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Is Vonage up to something?

SunnyD

SunnyD

Belgian Waffler
I've been a Vonage customer since 2004, they have been quite easy to use and really I have had no complaints or outages to speak of. Last year, in order to save a bit of money (or rather move it over to my wireless bill) I dropped to their 500 minute plan for $14.99/mo. Sure, I have a wife, and went over a few minutes every month, but I didn't care much as I still was always under $20/mo.

Well today I got the monthly Vonage "statement" in the email, and for the second month in a row I'm charged $19.99. 😕

Very odd that I would go over by the exact same amount of minutes each of two months running. So I went to investigate... or so I thought.

Unfortunately, logging into my Vonage account I have access to everything EXCEPT the Account Activity and Billing tabs - which error out. This has me even more concerned that Vonage is trying to pull something over here - with their whole Verizon case in shambles and all.

The only thing I can think of and that I noticed is that there are several 19.99 for 6 months promotions... but I have NEVER approved a change in account since 2006 when I dropped to the $14.99 plan, and their website does not show that pricing has changed.

Anyone else having this issue or know what might be happening?
 
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.
 
Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.
Click to expand...

Even at $14.99 - my bill even with taxes has never been more than $17.xx.
 
Still at 14.99 for me.

Even 19.99 would beat the assraping AT&T likes to charge for a single land line on the most minimal plan.
 
Originally posted by: SunnyD
Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.
Click to expand...

Even at $14.99 - my bill even with taxes has never been more than $17.xx.
Click to expand...

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.

 
Originally posted by: DBL
Originally posted by: SunnyD
Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.
Click to expand...

Even at $14.99 - my bill even with taxes has never been more than $17.xx.
Click to expand...

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.
Click to expand...

I haven't been able to get into billing or activity for the last 2 weeks...
 
Originally posted by: DBL
Originally posted by: SunnyD
Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.
Click to expand...

Even at $14.99 - my bill even with taxes has never been more than $17.xx.
Click to expand...

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.
Click to expand...

It would be nice if their website only sucked "at the moment."

I've been a customer for years, and their website has ALWAYS sucked and had horrible response times and errors.
 
I checked my CC and they have charged me $20.45 for the past two months and I'm positive I do not go over.
 
Originally posted by: NogginBoink
Originally posted by: DBL
Originally posted by: SunnyD
Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.
Click to expand...

Even at $14.99 - my bill even with taxes has never been more than $17.xx.
Click to expand...

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.
Click to expand...

It would be nice if their website only sucked "at the moment."

I've been a customer for years, and their website has ALWAYS sucked and had horrible response times and errors.
Click to expand...

I don't think you are going to get anyone to argue with you. If we were smart (or cared enough), we would be in the process of switching our service. I fully expect Vonage to go down in flames within the next few months.


 
Hmm, the only thing they could give me was a 12 cent increase in the USF recovery fee. I guess I'll just take my $20/mo and add it to my cell phone for more minutes there and ditch vonage.
 
Originally posted by: eplebnista
If you use the savings calculator on this page and choose the 14.99 plan, it shows the monthly price to be $19.19 for the 14.99 plan.
Click to expand...

Looks like taxes and fees vary based on your zip/state/whatever. It comes up with $19.99 for me.

As I said, honestly for about $16/mo I double my cell minutes for myself and my wife and just go wireless from here on.
 
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