- Mar 23, 2009
- 5,499
- 2
- 0
thanks for at least keeping my internet half-working so i can troll your reps.
Marigel > Hello you, Thank you for contacting Comcast Live Chat Support. My name is Marigel. Please give me one moment to review your information.
Marigel > How are you doing today?
me > my TV don't work yo.
Marigel > I understand that you have a problem about your cable TV. I am happy to help you.
me > im confused because it's been out for hours but all my friends with AT&T have working TV's
Marigel > I understand your concern, Rene.
Marigel > Just to verify, are you getting any message or error code?
me > one TV has been 80% done searching for service for awhile
me > the other one says whats on but i think its lying because the screen is black and it doesnt say 'black screen'
Marigel > Thanks for these information, Rene.
Marigel > I would be glad to assist you with your cable TV issue. Before we can start with our troubleshooting process, I will run a diagnostic first in your account.
Marigel > Please bear with me for a moment.
Marigel > Rene, how many TVs are affected with this issue?
me > one sec let me get a calculator
me > three
Marigel > Thank you.
Marigel > Please bear with me for a moment while I am still running the diagnostic.
Marigel > Rene, thanks for patiently waiting.
Marigel > I have already finished performing the diagnostic and I see here that there's an on going outage in your market.
Marigel > However, our technicians are already working on this issue. I have also created a ticket in reference to this outage so that once the outage issue is resolved, your connection will also be restored right away.
me > ok
me > so when will i have TV
Marigel > Here's the ticket number: CR264168473
me > i would like an inage
Marigel > We have no definite time line on when the issue will be restored.
Marigel > Just to verify, you mean image?
me > no like the opposite of outage
Marigel > Oh.
...minutes pass...
me > ok well thanks for that i'm gonna go back to staring at the wall
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