It's not your PC

[Linflas]

Originally posted by: broon

Originally posted by: sm8000
He was doing what he was told to do. Somebody's on to you.

You're right. They got me.

Nah. No one told him to do it. He took the initiative to correct what he observed was not in line with organizational IT policy.

Fixed it for you.

 

[AdamSnow]

Originally posted by: broon

Originally posted by: sm8000
He was doing what he was told to do. Somebody's on to you.

You're right. They got me.

Nah. No one told him to do it. He took the initiative to correct what he thought was a problem.

So you take your car to the mechanic and tell him to fix your rear view mirror that fell off... While doing an inspection of your car (read😛reventative maintenance) he notices that your brakes are failing...

Do you want him to just ignore it and leave it alone because you didn't say "look at the brakes as well" ?

 

[imported_Kensai]

Ok..

 

[Fenixgoon]

it's not your pc..... IT'S MINE!

 

[tami]

what i hate (and i'm speaking about my personal computer at home) is when i used to let a former aggressive roommate use my computer (i almost always was forced to give in), she used to move my mouse around in a different location AND she printed out 100+ pages of news from a french website :| little did she know that my 7-year old inkjet couldn't handle it... i used to tell her not to print and she'd never listen. so then the printer broke and the cost of fixing it and replacing inkjet cartridges fell upon me.

 

[exilera]

I'm sorry but, you're a frikin moron.

 

[NuroMancer]

Originally posted by: broon

Originally posted by: NuroMancer
I'm gonna let you in on a little secret.

IT people dont like being yelled at/told how to do their job/etc.

So instead of yelling at them an telling them what you think you should do, try being nice, I guarentee you'll get better service.

Also, "my moniter is dead", as others pointed out could mean anything. People call the moniter the CPU sometimes, and are sure they are right.

Also, mouse settings should be profile dependant... So if he logs in as an admin he isn't going to change your mouse settings and unless he has your password (which he shouldn't) then I don't see how this happened.

I have not ever yelled at the IT folks. I know the guy I'm dealing with and I get along with him fine. He took the initiative to attempt to standardize the PC name (again it was set by IT before I received it) and that's fine. He should have spoken to me first.

He and I have worked together plenty of times before. He knows if I say the monitor is failing then the monitor fails. We've already talked about that and he's working on getting me a new monitor.

The mouse settings are profile dependant. He didn't log in and didn't need to log in to check the computer name. The user was logged in and had set the mouse settings to his preference.

So why are you complaining if he's doing the best he can for you on the moniter front?

He probally didn't think renaming the computer would have any affect on your network connectivity. - Doesn't make him right, nor does it impress me because he should have tested your network connection if he made a change.

You only have 1 user account? It's not a network account with a a local profile?

 

[BigJ]

Originally posted by: tami
what i hate (and i'm speaking about my personal computer at home) is when i used to let a former aggressive roommate use my computer (i almost always was forced to give in), she used to move my mouse around in a different location AND she printed out 100+ pages of news from a french website :| little did she know that my 7-year old inkjet couldn't handle it... i used to tell her not to print and she'd never listen. so then the printer broke and the cost of fixing it and replacing inkjet cartridges fell upon me.

Should've hidden the ink cartridges.

 

[broon]

Originally posted by: AdamSnow
So you take your car to the mechanic and tell him to fix your rear view mirror that fell off... While doing an inspection of your car (read😛reventative maintenance) he notices that your brakes are failing...

Do you want him to just ignore it and leave it alone because you didn't say "look at the brakes as well" ?

Hmmm. Good analogy. :roll:

We talked and understand each other. Everything's fine and he'll have the PC when the user leaves today.

 

[exilera]

Originally posted by: broon

Originally posted by: werk
Wait, wait wait...I just read this again. You're bitching about a work PC? It's not your fvcking PC either! Dumbass.

Normally I wouldn't care. But like I said, this PC is critical. If something happens it's our ass, not the pctech.

And without the PC tech, your ass wouldn't be able to work. Next time your system locks up, don't call the IT guy; wouldn't want him working on YOUR computer. Get a damn clue, dumbass.

 

[broon]

Originally posted by: NuroMancer
So why are you complaining if he's doing the best he can for you on the moniter front?

He probally didn't think renaming the computer would have any affect on your network connectivity. - Doesn't make him right, nor does it impress me because he should have tested your network connection if he made a change.

You only have 1 user account? It's not a network account with a a local profile?

The PC is on a domain. IT created this PC and another with the same name so there is a conflict. Each user has their own network ID and creates a local profile on the PC. IT renamed this PC to a non-standard name by adding a "-1" to the end of the duplicate name. He was just trying to fix it. I don't care what the name is as long as the PC can get on the domain and is functional.

 

[orton]

Wow you would be so fired if you worked for my agency

 

[broon]

Originally posted by: orton
Wow you would be so fired if you worked for my agency

Why?

 

[exilera]

Originally posted by: SMOGZINN
I've been wanting to unload this for a while now.

