If I sell an item, do I have to refund it?

[xSeongminx]

I was just wondering, if I was to sell an item and the person was to send an eCheck, and then while I am waiting for the money to clear, complains that he wants a refund back, am I liable for it? If HE paid for the item, isn't it his?

 

[Mo0o]

I think technically without some kind of contractual agreement you'll not obligated to refund him his money although it's usually standard practice. Anyone confirm this?

 

[scorpmatt]

Originally posted by: xSeongminx
I was just wondering, if I was to sell an item and the person was to send an eCheck, and then while I am waiting for the money to clear, complains that he wants a refund back, am I liable for it? If HE paid for the item, isn't it his?

did you tell them that the item was sold ASIS, no warrenty or money back implied or garunteed?

 

[Sphexi]

I'd say if the item is defective, refund it and get it back. If he's simply not happy with it then tell him that you're sorry, but he agreed to purchase it, and you don't do refunds unless specifically stated in your auction/sale.

 

[Bryophyte]

What's his bitch? Defective? Doesn't like it?

 

[Bryophyte]

Also, did you offer shipping insurance and did he accept it?

 

[xSeongminx]

Funny thing is, there is nothing wrong the item. I never said anything about returns or refunds, and honestly, I wouldn't take a refund since I'm in dire need of the money. He hasn't given me a valid reason why he doesn't it, and I have been honest, keeping my word.

 

[scorpmatt]

Originally posted by: xSeongminx
Funny thing is, there is nothing wrong the item. I never said anything about returns or refunds, and honestly, I wouldn't take a refund since I'm in dire need of the money. He hasn't given me a valid reason why he doesn't it, and I have been honest, keeping my word.

was this item sold here on the fs/ft forums or somewhere else? if either, talk to the head person of that site and let them know what is going on.

 

[CQuinn]

Originally posted by: xSeongminx
I was just wondering, if I was to sell an item and the person was to send an eCheck, and then while I am waiting for the money to clear, complains that he wants a refund back, am I liable for it? If HE paid for the item, isn't it his?

As Mo0o points out, it will depend on the circumstances of the deal, and if you sold it thru an online forum or service that has
establised rules for such things.

Also, I would CYA in regards to the available funds, and whether you even have the money to refund in the first place.

Has the buyer already sent back the item, and you have confirmed it is in the same condition as when you sent it out?

Has the money cleared, and you actually have "his" funds to send back?

Or, is it a type of eCheck that you can cancel from your end, and thus he will not be out of funds?


It is typically a good faith practice to refund a sale if the other party gets "buyer's remorse" for some reason, within a reasonable
amount of time. 3 to 30 days depending on the type of sale.

But, it is also acceptable for the seller to take steps to insure they are not being scammed into refunding the value of an item,
and then not getting the item back in return.

 

[BigJ]

Originally posted by: CQuinn

Originally posted by: xSeongminx
I was just wondering, if I was to sell an item and the person was to send an eCheck, and then while I am waiting for the money to clear, complains that he wants a refund back, am I liable for it? If HE paid for the item, isn't it his?

As Mo0o points out, it will depend on the circumstances of the deal, and if you sold it thru an online forum or service that has
establised rules for such things.

Also, I would CYA in regards to the available funds, and whether you even have the money to refund in the first place.

Has the buyer already sent back the item, and you have confirmed it is in the same condition as when you sent it out?

Has the money cleared, and you actually have "his" funds to send back?

Or, is it a type of eCheck that you can cancel from your end, and thus he will not be out of funds?


It is typically a good faith practice to refund a sale if the other party gets "buyer's remorse" for some reason, within a reasonable
amount of time. 3 to 30 days depending on the type of sale.

But, it is also acceptable for the seller to take steps to insure they are not being scammed into refunding the value of an item,
and then not getting the item back in return.

Tell that stuff about buyer's remorse to all these places with a 15% re-stocking fee. The seller is out shipping, valuable time, and now has to re-list the item. It it is buyer's remorse, I'd do the following. Depending on the person and their attitude, I'd refund them the cost of the item - shipping. However, if they're a total pr!ck about it, I'd refund them cost - 15% - shipping.

 

[xSeongminx]

"I have bent over backwards to make this easy for you, complying with your
various requests. I payed the eCheck fees and I even agreed to let you
ship it 2,000 miles out of my way just so you could ship to a verified
address (and costing me another $5-10 to reship it from there)."

This is what he said after I simply asked him for his home phone number. Also, I sold the item via email, because I had posted some things up in this forum and at hardforum. The money has not yet cleared, therefore, I haven't shipped out the item yet. He has no heatware or anything, so I decided to let the eCheck clear before I do anything. I will be shipping tomorrow though, and have said that numberous times.

