Nothinman
Elite Member
- Sep 14, 2001
- 30,672
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I've used Dell's next day on site support many times, both for my laptop and my servers. The 2 times they have come out for the servers, they threw everything and the kitchen sink into the request, as they felt they couldn't isolate it down to a component after being on the phone for about 20 minutes with me. That meant MB, backplane, 2 procs, memory, pretty much everything. The tech showed up at the datacenter, I had pulled it out of the rack, they did their magic and were gone within about 2 hours.
The only instance I can think of right now was with a demo box they had sent us that they ended up doing the same thing but piece by piece instead of all at once because it took them that long to decide that they couldn't isolate the problem. And IIRC the first time they sent someone one site he ended up being a salesman instead of a tech so nothing got done that day. Obviously our experience with HP wasn't flawless either (I will never recommend an Itanic box to anyone and HP was the only company we bought a few from) but they were better and the hardware (i.e. cciss vs perc) was much better.