Is Vonage up to something?

[SunnyD]

I've been a Vonage customer since 2004, they have been quite easy to use and really I have had no complaints or outages to speak of. Last year, in order to save a bit of money (or rather move it over to my wireless bill) I dropped to their 500 minute plan for $14.99/mo. Sure, I have a wife, and went over a few minutes every month, but I didn't care much as I still was always under $20/mo.

Well today I got the monthly Vonage "statement" in the email, and for the second month in a row I'm charged $19.99.

Very odd that I would go over by the exact same amount of minutes each of two months running. So I went to investigate... or so I thought.

Unfortunately, logging into my Vonage account I have access to everything EXCEPT the Account Activity and Billing tabs - which error out. This has me even more concerned that Vonage is trying to pull something over here - with their whole Verizon case in shambles and all.

The only thing I can think of and that I noticed is that there are several 19.99 for 6 months promotions... but I have NEVER approved a change in account since 2006 when I dropped to the $14.99 plan, and their website does not show that pricing has changed.

Anyone else having this issue or know what might be happening?

 

[DBL]

I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.

 

[SunnyD]

Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.

Even at $14.99 - my bill even with taxes has never been more than $17.xx.

 

[K1052]

Still at 14.99 for me.

Even 19.99 would beat the assraping AT&T likes to charge for a single land line on the most minimal plan.

 

[DBL]

Originally posted by: SunnyD

Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.

Even at $14.99 - my bill even with taxes has never been more than $17.xx.

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.

 

[SunnyD]

Originally posted by: DBL

Originally posted by: SunnyD

Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.

Even at $14.99 - my bill even with taxes has never been more than $17.xx.

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.

I haven't been able to get into billing or activity for the last 2 weeks...

 

[DBL]

Originally posted by: SunnyD

I haven't been able to get into billing or activity for the last 2 weeks...

Hmm. Did you email them?

 

[NogginBoink]

Originally posted by: DBL

Originally posted by: SunnyD

Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.

Even at $14.99 - my bill even with taxes has never been more than $17.xx.

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.

It would be nice if their website only sucked "at the moment."

I've been a customer for years, and their website has ALWAYS sucked and had horrible response times and errors.

 

[DBL]

I checked my CC and they have charged me $20.45 for the past two months and I'm positive I do not go over.

 

[DBL]

Originally posted by: NogginBoink

Originally posted by: DBL

Originally posted by: SunnyD

Originally posted by: DBL
I've got that same plan and get charged a bit over $20. I'm pretty sure it has to do with all the extra taxes they have been forced to collect over the last couple of years.

Even at $14.99 - my bill even with taxes has never been more than $17.xx.

If their website wasn't sucking at the moment, I'd check my charges. Maybe in a few minutes.

It would be nice if their website only sucked "at the moment."

I've been a customer for years, and their website has ALWAYS sucked and had horrible response times and errors.

I don't think you are going to get anyone to argue with you. If we were smart (or cared enough), we would be in the process of switching our service. I fully expect Vonage to go down in flames within the next few months.

 

[tw1164]

my latest bill was $17.98, I'm just waiting for my number to be ported to my viatalk service.

 

[Beattie]

It's not new. Your bill probably changed back in October when Vonage changed/introduced fees.

 

[KK]

Just consider it a "passing the buck onto the customer" fee.

 

[Mutilator]

My $14.99 plan costs me about $19.10/month after all the taxes and fees they've had to add on.

 

[SunnyD]

Hmm, the only thing they could give me was a 12 cent increase in the USF recovery fee. I guess I'll just take my $20/mo and add it to my cell phone for more minutes there and ditch vonage.

 

[eplebnista]

If you use the savings calculator on this page and choose the 14.99 plan, it shows the monthly price to be $19.19 for the 14.99 plan.

 

[SunnyD]

Originally posted by: eplebnista
If you use the savings calculator on this page and choose the 14.99 plan, it shows the monthly price to be $19.19 for the 14.99 plan.

Looks like taxes and fees vary based on your zip/state/whatever. It comes up with $19.99 for me.

As I said, honestly for about $16/mo I double my cell minutes for myself and my wife and just go wireless from here on.