 

[xSeongminx]

Well, since he did buy an item and it is in working order and such, I am not liable for giving him a refund correct? He paid for the item and so now it is his right?

Also, he was dandy about paying me and even agreed to wait for the eCheck to clear.

Edit: He's now threatening me with emails saying that he is going to contact paypal and such. My question is, isn't paypal going to bend to my favor since I have done nothing wrong (except for maybe refunding him). I'll just tell him that if he wants a partial refund, I will take 20% of what he paid me.

 

[CptObvious]

I don't think you're obligated to give him a refund for any reason other than being defective/not as described.

 

[HalfCrazy]

I also agree you are not obligated to give a refund. Unless the item in question dont work at all.

Thats why when I sell any items now I do it ASIS. I only refund money if the item dont work.

 

[Anonemous]

so has the item been shipped or not?

 

[Sphexi]

If the item hasn't shipped simply refund his money minus the fees you may owe to Paypal. Tell him that he's lucky he doesn't have heatware because you'd be leaving him negative feedback for being a pain in the ass and trying to back out of a deal and causing you a hassle over it. Then blacklist him from any future sales you may have.

 

[Bryophyte]

Just curious, what is the item and how much did he pay you? High-ticket item or little ten-dollar item?

 

[Ns1]

You are not obligated to give him a refund.


/thread

 

[alkemyst]

Originally posted by: xSeongminx
Funny thing is, there is nothing wrong the item. I never said anything about returns or refunds, and honestly, I wouldn't take a refund since I'm in dire need of the money. He hasn't given me a valid reason why he doesn't it, and I have been honest, keeping my word.

the buyer was still shopping and probably found a cheaper or better solution.

In my experience I refund, but will get some money back for my time and shipping costs.

Sometimes you get a negative no matter what though.

 

[JulesMaximus]

I had some guy do this to me on an ebay auction once. He bought a camera lens from me for a friend of his and then realized after he won the auction, paid for it and I shipped it to him that his friend has Nikon gear and he bought a Canon lens from me. I politely explained to him that I am not a retail store and that the sale was final...no refunds (this was stated in the auction). I suggested he sell it on ebay.

 

[JulesMaximus]

Originally posted by: xSeongminx
Well, since he did buy an item and it is in working order and such, I am not liable for giving him a refund correct? He paid for the item and so now it is his right?

Also, he was dandy about paying me and even agreed to wait for the eCheck to clear.

Edit: He's now threatening me with emails saying that he is going to contact paypal and such. My question is, isn't paypal going to bend to my favor since I have done nothing wrong (except for maybe refunding him). I'll just tell him that if he wants a partial refund, I will take 20% of what he paid me.

Don't do a damned thing until the money clears. Sounds like this is a scam to me.

 

[alkemyst]

Originally posted by: JulesMaximus
I had some guy do this to me on an ebay auction once. He bought a camera lens from me for a friend of his and then realized after he won the auction, paid for it and I shipped it to him that his friend has Nikon gear and he bought a Canon lens from me. I politely explained to him that I am not a retail store and that the sale was final...no refunds (this was stated in the auction). I suggested he sell it on ebay.

I have been there a couple times, an alternative I offer is they are welcome to sell it and I will handle shipping it to their buyer (they assume any risk though, I don't want to be a third party in it...I know my stuff works as I have all methods to test 99% of things I sell).

All I need is the agreed upon price.

 

[rgwalt]

I wouldn't refund any money, not only until the money clears, but you have the item back in your hands. Deduct the cost of any paypal fees and shipping fees, and then refund his money. Then NEVER trade with him again.

R

 

[xSeongminx]

This item was 210$. I don't want to give him a refund, unless he wants to lose 20% of that, which is 42$. This really sucks. Btw, whats the worst that can happen? I don't think anything can xP. Btw, I am waiting for the eCheck to clear, then sending him my regards with the item .

 

[Anonemous]

Originally posted by: JulesMaximus

Originally posted by: xSeongminx
Well, since he did buy an item and it is in working order and such, I am not liable for giving him a refund correct? He paid for the item and so now it is his right?

Also, he was dandy about paying me and even agreed to wait for the eCheck to clear.

Edit: He's now threatening me with emails saying that he is going to contact paypal and such. My question is, isn't paypal going to bend to my favor since I have done nothing wrong (except for maybe refunding him). I'll just tell him that if he wants a partial refund, I will take 20% of what he paid me.

Don't do a damned thing until the money clears. Sounds like this is a scam to me.

Yea that does sound like one of those nigerian scams...