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It's not your PC

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geez.. the OP had one mistake, complaining about the naming. everything else is pretty much legit.. if the montior is broken, don't screw w/ the mouse settings. But it seems like your IT department needs to reorganize.. and communicate.
 
At my job, computer names are set a specific way to match company asset records, an incorrectly named asset causes innaccuracies in the billing. I don't know how it is where you work, but this makes it a BIG issue. Regardless of who set it incorrectly, it needs to be fixed. And how long does it take to replace a bad monitor, don't see why this issue wasn't an open and closed.
 
Originally posted by: lnguyen
geez.. the OP had one mistake, complaining about the naming. everything else is pretty much legit.. if the montior is broken, don't screw w/ the mouse settings. But it seems like your IT department needs to reorganize.. and communicate.
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I guess I should have been clearer. I don't have a problem with him wanting to change the naming. Just tell me...tell someone about it first.
 
Originally posted by: broon
So you're the PC tech. Your job is to fix the problem, not create new ones. When my monitor doesn't work, replace it. Don't jack with my mouse. It's set that way because I like it. So what if the computer name isn't "standard". It's named that for a reason. I didn't ask you to fix it, it's not hurting anything, so leave it alone. It's NOT YOUR PC!!! Don't wait until I go home to mess with it. Especially if you can't fix it by the time I come in. And you aren't even going to give me an email or leave a note as to why it's locked out and can't get on the network? It's not yours, leave it alone. AND REPLACE MY MONITOR!!!
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actually its more OUR PC than your PC.. you are the USER.. we are the SOLVERS... those PCs belong to OUR department.. you are just allowed to use it..

you need to get over it..
dont want us changing things back to how they are supposed to be set per company policy.. fine.. either dont call IT support or use your own PC and quit bitching...
 
Originally posted by: CVSiN
actually its more OUR PC than your PC.. you are the USER.. we are the SOLVERS... those PCs belong to OUR department.. you are just allowed to use it..

you need to get over it..
dont want us changing things back to how they are supposed to be set per company policy.. fine.. either dont call IT support or use your own PC and quit bitching...
Click to expand...

If you were the solvers I wouldn't be coming to work with a PC that doesn't work. The PC doesn't belong to your department, it belongs to mine. My cost center paid for it. I loaded the department's software because you can't figure out how to do it in less than two days. You set the name to a non-standard name. If you want to change it back, fine. Let me know first. I'll give you a PC with the base load, tell you where the software is and you can load a new one. Once you've done that you can take this one, re-image it, and reload the software. See you in about four days.
 
If you work for a company - it's not YOUR PC either... and its our job to make sure standards are met - that everything works on our network the way it should...

If you go renaming your PC and crap like that around here - you will be canned...

Be thankful I dont replace your monitor with a 13" CRT from the store room and STFU
 
Originally posted by: AdamSnow
If you work for a company - it's not YOUR PC either... and its our job to make sure standards are met - that everything works on our network the way it should...

If you go renaming your PC and crap like that around here - you will be canned...

Be thankful I dont replace your monitor with a 13" CRT from the store room and STFU
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Read the thread. If you did you'd know that the naming issue was created by you.

Feel free to attempt to replace the monitor with a 13". I'm pretty sure your boss knows we only get 21".
 
the way my job works: its not your PC. its not mine but i have been given authority over it. the names are named that for our benefit, not yours. we dont care if you want a cute and personalized name, you get the one generated based on building/department/last name/inventory # like everyone else.
change your superficial settings all you like. this is not a power issue. its an issue of being able to successfully do our job.
if the IT department isnt doing things you like at your job...let them know. dont passive agressivly change the settings and glare at them.
 
Originally posted by: broon
Originally posted by: AdamSnow
If you work for a company - it's not YOUR PC either... and its our job to make sure standards are met - that everything works on our network the way it should...

If you go renaming your PC and crap like that around here - you will be canned...

Be thankful I dont replace your monitor with a 13" CRT from the store room and STFU
Click to expand...

Read the thread. If you did you'd know that the naming issue was created by you.

Feel free to attempt to replace the monitor with a 13". I'm pretty sure your boss knows we only get 21".
Click to expand...

So what if the computer name isn't "standard". It's named that for a reason. I didn't ask you to fix it, it's not hurting anything, so leave it alone.
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Makes it sound like you changed it - and we should leave it alone because its not hurting anything anyway...

I did read your post. Thanks for coming out 🙂
 
This is possibly the dumbest thread I have seen in a long time. I'm not the PC Tech, I don't work at your stupid company, and coming here and bitching about a problem you obviously do not have the balls to handle in your real world does nothing but make you look like an incompetent fool.
 
Originally posted by: PatboyX
the way my job works: its not your PC. its not mine but i have been given authority over it. the names are named that for our benefit, not yours. we dont care if you want a cute and personalized name, you get the one generated based on building/department/last name/inventory # like everyone else.
change your superficial settings all you like. this is not a power issue. its an issue of being able to successfully do our job.
if the IT department isnt doing things you like at your job...let them know. dont passive agressivly change the settings and glare at them.
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Again, the IT department gave the PC the nonstandard name. The IT dept is the only department that can do that.
 
I've been wanting to unload this for a while now.

Let me start by telling you this: YOUR COMPUTER IS NOT CRITICAL!
I'll wait a second for your head to stop spinning...
...
Now, let me say it again. YOUR COMPUTER IS NOT CRITICAL!

