I just love users...

[Exterous]

Originally posted by: MrLee

Originally posted by: NuroMancer
Check to see what permissions that have to which database, or just call them.

Odds are they have access to more than just one.

Man I got a great one yesterday regarding the coffee machine in the north break room.

I get things like that too. People think that because we know about computers - that automatically includes anything that uses electricity.

I had someone bring me a corded phone asking me if i could "diagnose and fix it"

 

[SilthDraeth]

When I worked at Robins AFB someone opened a help desk ticket with the Com Squadron (where I worked) because a tree's branches where hanging over a power line.

 

[OdiN]

Originally posted by: IcebergSlim
Its not our problem you have sloppy processes in place.

Excuse me? Care to attempt to explain?

 

[OdiN]

Originally posted by: Nocturnal
Well at least you're dealing with in-house support. Imagine if you were doing it for Time Warner or some other company. It's 10x worse.

True. I used to manage a computer repair shop and we got support calls for just about everything.

 

[SilthDraeth]

I read a comic that described this phenomenon perfectly, basically it was this:
User:Can you fix my computer?
Tech:Whats the problem?
User:I was organizing my folders. I put all the files that ended in .exe in one folder, and all the files that ended in .dll in another folder...

 

[iamaelephant]

Oh goody, yet another pretentious IT person thread.

Let me join in. Everyone I work with is an idiot and I'm a genius.

How am I doing?

 

[SilthDraeth]

Originally posted by: iamaelephant
Oh goody, yet another pretentious IT person thread.

Let me join in. Everyone I work with is an idiot and I'm a genius.

How am I doing?

Go away thread crapper.

 

[OdiN]

Originally posted by: iamaelephant
Oh goody, yet another pretentious IT person thread.

Let me join in. Everyone I work with is an idiot and I'm a genius.

How am I doing?

I have not said that everyone is an idiot and I'm a genius.

Some people, however, are.

I mean what this person said is like going into a supermarket to complain and say "The fruit was bad."

 

[MrDudeMan]

Originally posted by: OdiN

Originally posted by: iamaelephant
Oh goody, yet another pretentious IT person thread.

Let me join in. Everyone I work with is an idiot and I'm a genius.

How am I doing?

I have not said that everyone is an idiot and I'm a genius.

Some people, however, are.

I mean what this person said is like going into a supermarket to complain and say "The fruit was bad."

Ignore him. He can't understand why you are annoyed - people giving you literally zero detail and expecting you to fix the problem are annoying and stupid at best.

 

[Red Squirrel]

I'm new to the help desk so I was shadowing someone to get the feel of how it's like, what the processes to stuff is, etc.

One of our clients is the hospital, and there was a scheduled power outage at the hospital, but we were not given more info then that. Basically this affected servers such as email and what not, but I would assume critical stuff stayed up, like medical devices.

10 minutes before the outage, we get a call "should we shut down the MRI machine?" So apparently, we IT techs even support hospital machines. What's next, having to do a virus scan on a IV machine? LOL Apparantly we've gotten calls about freezers too. The joys of IT help desk. I was level 3 way back when I was still in school but think help desk will be just as great due to the funny users, keeping us on our toes all the time.

 

[Ns1]

Originally posted by: iamaelephant
Oh goody, yet another pretentious IT person thread.

Let me join in. Everyone I work with is an idiot and I'm a genius.

How am I doing?

you're a genius? BUT I THOUGHT YOU WERE AN ELEPHANT!

 

[Pacemaker]

Originally posted by: SilthDraeth
I read a comic that described this phenomenon perfectly, basically it was this:
User:Can you fix my computer?
Tech:Whats the problem?
User:I was organizing my folders. I put all the files that ended in .exe in one folder, and all the files that ended in .dll in another folder...

http://www.ctrlaltdel-online.com/comic.php?d=20030530
http://www.ctrlaltdel-online.com/comic.php?d=20031010
http://www.ctrlaltdel-online.com/comic.php?d=20040223


The one you mention is the last one.

 

[dainthomas]

Originally posted by: iamaelephant
Oh goody, yet another pretentious IT person thread.

Let me join in. Everyone I work with is an idiot and I'm a genius.

How am I doing?

Sounds like you could use this.

 

[Mrvile]

Odin I haven't seen you post in a while. Why hello thar.

 

[PELarson]

Originally posted by: OdiN
In an email:

"Please help me! I cannot open the database!"

We have about 25 databases. I cannot magically know which one you are talking about.

So write them back "Sorry, I am psychotic not psychic!"

 

[MaverickBP]

CU: Is the server down?
ME: We have over 50 servers for many different purposes. What kinda trouble are you having? What server?
Cu: The one you log in to.
ME: :|

 

[Cerpin Taxt]

http://www.youtube.com/watch?v=UhNIUOkWAmo

 

[OdiN]

Originally posted by: Mrvile
Odin I haven't seen you post in a while. Why hello thar.

Moving halfway across the country affects things 😛

 

[OdiN]

Originally posted by: MrDudeMan

Originally posted by: OdiN

Originally posted by: iamaelephant
Oh goody, yet another pretentious IT person thread.

Let me join in. Everyone I work with is an idiot and I'm a genius.

How am I doing?

I have not said that everyone is an idiot and I'm a genius.

Some people, however, are.

I mean what this person said is like going into a supermarket to complain and say "The fruit was bad."

Ignore him. He can't understand why you are annoyed - people giving you literally zero detail and expecting you to fix the problem are annoying and stupid at best.

Yeah. I don't care if they can't explain something in technical terms, but at least the name of the program or something would help. It could have been locked down for editing and that would have been a quick reply instead of a walk across the building.