Agreed, and I usually just tick the Newegg option under the Seller tab under search so I don't make a mistake.Newgg is great. Just be sure you're buying from Newegg direct and not a reseller from their "newegg marketplace." Like Amazon, the resellers can be shady scammers who sell fake crap or refurbs posing as new. Things to avoid from resellers: flash memory, SSDs, hard drives, laptop batteries.
I never pick up the phone for Newegg. There is live chat.They are not customer centric, so if you have problems you'll have to pick up the phone push them to do what is right, otherwise they are just as happy letting you pick up the slack. I try to buy from Amazon first, then if I must Newegg.
Amazon return policy is the best but if you don't like the item or don't want it anymore you are charged return shipping (rightfully so) with Newegg, if you have Premier, you get free return shipping!i also prefer amazon for their excellent returns policy, but newegg is also one of the biggest websites for pc parts.