Kudos to Gateway...

[Kelvrick]

Originally posted by: SarcasticDwarf

Originally posted by: doze
Funny, several buddies used to do Gateway support about 7 or 8 years ago then their jobs got shipped overseas and their call center got shut down. I guess companies are realizing that people prefer to speak to people of their own culture again.

It isn't a culture issue as much as a language issue.

What, you didn't understand what "Bob" Nahasapeemapetilon's instructions?

 

[iversonyin]

Originally posted by: PHiuR
Only means that they're going to lose even more money.

Not so much! They are actually making a good comeback. But the stock price already reflect that!

They went from DIRECT sales to RETAIL (using Bestbuy). And It has been performing wonderfully. However, Bestbuy makes up 34% of Gateway's sales. So if for whatever reason Dell wants to do retail deal with Bestbuy, it can hurt Gateway.

FYI Gateway also own eMachine.

 

[Mucho]

I didn't know they were still in business, didn't Dell pulled the rug from under them years ago.

 

[jakedeez]

"Oh there, hey there, how aboot tryin to power cycle your computer there, eh?"

 

[MercenaryForHire]

Originally posted by: jakedeez
"Oh there, hey there, how aboot tryin to power cycle your computer there, eh?"

Hey, it might be accented, but Canadian English is still English. 😉

- M4H

 

[bigrash]

Originally posted by: Aharami

Originally posted by: Chryso
So US, Canada or Mexico.

Mexico is considered Central America buddy

hahaha. thanks for the laugh 😀

 

[Brainonska511]

Originally posted by: Aharami

Originally posted by: Chryso
So US, Canada or Mexico.

Mexico is considered Central America buddy

Central America is part of North America.

Edit: Didn't see the other responses already point it out.

 

[Don Vito Corleone]

I honestly don't care where my tech support call center is located if they know what they're doing. I have gotten better service from a Dell call center in India than a Lenovo one in Atlanta. Go, Sanjay!

 

[Chadder007]

Originally posted by: Garth
"Now offering 100% North American-based telephone technical support"

w00t!! They do offer great tech support, just crappy hardware.

 

[mugs]

Originally posted by: Brainonska511

Originally posted by: Aharami

Originally posted by: Chryso
So US, Canada or Mexico.

Mexico is considered Central America buddy

Central America is part of North America.

Edit: Didn't see the other responses already point it out.

It's ok, ATOT doesn't give penalties for piling on.

 

[orakle]

So wait, did they bring the Indians across the pond to man their call centres?

 

[doze]

Originally posted by: SarcasticDwarf

Originally posted by: doze
Funny, several buddies used to do Gateway support about 7 or 8 years ago then their jobs got shipped overseas and their call center got shut down. I guess companies are realizing that people prefer to speak to people of their own culture again.

It isn't a culture issue as much as a language issue.

I wouldn't necessarily call it a language barrier b/c many techs and CS people in India speak English very well, but since they do not live in an English speaking society the little variations and expressions are not understood properly. I bet the support guys go home at the end of the day and tell their friends and family funny stories about the stupid Americans and how they talk funny.

Picture a good old boy from Alabama, a Canadian, a Cali. surfer, a NY Jew, a New Orleans thug, a British Soccer hooligan all in the same room. They all speak the same language but they may say things very differently. The accents are also very different.

 

[herkulease]

Originally posted by: Aharami

Originally posted by: Chryso
So US, Canada or Mexico.

Mexico is considered Central America buddy

I only wish to quote this for pwned nomination 10 months from now.