy, wanting their money back. Is it my responsibility to now give them their money back and take the pool table back? They came out to the house and looked at it, and liked it. I offered to let them play a game on it when they looked at it, but they said they didn't want to. The entire time I had the table I was happy with it and never had problems. I know there is nothing wrong with the table. What should I do?

 

[Juno]

note to self: create a waiver form!

 

[Brainonska511]

I'd tell them to piss off. They bought it used and it could have been damaged when they moved it upstairs. They could also learn how to use plywood (stick some small pieces under the leg that is making it uneven.

 

[se7en]

cash sales are final in my book unless I say so or put it in writing.

I have people inspect the merhcandise before handing over money and once they leave with the item in question they now own it. They could have damaged it themselves moving it right?

ONLY time I have ever offered money back was for a guitar I sold. I did tell him however if he had any probs or issues to call me so we could take care of them.

 

[huberm]

Originally posted by: Brainonska511
I'd tell them to piss off. They bought it used and it could have been damaged when they moved it upstairs. They could also learn how to use plywood (stick some small pieces under the leg that is making it uneven.

the legs are adjustable, so the table can be levelled. They are saying they have the table level, but somehow the playing area is not completely level, causing the balls to all roll into the holes.

 

[GagHalfrunt]

Tell them to piss up a rope. If they're too stupid to be able to level it themselves they can hire a professional.

 

[olds]

Go over there and try to level it for them. Then you'll know the exact nature of the problem.

 

[mugs]

Did they actually USE it when it was at your house, or did they just look at it? If they used it then I don't see how there could be any dispute. If they didn't use it, they really should have.

 

[huberm]

Originally posted by: mugs
Did they actually USE it when it was at your house, or did they just look at it? If they used it then I don't see how there could be any dispute. If they didn't use it, they really should have.

i offered to let them play a game on it when they looked at it, but they didn't want to. They just gave me the money without trying it out.

 

[0roo0roo]

go there unannounced with a level.
level the table. take a photo of leveled table.
tell them to suck it.

 

[KK]

as is...

 

[Soundmanred]

The liability lies with them.
Tell them to tilt it a little more, add a ramp and make it into some good old fashioned Skee Ball.

 

[Old Hippie]

Originally posted by: GagHalfrunt
Tell them to piss up a rope. If they're too stupid to be able to level it themselves they can hire a professional.

I agree with the rope trick!

 

[DaveSimmons]

Offer to help them level it. If they hesitate you know it's really just buyer's remorse.

 

[imported_Imp]

Originally posted by: DaveSimmons
Offer to help them level it. If they hesitate you know it's really just buyer's remorse.

That's what I was thinking, If you can haul the huge table over, you can drop by and help them/confirm the problem. I wouldn't give them anything back though. Who's to say he didn't bring over 5 friends to sit on the table.

 

[altonb1]

Originally posted by: Imp

Originally posted by: DaveSimmons
Offer to help them level it. If they hesitate you know it's really just buyer's remorse.

That's what I was thinking, If you can haul the huge table over, you can drop by and help them/confirm the problem. I wouldn't give them anything back though. Who's to say he didn't bring over 5 friends to screw on the table while making home videos?

Fixed!

 

[Bill Brasky]

I think people are confused in this thread. The customers aren't complaining about the pool table being level, they think the slate is warped. However, you would still be able to prove/disprove this by placing a level on different parts of the felt. One end points toward a pocket and the other towards the center.

Even if the slate is warped, you offered to let them play on it before the bought it... Why didn't they bring a level and check the slate before they gave you cash?

edit: If you decide to let them return it, it should be their duty to haul it back and get the money.

 

[Yossarian]

Originally posted by: huberm
They said it is unlevel and all of the balls fall in the holes.

tell them it's a beginner's table, and this is a feature

 

[Farang]

I'd say offer to take a look at it, but then if it actually is warped you have to awkwardly leave their house without fixing anything or refunding them. So I say tell them it is as is and their problem, there is nothing that proves they didn't do damage moving it. The fact that they try to place the blame on you when there is no proof either way means they are not willing to resolve it in a manner fair to both parties.

*Please note, that Nitemare's posts are to the best of his knowledge in direct compliance with Forum Guidelines

 

[XZeroII]

No refunds in my book. Who knows what they did to it since they got it.

 

[FoBoT]

Originally posted by: huberm
What should I do?

tell them all sales final
you aren't the furniture store

 

[huberm]

thanks for the advice everyone. I really hate to seem like a jerk in this situation, but i'm not really sure there is anything i can do for them. If they were so concerned about all of these things they should have brought them up before purchasing the table. It is my opinion they got a really good deal on a pretty decent table, but to each his own.

 

[mugs]

Originally posted by: huberm

Originally posted by: mugs
Did they actually USE it when it was at your house, or did they just look at it? If they used it then I don't see how there could be any dispute. If they didn't use it, they really should have.

i offered to let them play a game on it when they looked at it, but they didn't want to. They just gave me the money without trying it out.

That's... odd.

 

[Hayabusa Rider]

You made a deal in good faith. The buyer had every opportunity to examine it, and you gave no warranty on the table. You have no obligation legally or ethically to take back what now may be damaged goods.

 

[spidey07]

I'd say just like everything else "as is" means just that. I wouldn't DARE buy a table that I didn't spend 30+ minutes on just to try it out. Heck 5 minutes on any table can tell you where it leans.

Now if you sold it knowing full well it was warped and couldn't be leveled that is a different story. So did you? If you did, still - not your problem.