- Nov 21, 2001
- 15,780
- 0
- 76
So I finally decided to take a plunge plus last week Dell had an incredible sale. Well, it came in yesterday. I havn't been so disappointed in a while. The ghosting is unbearable! I set it to 1280x1024@60 and in 2D it looks very nice, but when I launch HL2 I can't play it for more then 3 minutes. Anandtech review claimed that this monitor uses Samsung panels. Apparently, it's no longer the case. I did some research and found thread at Hardforums that tells you how to check whether you have a Samsung or AUO panel. I did the test, and sure enough, it wasn't Samsung 
I guess it's going back to Dell which is too bad considering the deal I got on it.
4/29 Update: I called Dell today and requested an RMA. I was told no problem, they will issue it to me, all I have to do is take it to a nearest UPS store and they will take care of it, no charge for me. Awsome. Then the lady asked if there was anything wrong with it. I told her what I said here, nothing wrong with the monitor, but it's ghosting and it hurts my eyes. She said "please hold I need to check on something". She comes back in a minute and says: 'Sir, would you be interested in a replacement?" Me: "how does it work?" She: "We will send you a replacement montior, it will be shipped to you at no extra charge. When you receive it, there will be a pre-paid waybill. Once you sure the new monitor is OK, please re-package the old monitor and call DHL to schedule a pick-up. There is no charge to you for return shipping either". Needless to say I said "sure, let's do it".
:thumbsup::beer: for Dell's customer support!
I guess it's going back to Dell which is too bad considering the deal I got on it.
4/29 Update: I called Dell today and requested an RMA. I was told no problem, they will issue it to me, all I have to do is take it to a nearest UPS store and they will take care of it, no charge for me. Awsome. Then the lady asked if there was anything wrong with it. I told her what I said here, nothing wrong with the monitor, but it's ghosting and it hurts my eyes. She said "please hold I need to check on something". She comes back in a minute and says: 'Sir, would you be interested in a replacement?" Me: "how does it work?" She: "We will send you a replacement montior, it will be shipped to you at no extra charge. When you receive it, there will be a pre-paid waybill. Once you sure the new monitor is OK, please re-package the old monitor and call DHL to schedule a pick-up. There is no charge to you for return shipping either". Needless to say I said "sure, let's do it".
:thumbsup::beer: for Dell's customer support!