IE6 locks pC on exit

[BridgeBuilder]

I have an ongoing problem with IE6 locking my PC for up to 60secs on closing. It's an intermittent fault and seems to occur more when I've been surfing for a while and perhaps had 3-4 windows open at the same time.

Something, perhaps related, is that I tried enlarging the Temp Internet Files Folder which was set to zero when I looked (but I'm certain it couldn't have been really). However, when moving the slider it registers nothing and whatever I type into box adjacent I get a message telling me to enter a number between 1 and zero! Needless to say it will not accept a number lower than 1.

Now, somehow, this must change because I've just checked and the temp folder is set to 32000MB, but I just know at some stage when I visit it, it will have reset to zero.

I'm running XP Pro with SP2. Also, Norton AV2004, PestPatrol and Spybot S&D, all regularly updated. I do also run SmartProtectorPro, which I thought might be causing the problem (cleaning up when IE6 exits), but I disabled all its settings to check and the problem still persists.

Any ideas gratefully received.

Thanks

Peter

 

[Schadenfroh]

lets see what is going on inside IE, post your hijackthis log

 

[BridgeBuilder]

OK here it is - I hope it means a lot more to you than it does me!

Many thanks:

Logfile of HijackThis v1.98.2
Scan saved at 18:21:30, on 23/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Picasa\PicasaMediaDetector.exe
C:\Program Files\Smart Protector Pro\SmartProtectorPro.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\PROGRA~1\Iomega\System32\ActivityDisk.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Peter Elliott\My Documents\Computing!\Hijack This!\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.savastore.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [LifeScape Media Detector] C:\Program Files\Picasa\PicasaMediaDetector.exe
O4 - HKCU\..\Run: [SPSTEALT] "C:\Program Files\Smart Protector Pro\SmartProtectorPro.exe" /stealt
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.savastore.com

 

[Regs]

I bet it's pest patrol. I had problems with that program as well. And I don't think it's worth wile to have it running in the background taking up resources. I would just use spybot search and destroys immunization engine on top of XP SP2 IE security. The only thing left to download on my system is tracking cookies that could be taking care of a daily scan using Adaware SE.


If you want to uninstall then reinstall Pest Patrol, that could work. In my opinion you should leave it from running in the background tasks.

 

[BridgeBuilder]

Regs

Thanks for that; happy to give it a try.

I've disabled PestPatrol for now and we'll see if it makes a difference.

Cheers

 

[BridgeBuilder]

UPDATE

JUst checked my temp internet folder settings again and the space has changed - somehow - to 10683MB.

I'm sure that, once set to a figure, this should remain static unless physically changed - shouldn't it?

 

[Regs]

With all the 3rd party browser programs running in your background tasks, any one of them could of very well toyed with settings of IE.

 

[BridgeBuilder]

Ok - so what are referring to as 3rd Party browser programmes?

I can then eliminate them one by one and perhaps see if this helps.

Cheers