• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

I love Newegg...

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
I have noticed that orders are taking longer to process, and I have had a couple shipments that were not here within the advertised time in the last year. I am finally to the point that I will choose the rush shipping, because I know they will use up the day or 2 to process the order.

Newegg has done very well with their growth and still amazes me, but they are not what they used to be.
 
I do think Newegg is slower than they used to be, but not unreasonably slow by any stretch of the imagination. It is odd that they're slower now though, considering the impressive warehouse/shipping system outlined in the Anandtech article.
 
Originally posted by: Zepper
I just placed an order on Sunday, it shipped Monday eve. and I had it yesterday around Noon.
Click to expand...
You should consider yourself lucky, then. I placed an order with newegg @ 0900 Saturday morning. They just sent me an e-mail, saying that it had shipped today. I promptly called them, and told them they could tell UPS to bring it back to them, and I would be calling my credit card company immediately, to dispute the charge, which took place first thing Monday morning. That was my last order from newegg, ever, unless they happen to have something that no one else on earth carries, which seems highly unlikely to me.
 
I have ordered from newegg around 50 times or more. Some shipments did go out same day, some next day. Considering most places I've found take 1-3 days to ship, I have no problem with it. They have always been very prompt on their shipments with me and if I really do want to make sure it goes out same day, what's $3? I understand the OP's point and find it a valid point but in my experience, I haven't found any evidence of them deliberately holding shipments. I think it's all a matter of how much workload they have that given day. I've found that 1 day I might get 10 items shipped same day while another day I have 2 items shipped next day. I often order things late day so orders are processed that evening.


The only real problem I ever had with newegg is that I wanted to make a corporate account and they couldn't do it for me. I found that to be extremely limiting and frankly, quite stupid of them considering my company orders about 5 million dollars in hardware parts a year (does not include software and IT services budget which is much higher). At the time I was speaking to them about it, I was looking to order 60 LCD monitors and other peripherals. It was only 1 of about 18-24 orders we may do a year.

I don't know why newegg doesn't do corporate accounts. Someone has to compete with CDW who's prices, even corporate discounted, sucks in a lot of ways. I can only assume the egg's business model and pricing structure can't support a sales/account team.
 
Originally posted by: Pale Rider
Originally posted by: Zepper
Newegg has always had a policy of up to two business days to ship. Those who really NEED the expedited processing should be willing to pay the fee - I don't think $3.00 is a rip. I doubt you can get guaranteed same day shipping for less from a company of anywhere near the same size. I just placed an order on Sunday, it shipped Monday eve. and I had it yesterday around Noon. The great percentage of the time that is the way it happens for me (almost always less than 5 items). It was a small order: only a HDD and 5 SATA cables. Unfortunately the HDD was DOA so it's going back today...

.bh.
Click to expand...

Then they shouldn't bill you until the item ships.
Click to expand...

That doesnt make any sense though. What would they do if you couldn't pay and order already shipped? Why does it matter if they bill you first or after, you're still going to pay anyways. Would you actually cancel your order because they didn't ship your order same day?
 
Originally posted by: SexyK
I do think Newegg is slower than they used to be, but not unreasonably slow by any stretch of the imagination. It is odd that they're slower now though, considering the impressive warehouse/shipping system outlined in the Anandtech article.
Click to expand...

Impressive or not, the stock and shipping system is only 1 piece of the puzzle. Under their current system and resources, most likely only a certain % of same day orders can be processed same day. This would be predicated on how many next day orders had to go out that day as well. If they got a heavy order load that previous evening, maybe your 8 am order is beyond their capacity to get out that day. Probably, they get all their next day shipments out and any free time after that is used for same day shipments based on time of order. Since newegg's popularity and volume of orders have kept going up year after year, that margin of free time for same day shipments have probably gone down which means, smaller % of orders get same day shipping, thus making more people like the OP notice the trend. Still though, newegg is well within their terms of sale which you agree to with every purchase. Same day shipping is in no way an expectation or guarantee.

That brings up the question though, how do they scale for 2 heavy ordering days. I've never heard of them not making their next day shipping date nor have I experienced a late shipment but I wouldn't doubt that it happens. Happens to everyone. They might expedite shipping on late packages but I doubt it since it can wildly throw off profit margins. I'm sure that predictable heavy days like mondays (processing weekend orders) and big product launch days they have more people available to handle a larger workload.
 
Originally posted by: ch33zw1z
Originally posted by: Pale Rider
Originally posted by: Zepper
Newegg has always had a policy of up to two business days to ship. Those who really NEED the expedited processing should be willing to pay the fee - I don't think $3.00 is a rip. I doubt you can get guaranteed same day shipping for less from a company of anywhere near the same size. I just placed an order on Sunday, it shipped Monday eve. and I had it yesterday around Noon. The great percentage of the time that is the way it happens for me (almost always less than 5 items). It was a small order: only a HDD and 5 SATA cables. Unfortunately the HDD was DOA so it's going back today...

.bh.
Click to expand...

Then they shouldn't bill you until the item ships.
Click to expand...

That doesnt make any sense though. What would they do if you couldn't pay and order already shipped? Why does it matter if they bill you first or after, you're still going to pay anyways. Would you actually cancel your order because they didn't ship your order same day?
Click to expand...

