I've had service with them since august of last year and I don't think I've gone an entire month wtihout at least some problem or outage of some sort. Don't get me wrong, when it works, it works fast, but part of the "Always-On" aspect of a cable modem service that they advertise as "always-on" is that the service should always be on. DSL was NEVER this bad in my area, they were consistently more reliable.
And another thing, their tech support sucks arse too, all they wanna do is send out a tech, even if they've done so like 5 times already and the tech can't find anything wrong on your end. And they NEVER EVER admit to any problems.
EDIT: and before all you people ask why I don't just discontinue my service with them and switch, it's because currently I live too far to get DSL, but only have cable as my high speed option.
And another thing, their tech support sucks arse too, all they wanna do is send out a tech, even if they've done so like 5 times already and the tech can't find anything wrong on your end. And they NEVER EVER admit to any problems.
EDIT: and before all you people ask why I don't just discontinue my service with them and switch, it's because currently I live too far to get DSL, but only have cable as my high speed option.