You see your tech support sees a larger picture then you do. They know what a critical system is. They know that if your system actually WAS critical there would be mutiple LIVE backups of it. If it was truely critical there would be backups of the backups, most likely off site.

Every company understands that computers fail. It is a whole lot more economical to keep a live backup of a critical system then to have down time, and down time WILL happen if you don't build lots of redundance into your system.

Still, this is no excuse for poor support, but please remember that technical problems are often more complex then it seems to you. A corprate network is a very complex system, and needs to be carfully maintained. You tell the helpdesk that your monitor is bad, that might be, but it could also be a software glitch, or a bad video card, or any number of other problems. Replacing the monitor might not help, and it is the techs job to keep costs down. So we are simply not allowed to replace hardware anytime a user thinks he has a problem with the 'CPU' or 'monitor' because anyone who has done any amount of support knows that those terms could mean just about anything to a user. Take some time and read helpdesk horror stories, and try to remember that these stories are not uncommon, infact they are the norm. Then give your local support a little slack. They are doing a very hard job, almost always with way to few resources to do it right.


 
Originally posted by: wyvrn
This is possibly the dumbest thread I have seen in a long time. I'm not the PC Tech, I don't work at your stupid company, and coming here and bitching about a problem you obviously do not have the balls to handle in your real world does nothing but make you look like an incompetent fool.
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I am handling the issue in the real world. I'm just coming here to bitch about it because it's fun. No different than if I was bitching about someone who tried to run me off the road, or if I posted a YAGT.
 
Originally posted by: broon
Originally posted by: CVSiN
actually its more OUR PC than your PC.. you are the USER.. we are the SOLVERS... those PCs belong to OUR department.. you are just allowed to use it..

you need to get over it..
dont want us changing things back to how they are supposed to be set per company policy.. fine.. either dont call IT support or use your own PC and quit bitching...
Click to expand...

If you were the solvers I wouldn't be coming to work with a PC that doesn't work. The PC doesn't belong to your department, it belongs to mine. My cost center paid for it. I loaded the department's software because you can't figure out how to do it in less than two days. You set the name to a non-standard name. If you want to change it back, fine. Let me know first. I'll give you a PC with the base load, tell you where the software is and you can load a new one. Once you've done that you can take this one, re-image it, and reload the software. See you in about four days.
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well thats why your PC is hosed.. you got too many hands on it...
here at My company.. only solvers touch the machines.. they do NOT belong to the business units they belong to us...
we issue them out with a standard load and then push the custom apps with Active Directory...
as for PC names we name them before they roll out OR you dont get on the network becasue we are 100% integrated with AD 2003 and if you rename the PC it has to be reimaged for it to show back up...
this little rant is exactly why we do things this way... and why our company has very low downtime for PCs...

Users are not allowed to write to any part of C: except my documents...
you are not allowed to install any software period....
you are not allowed to run anything but approved software that was installed via AD..
you are not allowed to even open your case.. they are padlocked by us...

so get over it.. IT rules are usually set much higher up the chain of command.. you are bitching to the wrong people...

btw if your IT peeps are so incompetant complain to someone about them dont whine here.
 
Originally posted by: broon
Originally posted by: wyvrn
This is possibly the dumbest thread I have seen in a long time. I'm not the PC Tech, I don't work at your stupid company, and coming here and bitching about a problem you obviously do not have the balls to handle in your real world does nothing but make you look like an incompetent fool.
Click to expand...

I am handling the issue in the real world. I'm just coming here to bitch about it because it's fun. No different than if I was bitching about someone who tried to run me off the road, or if I posted a YAGT.
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You're trying to personalize it to everyone here on ATOT to take out your frustrations on people who are not connected to the problem. And not everyone on ATOT is in IT anyway. Shut up and take it up with YOUR IT department.

btw if your IT peeps are so incompetant complain to someone about them dont whine here.
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Bingo.
 
I'm gonna let you in on a little secret.

IT people dont like being yelled at/told how to do their job/etc.

So instead of yelling at them an telling them what you think you should do, try being nice, I guarentee you'll get better service.

Also, "my moniter is dead", as others pointed out could mean anything. People call the moniter the CPU sometimes, and are sure they are right.

Also, mouse settings should be profile dependant... So if he logs in as an admin he isn't going to change your mouse settings and unless he has your password (which he shouldn't) then I don't see how this happened.
 
Originally posted by: NuroMancer
I'm gonna let you in on a little secret.

IT people dont like being yelled at/told how to do their job/etc.

So instead of yelling at them an telling them what you think you should do, try being nice, I guarentee you'll get better service.

Also, "my moniter is dead", as others pointed out could mean anything. People call the moniter the CPU sometimes, and are sure they are right.

Also, mouse settings should be profile dependant... So if he logs in as an admin he isn't going to change your mouse settings and unless he has your password (which he shouldn't) then I don't see how this happened.
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I have not ever yelled at the IT folks. I know the guy I'm dealing with and I get along with him fine. He took the initiative to attempt to standardize the PC name (again it was set by IT before I received it) and that's fine. He should have spoken to me first.

He and I have worked together plenty of times before. He knows if I say the monitor is failing then the monitor fails. We've already talked about that and he's working on getting me a new monitor.

The mouse settings are profile dependant. He didn't log in and didn't need to log in to check the computer name. The user was logged in and had set the mouse settings to his preference.
 
Originally posted by: sm8000
He was doing what he was told to do. Somebody's on to you.
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You're right. They got me.

Nah. No one told him to do it. He took the initiative to correct what he thought was a problem.
 
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