I guess I am used to the corporate world. I buy something, they ship it and then they bill me.

The retail world should work the same way, the problem is consumers are too stupid to force retailers to work this way.

You don't pay for something until you have it!
 
Originally posted by: Pale Rider

That doesnt make any sense though. What would they do if you couldn't pay and order already shipped? Why does it matter if they bill you first or after, you're still going to pay anyways. Would you actually cancel your order because they didn't ship your order same day?
Click to expand...

I guess I am used to the corporate world. I buy something, they ship it and then they bill me.

The retail world should work the same way, the problem is consumers are too stupid to force retailers to work this way.

You don't pay for something until you have it![/quote]

Very few retail businesses work in this way anymore with unknown consumers, especially with online orders. If you think about it, it makes perfect sense. If you run a business, would you ship items out to a customer without payment first? This means you have sent out a package with no guarantee of payment. The customer gets the product you sent out on faith then you go to charge the credit card and the payment gets rejected and your product is in the consumer's hands. This makes no business sense and you'd be filing for bankruptcy real fast.

Corporate accounts are different since you have an account team able to verify information and often have the consumer sign contractual terms of payment so in the case of nonpayment, you have fast and easy legal recourse. Still, you are taking a risk, but one with much lower % of a problem and usually higher returns of profit per individual consumer.
 
Originally posted by: Pale Rider
I guess I am used to the corporate world. I buy something, they ship it and then they bill me.

The retail world should work the same way, the problem is consumers are too stupid to force retailers to work this way.

You don't pay for something until you have it!
Click to expand...

This is a ridiculous idea, no offense, at least for companies like this. Joe Schmoe orders how much per year from any given company? $0-3000? Companies order many times that in a given week. They cater to businesses because that's where the majority of their income is based. Giving Joe Schmoe such luxury would not only be stupid and irresponsible for a place of business, it would also detract from their main source of income, the businesses.

Not only would have the Joes wind up not paying their bills, half of the ones who did pay their bill would be irate about some silly thing or another, which would cause the company to double or triple their customer support expenses. And, as dakels said, if a business doesn't pay their bills, say they go bankrupt, then the company has a legal right to a portion of the liquidation of that company. With individuals, how you gonna get your money from a Joe without a job?

 
I don't think it's a stupid idea at all.

Obviously new customers will not be eligable. But repeat customers with a proven track record should.

For instance, I have been a Newegg customer for almost 7 years, spend thousands and thousands with them. I should be able to call them up, order something and have it to my door and then get a bill or be billed when the items ship.

I shouldn't have to incorporate myself to get that sort of service.
 
Ebay could very well put Newegg out of business. What a shame that would be for you and me.

"Anyone with half a brain doesn't purchase electronics from Ebay." My comment: hmmmmm?

edited per suggestion by ch33zw1z
 
I could be wrong. Newegg is expanding to Asia. The 'fakes' could put them out of business. Ever wonder why Japan, Taiwan, N. Korea and any part of Asia for that matter is free and able to have 'Neweggs' and be part of the western world?
 
geez crossrode, just edit your post. Ebay won't put Newegg out of business. Anyone with half a brain doesn't purchase electronics from Ebay.
 
Originally posted by: Pale Rider
eBay is too risky for me. I don't make many purchases via eBay and never PC parts.
Click to expand...

Yeah. Ebay caused the closure of my 10 year old online business. Well, I couldn't compete with them.

 
PR,

"Then they shouldn't bill you until the item ships."

Technically that is true, but Newegg/ChiefValue's ordering procedure is also public knowledge - no secret. If it is not agreeable to you, there are other places to buy. As they say: If it hurts when you do "A", then stop doing "A"... 😉

.bh.
 
Originally posted by: crossrode
Ebay could very well put Newegg out of business. What a shame that would be for you and me.
Click to expand...
If newegg goes out of business, it will be because they've strayed too far from what put them into the #1 computer hardware etailer spot in the first place. I personally believe that that has already taken place. Whether or not they end up like Monarch is up to them, though.
 
Originally posted by: Zepper
PR,

"Then they shouldn't bill you until the item ships."

Technically that is true, but Newegg/ChiefValue's ordering procedure is also public knowledge - no secret. If it is not agreeable to you, there are other places to buy. As they say: If it hurts when you do "A", then stop doing "A"... 😉

.bh.
Click to expand...

LoL - Don't ask questions! It's the American business way

 
I just received a tracking number email from Newegg for the package I received last night. Newegg shipped the item same day I ordered it, compared to two other e-tailers that I placed orders with the same time shipping the next day. Newegg may not always be the cheapest, but they do ship faster than other places.
 
Originally posted by: crossrode
I have no shipping times issues with Newegg.
Click to expand...

Crossrode, stop being a tool and actually read the thread. He's not talking about the other (good) aspects of Newegg. He's complaining that they aren't really shipping out same-day as advertised. I agree, most of my orders ship the day after payment...
 
I have ordered many things from newegg in the past. At least something every couple of months. 90% of the time it ships out the day that I place the order, and i never opp of the quicker processing fee.

 
You must log in or register to reply here.

TRENDING THREADS

Back
Top