Let me start by telling you this: YOUR COMPUTER IS NOT CRITICAL!
I'll wait a second for your head to stop spinning...
...
Now, let me say it again. YOUR COMPUTER IS NOT CRITICAL!

You see your tech support sees a larger picture then you do. They know what a critical system is. They know that if your system actually WAS critical there would be mutiple LIVE backups of it. If it was truely critical there would be backups of the backups, most likely off site.

Every company understands that computers fail. It is a whole lot more economical to keep a live backup of a critical system then to have down time, and down time WILL happen if you don't build lots of redundance into your system.

Still, this is no excuse for poor support, but please remember that technical problems are often more complex then it seems to you. A corprate network is a very complex system, and needs to be carfully maintained. You tell the helpdesk that your monitor is bad, that might be, but it could also be a software glitch, or a bad video card, or any number of other problems. Replacing the monitor might not help, and it is the techs job to keep costs down. So we are simply not allowed to replace hardware anytime a user thinks he has a problem with the 'CPU' or 'monitor' because anyone who has done any amount of support knows that those terms could mean just about anything to a user. Take some time and read helpdesk horror stories, and try to remember that these stories are not uncommon, infact they are the norm. Then give your local support a little slack. They are doing a very hard job, almost always with way to few resources to do it right.

AMEN BROTHA!

 

[CVSiN]

Originally posted by: exilera

Originally posted by: SMOGZINN
I've been wanting to unload this for a while now.

Let me start by telling you this: YOUR COMPUTER IS NOT CRITICAL!
I'll wait a second for your head to stop spinning...
...
Now, let me say it again. YOUR COMPUTER IS NOT CRITICAL!

You see your tech support sees a larger picture then you do. They know what a critical system is. They know that if your system actually WAS critical there would be mutiple LIVE backups of it. If it was truely critical there would be backups of the backups, most likely off site.

Every company understands that computers fail. It is a whole lot more economical to keep a live backup of a critical system then to have down time, and down time WILL happen if you don't build lots of redundance into your system.

Still, this is no excuse for poor support, but please remember that technical problems are often more complex then it seems to you. A corprate network is a very complex system, and needs to be carfully maintained. You tell the helpdesk that your monitor is bad, that might be, but it could also be a software glitch, or a bad video card, or any number of other problems. Replacing the monitor might not help, and it is the techs job to keep costs down. So we are simply not allowed to replace hardware anytime a user thinks he has a problem with the 'CPU' or 'monitor' because anyone who has done any amount of support knows that those terms could mean just about anything to a user. Take some time and read helpdesk horror stories, and try to remember that these stories are not uncommon, infact they are the norm. Then give your local support a little slack. They are doing a very hard job, almost always with way to few resources to do it right.

AMEN BROTHA!

IT post of the year baby!

 

[KC5AV]

Originally posted by: broon

Originally posted by: AdamSnow
So you take your car to the mechanic and tell him to fix your rear view mirror that fell off... While doing an inspection of your car (read😛reventative maintenance) he notices that your brakes are failing...

Do you want him to just ignore it and leave it alone because you didn't say "look at the brakes as well" ?

Hmmm. Good analogy. :roll:

We talked and understand each other. Everything's fine and he'll have the PC when the user leaves today.

Ok, so is this YOUR pc (i.e. the pc that you use on a regular basis), or is it another user's pc (i.e. the pc that another user uses on a regular basis)?

 

[exilera]

Originally posted by: KC5AV

Originally posted by: broon

Originally posted by: AdamSnow
So you take your car to the mechanic and tell him to fix your rear view mirror that fell off... While doing an inspection of your car (read😛reventative maintenance) he notices that your brakes are failing...

Do you want him to just ignore it and leave it alone because you didn't say "look at the brakes as well" ?

Hmmm. Good analogy. :roll:

We talked and understand each other. Everything's fine and he'll have the PC when the user leaves today.

Ok, so is this YOUR pc (i.e. the pc that you use on a regular basis), or is it another user's pc (i.e. the pc that another user uses on a regular basis)?

I think this guy just doesn't know wtf he's talking about, honestly. He obviously thinks he's more important than he really is. His PC is "critical"? Heh, my ass.

 

[broon]

Originally posted by: KC5AV
Ok, so is this YOUR pc (i.e. the pc that you use on a regular basis), or is it another user's pc (i.e. the pc that another user uses on a regular basis)?

It's a control center PC (not mine). It has software to communicate with network elements on it. There are a limited number of licenses for that software and cannot be installed on all PCs in the center.

 

[PatboyX]

if the OP is as stubborn with the people who try to work on his machine as he is with the people who try to give him the other side of the argument, i wouldnt be shocked at the lack of service.

 

[Lotheron]

Your company said my company has 5 days to deal with your issue. Deal with it, I'll call you next week about your monitor.

 

[FoBoT]

you are mistaken, the PC's belong to IT , not to the users
if you alter the PC you are using as the user, you can expect the IT peoples to alter it back to standards

 

[broon]

He fixed it by renaming the PC to what it was before he messed with it. The name his group gave it to begin with.