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I just love users...

O

OdiN

Banned
In an email:

"Please help me! I cannot open the database!"

We have about 25 databases. I cannot magically know which one you are talking about.
 
At least they narrowed it down to a database. Usually I get "my computer does not work" followed by "call me" and they give no phone number.
 
Originally posted by: GDaddy
At least they narrowed it down to a database. Usually I get "my computer does not work" followed by "call me" and they give no phone number.
Click to expand...

True. I get that from time to time too.

I also get people saying that the copier is out of toner. Or the printer is out of toner. I have to go check to see which one it is because they call the copier the printer and the printer the copier.
 
Originally posted by: NuroMancer
Check to see what permissions that have to which database, or just call them.
Click to expand...

Odds are they have access to more than just one.

Man I got a great one yesterday regarding the coffee machine in the north break room.


 
Originally posted by: MrLee
Originally posted by: NuroMancer
Check to see what permissions that have to which database, or just call them.
Click to expand...

Odds are they have access to more than just one.

Man I got a great one yesterday regarding the coffee machine in the north break room.
Click to expand...

Yeah most people have access from 2-5 db's.

And yeah if it has moving parts or plugs into the wall then I get calls about it if broken.

I got a call once that a ceiling tile was coming down from the roof.
 
We actually got a help desk call in our group (server support) today that said, and I quote:
Missing her Word File.
Click to expand...

Sure, no problem, we only have 400+ servers and 500+ TB of data storage, that is plenty of detail to find your lost file. :roll:

Edit: When is the disgust emoticon gonna get fixed?
 
Originally posted by: OdiN
In an email:

"Please help me! I cannot open the database!"

We have about 25 databases. I cannot magically know which one you are talking about.
Click to expand...

that's not nearly as fun as "the internet is broken"
 
Originally posted by: NeuroSynapsis
Originally posted by: OdiN
In an email:

"Please help me! I cannot open the database!"

We have about 25 databases. I cannot magically know which one you are talking about.
Click to expand...

that's not nearly as fun as "the internet is broken"
Click to expand...

Yeah I havent had a chance get that classic one yet. "Can someone reboot our internet" is the closest I've gotten.
 
My personal favorites:

Idiot: My computer is locked up.
Me: Turn off the computer wait a few seconds and turn it back on.
Idiot (responding in under 2 seconds): It went right back to the same place and is still locked up
Me: What is the name of your computer?
Idiot: Viewsonic
Me: *head desk*

and

Idiot2: I tried to log in but it's locked up or something.
Me: Did it give you an error message when you put in your username and password?
Idiot2: It won't let me get that far. I pressed ctrl alt and del and it didn't do anything.
Me: Did you press them at the same time?
Idiot2: Oh you press them all at once.
Me: Yes, hold ctrl and alt then tap delete.
Me: (goes over to a non-logged in computer and does it wrong and it shows you how to press them all at once VISUALLY)
 
Originally posted by: JDMnAR1
We actually got a help desk call in our group (server support) today that said, and I quote:
Missing her Word File.
Click to expand...

Sure, no problem, we only have 400+ servers and 500+ TB of data storage, that is plenty of detail to find your lost file. :roll:

Edit: When is the disgust emoticon gonna get fixed?
Click to expand...

I think the roll icon is more appropriate.
 
Originally posted by: DnetMHZ
My favorite ...... Is "The System" running slow today?
Click to expand...

My standard reply to this became "are you on citrix?" and if the answer was yes I would say, "isn't it always"
 
As a programmer, I just love it when a user says "I got an error" and provides no further details.
Really.
An error.
You don't say?
 
Originally posted by: DnetMHZ
My favorite ...... Is "The System" running slow today?
Click to expand...

I get that one too. I'll usually say "Hang on, let me check."
Then I log in, see if it is, then respond with yes or no.
 
Originally posted by: nakedfrog
As a programmer, I just love it when a user says "I got an error" and provides no further details.
Really.
An error.
You don't say?
Click to expand...

When I get that I force them to replicate it in front of me. If they can't I tell them it must have fixed itself, but to call me if it happens again.
 
Well at least you're dealing with in-house support. Imagine if you were doing it for Time Warner or some other company. It's 10x worse.
 
I'm not in IT, so for me it would be students instead of users.

dispatcher: "University police department, <name> speaking".
student: "Can I have the number to the undergraduate people?"
dispatcher: "I'm sorry, but you are going to have to be a bit more specific."
student: "The people I need to talk to if I don't know my minor".
dispatcher: "..."

I transferred them to the university operator.

 
Originally posted by: Nocturnal
Well at least you're dealing with in-house support. Imagine if you were doing it for Time Warner or some other company. It's 10x worse.
Click to expand...

No, they just transfer or hang up on you. In-house has to be accountable to a degree.
 
Originally posted by: JDMnAR1
We actually got a help desk call in our group (server support) today that said, and I quote:
Missing her Word File.
Click to expand...

Sure, no problem, we only have 400+ servers and 500+ TB of data storage, that is plenty of detail to find your lost file. :roll:
Click to expand...

:laugh::cookie:

 
Originally posted by: Phoenix86
Originally posted by: Nocturnal
Well at least you're dealing with in-house support. Imagine if you were doing it for Time Warner or some other company. It's 10x worse.
Click to expand...

No, they just transfer or hang up on you. In-house has to be accountable to a degree.
Click to expand...

Really? I've worked in two call centers and we really weren't able to just transfer off the phone call. It doesn't happen at TW, esp. the one I worked at.
 
Originally posted by: Nocturnal
Originally posted by: Phoenix86
Originally posted by: Nocturnal
Well at least you're dealing with in-house support. Imagine if you were doing it for Time Warner or some other company. It's 10x worse.
Click to expand...

No, they just transfer or hang up on you. In-house has to be accountable to a degree.
Click to expand...

Really? I've worked in two call centers and we really weren't able to just transfer off the phone call. It doesn't happen at TW, esp. the one I worked at.
Click to expand...

That's gotta vary by location, I have TW cable and they play ping-pong with me every time I call.
 
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