Originally posted by: rh71
And in return SprintPCS gave IBMers a 25% discount on their monthly plans. :thumbsup: The Customer Service from Sprint was still pretty bad when I left them though...Originally posted by: Looney
But apparently IBM has good support... or good support systems. Sprint Wireless, the company i worked at once, use to have awful CS... literally average wait times of up to 40mins. They went to IBM to get them to fix the problem... and IBM quickly made the response time under 20mins, and then when i worked there, under 5.
I'm currently a sprint customer (came over from verizon about 1.5 years ago) and the CS has been much much better, and is still improving. For one thing, the max hold time is like 5 minutes now, but 95% of the time if I call them someone picks up in like 30 seconds.